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Bad Routing from Rogers High Speed, but not a problem from Rogers mobile network?

nickersonscottw
I've Been Here Awhile

Have been having difficulty this month connecting to my hosting service for a website I maintain. The service is located at lunarpages.com.

 

The server in question: halley.lunarpages.com is not accessible from my home high speed internet service, but works fine from my Rogers smartphone's mobile network. I have been in contact with Rogers Support and the Lunarpages Support folks and neither is claiming the problem. Can anyone suggest what could be wrong? I get no route when trying to connect to the website from my home connection.

 

Thanks for any advice!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Bad Routing from Rogers High Speed, but not a problem from Rogers mobile network?

Thanks so much for this. I have finally received a response from my hosting company, there was a block against this IP address and I guess when mine was rotated the beginning of the month, I received this lucky number!  Anyway all is now well!

View solution in original post

7 REPLIES 7

Re: Bad Routing from Rogers High Speed, but not a problem from Rogers mobile network?

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

Good morning @nickersonscottw and welcome to the Community.

 

What equipment are you running? Do you have any 3rd Party equipment in the mix to?

 

 

RogersDarrell

Re: Bad Routing from Rogers High Speed, but not a problem from Rogers mobile network?

Just the Hiltron model CGN2-ROG.

 

No other routers. It's a mystery. I know when I turn on my samsung phone hotspot and use this for my laptop's internet connection rather than the CGN2... I have no problems accessing/routing to the server.  I have verified that friends on rogers network users can access this server... so it's either a routing problem on the head end equipment (yes I have worked with docsys modem systems at cablecos in my career) ... or there is an issue with the public ip address my cable modem is currently assigned. Thoughts? 

Re: Bad Routing from Rogers High Speed, but not a problem from Rogers mobile network?

Datalink
Resident Expert
Resident Expert

A couple of items comes to mind.  There was a very similar case to this not too long ago.  We still haven't seen the final answer but my speculation is that the end user IP address was blacklisted by the hosting company that hosted the users web site.  Of course in that condition, the user couldn't access the site.  Solution, change the modem which resulted in a new IP address and voila, problem solved.  That is what I would recommend, assuming that you can easily drop by a Rogers store and swap the modem. 

 

The next item is the ping and trace results to your site:

 

ping halley.lunarpages.com

Pinging halley.lunarpages.com [216.97.225.90] with 32 bytes of data;


Reply from 216.97.225.90: bytes=32 time=92ms TTL=55
Reply from 216.97.225.90: bytes=32 time=92ms TTL=55
Reply from 216.97.225.90: bytes=32 time=99ms TTL=55
Reply from 216.97.225.90: bytes=32 time=90ms TTL=55

Ping statistics for 216.97.225.90:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 90ms, Maximum = 99ms, Average = 93ms

tracert halley.lunarpages.com

Tracing route to halley.lunarpages.com [216.97.225.90]
over a maximum of 30 hops:

   1    <1 ms    <1 ms   <1 ms  10.0.0.1
   2    10 ms    11 ms     8 ms  7.11.164.173
   3      8 ms    15 ms    12 ms  67.231.220.29
   4    14 ms    15 ms    14 ms  van58-9-231-77.dynamic.rogerstelecom.net [209.148.231.77]
   5    18 ms    15 ms    23 ms  van58-9-229-229.dynamic.rogerstelecom.net [209.148.229.229]
   6    27 ms    22 ms    23 ms  24.156.144.121
   7    33 ms    32 ms    31 ms  69.63.253.149
   8    30 ms    64 ms    32 ms  NYCL-PEER-03.twtelecom.net [198.32.118.36]
   9    93 ms    90 ms    90 ms  irv1-ar1-xe-0-0-0-0.us.twtelecom.net [206.222.120.237]
 10    90 ms    92 ms    92 ms  209.203.107.34
 11    90 ms  100 ms    90 ms  halley.lunarpages.com [216.97.225.90]

Trace complete.

 

The ping times are slow.  The trace times down thru twtelecom are very slow.  Who hosts your site?  The whois data indicates halley.lunarpages.com but who is the host company and what is their relationship to twtelecom, which is the last server point before it hits your server address?

