Bandwidth Caps Increased; Need New Modem?

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tigeraid
I Plan to Stick Around
Posts: 15

Re: Bandwidth Caps Increased; Need New Modem?

I've been on the Extreme plan for a very long time... And I noticed the other day that the cap is listed as 120 gig right on Rogers' site... But mine is 95, as it has always been.  Should I not have been upgraded?

 

FormerMember
I'm a Senior Advisor
Posts: 847

Re: Bandwidth Caps Increased; Need New Modem?

Yes you should have been upgraded, unless of course you are still using a D2 modem, in which case you are on a grandfathered plan. If you have upgraded to a D3 modem, Rogers may still not give you what you are entitled to unless you phone customer care and make sure they bump your plan to the newer one.

 

Not only that but when you upgrade your D2 modem to a D3 gateway, Rogers will not tell you about how many people are experiencing dropped connections and and poor wireless range. They will not tell you how many customers need to have the gateways placed into bridge mode so that they can use their own router, despite being charged an extra $3 per month for a useless built in router. 

Finally, Rogers will not tell you that the Motorola SB6180 is a superb 8x4 DOCSIS 3.0 Cable Modem - a standalone D3 modem which Rogers will not authorize on their system!

tigeraid
I Plan to Stick Around
Posts: 15

Re: Bandwidth Caps Increased; Need New Modem?

Go figure.  Maybe I should just stick with what I have then... 😞

Gdkitty
Resident Expert
Resident Expert
Posts: 14,328

Re: Bandwidth Caps Increased; Need New Modem?

While IHR, is pretty much correct, dont let it stop you either.. there are options, that work, with the new devices.

Are you currently running with your exisiting setup, your own router?

By using the new gateway, but putting it in bridged mode, it does effectively turn it just into a modem, where you can use your own router like currently.
This would allow you to gain the speed and bandwidth caps, that you get with having that device.

 

The majority of the problems with it, stem from using the wireless on it.  If you are bypassing using that, not many people have issues otherwise.
(there is some stuff going on with hourly drops, but that can happen both the gateway, and regular modems from what i have been able to research, so its not gateway specific.. its an overselling issue or something)

 

I have been running a similar setup (i actualy have the gateway still as a gateway, but just ITS wireless off, and my router as an access point, not a router), and it has been working flawlessly, for close to a year.  Not a single drop, and have the extra speed/caps.  Alot of it in the end, comes down to AREA i think.



FormerMember
I'm a Senior Advisor
Posts: 847

Re: Bandwidth Caps Increased; Need New Modem?

Agreed Gdkitty! I was only trying to make two points. The first is that you do not get the higher speeds and usage allowances without upgrading to a D3 modem. Many customers are unaware of this and this policy is leading to a lot of unhappy customers when they find out.

 

Second, many customers will upgrade to a D3 modem because they want the higher speeds and usage allowances. Rogers will not inform them that there have been problems with the D3 gateways, particularly with regards to the wireless component. Yes there are ways to solve these problems, such as placing the gateway into bridge mode, but Rogers will not tell them that either. So unfortunately, many customers go for the D3 modems thinking that it will work as well as their previous modem, when often times it does not. This of course creates many more unhappy customers, as evidenced by the numerous posts out there regarding the D3 gateway modems. It is unfortunate that Rogers will not provide a solid D3 standalone modem such as the Motorola SB6180. 

 

As an aside, these options should not be necessary Gdkitty. Rogers is charging an extra $3.00 per month for a gateway modem. You should not have to look at the options to get the wireless component to work as it should. Quite simply - you should be getting what you pay for! In the case of the D3 gateways, you are not!

Gdkitty
Resident Expert
Resident Expert
Posts: 14,328

Re: Bandwidth Caps Increased; Need New Modem?

I am not arguing that fact IHR.

 

But for now, until rogers changes things and allows other devices or offers a D3 modem.. all we can do is inform them of what their current options are, weither keeping lower rate plan with a D2, or switching to a gateway, and what their setup options are with it



jshebib
I've Been Around
Posts: 1

Re: Bandwidth Caps Increased; Need New Modem?

thanks for the posts, this is very informative and helped me make a decision about my extreme service.
chris_s
I've Been Here Awhile
Posts: 3

Re: Bandwidth Caps Increased; Need New Modem?

I was on the old Extreme service and it was very stable. When I discovered that they had increased the limit I called them to find out why I hadn't been upgraded. I then went through the same song and dance as everyone else. I purchased the old modem so I wasn't happy about the fact that they were forcing me to junk it in order to get the increased limit. I followed their procedure and escalated up the chain to the Office of the President. They eventually gave me a deal on a new SMC modem so it made it less expensive to switch. The SMC modem was very unstable. I had to reboot 4 or 5 times per day. I eventually returned the modem and got a new one and that one's been working like a charm. We're in a 2 storey house with 4 computers and we aren't having a problem with the connection from any of the machines. The modem is placed in a strategic place on the first floor so the signal doesn't have to go too far to any of the machines.

Gdkitty
Resident Expert
Resident Expert
Posts: 14,328

Re: Bandwidth Caps Increased; Need New Modem?

Your the 2nd or third that has said they swapped the smc and its been fine, mine has been fine from the start, when recently swapped.
I'm wondering if some newer firmware or something has made them more stable.


preheatedKD
I've Been Here Awhile
Posts: 2

Re: Bandwidth Caps Increased; Need New Modem?

Hi, 

 

I recently contacted customer support & cancellation to try to get my bandwidth increased. The people I spoke with both said that I needed to rent a new modem for $7/month to have my bandwidth cap increased (I'm not talking about download/upload speeds). 

 

Does this seem right to anyone that you need to switch modems to increase bandwidth cap? I don't understand because they're able to charge me when I go over my limit for the month.

 

Please Advise if anyone knows if there is any truth to this or not?