 

This looks like a routing issue internally within Rogers and between Equinix and twtelecom. If this were any other ISP or TPIA, and I have seen this happen thru posts, the moderator would call Equinix to sort out the routing issue.  Unfortunately I've never seen that done from this board, sorry to bring bad news.  There are two calls that need to be made, one to Rogers Network Operations Center to sort out the Rogers internal issue between 24.156.144.121 and 69.63.253.149.  Maybe some small improvement might be made.  The next is to Equinix and /or twtelecom to sort out the Equinix to twtelecom interface issue as seen between 198.32.118.36 and 206.222.120.237.  The tracert indicates a peer at 198.32.118.36, maybe a twtelecom peer?  Whois indicates this address belongs to Equinix.  If you look at the WinMTR stats below you can see the jump in best and average times between 198.32.118.36 and 206.222.120.237 which is the Equinix / twetelecom interface.  If anything, have a look at the Whois data for 206.222.120.237.  Maybe you can contact them directly, although this should be a Rogers NOC call, personal opinion.  If you can reach someone at twtelecom, maybe this can be resolved.

 

                                     WinMTR statistics                                   |

|                           Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                         10.0.0.1 -    0 |  100 |  100 |    0 |       0 |       0 |     0 |
|                                7.11.164.173 -    0 |  100 |  100 |    7 |     10 |    67 |     8 |
|                              67.231.220.29 -    0 |  100 |  100 |    8 |     13 |    72 |   10 |
|                           209.148.231.77 -    0 |  100 |  100 |    8 |     17 |    79 |    13 |
|                         209.148.229.229 -    0 |  100 |  100 |   14 |    22 |  121 |   19 |
|                           24.156.144.121 -    0 |  100 |  100 |   15 |    23 |  122 |    18 |
|                             69.63.253.149 -    0 |  100 |  100 |   29 |    36 |  186 |    30 |
|                             198.32.118.36 -    0 |  100 |  100 |   29 |    35 |  177 |    31 |
|                        206.222.120.237 -    0 |  100 |  100 |   91 |  114 |  213 |  114 |
|                          209.203.107.34 -    0 |  100 |  100 |   92 |  119 |  213 |  128 |
|                            216.97.225.90 -    0 |  100 |  100 |   90 |  115 |  210 |   119|



Re: Bad Routing from Rogers High Speed, but not a problem from Rogers mobile network?

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

Hmm,

 

Quick troubleshooting step I can recommend, try switching to the newer HiTron CGN3. There is an standard model and an AC-SMR version.

 

 

 

RogersDarrell

Re: Bad Routing from Rogers High Speed, but not a problem from Rogers mobile network?

Thanks so much for this. I have finally received a response from my hosting company, there was a block against this IP address and I guess when mine was rotated the beginning of the month, I received this lucky number!  Anyway all is now well!

View solution in original post

Re: Bad Routing from Rogers High Speed, but not a problem from Rogers mobile network?

I have contacted Rogers and am going now to pick up the new CGN3 modem... we are in an apartment and so many wifi signals, very poor performance and frequent disconnects... hopefully this will improve all of that as well.  Thanks again for all your help!

Re: Bad Routing from Rogers High Speed, but not a problem from Rogers mobile network?

I think you will find that all of the combo modem / routers do not have great wifi performance.  In addition the Hitron CGN3 series modems have latency to and thru the modems.  The CGN3ACSMR has received a firmware update to resolve the latency and other issues, and with firmware version 4.5.8.16, that modem is not bad in terms of the modem and routing performance.  Wifi is another issue. 

 

Going to a standalone router for better wifi is another discussion.  That is what I any many other do.  I run a CGN3ACSMR in Bridge mode with an Asus RT-A68U for a router.  That router has been superseded by the RT-AC68P which has a slightly faster processor and improved shielding around the USB ports.  My only recommendation, if you go this route is to buy a router that has gigabit WAN and LAN ports and external antenna.  Don't go uber expensive, and don't go outrageously cheap.  I think black Friday is either tomorrow or very soon, so if you're in the market for a router, you might be able to find some good prices.

 

If you wanted to check out your wifi environment you can load inSSIDer onto your laptop to see how many other networks are running nearby.  The version linked below is the last freebie version published.  It monitors both 2.4 and 5 Ghz networks but doesn't show the 802.11ac 5 Ghz networks.  There is a new pay version out that will.  For $20, its worth buying it you run or intend to run any 5 Ghz networks.  It will run on a normal 802.11 b/g/n laptop as the program reads the transmit headers for the networks, including the 802.11ac networks and includes them in the network display.   Using the graphical display might allow you to find a channel that has fewer network running on it, or possibly networks that are at a lower power level which would result in reduced interference for your network. 

 

http://www.techspot.com/downloads/5936-inssider.html

 



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