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Bad Routing by Rogers to Twitch.TV

primal98
I've Been Here Awhile

Ive been really trying to fix this for days and almost getting fed up and buying internet from tech savvvy.

So here is my problem.

I am a pretty popular broadcaster on www.twitch.tv --a live streaming website.
Pror to this I was streaming on 12 down 3 upload internet for 7 months and I would get jitters of about 2-3ms to the twitch.tv servers and about 10-20 ping.

I decided to upgrade to the 150/15 package so I could give my viewers higher quality.
Doesnt seem to be the case.

Picture below:
http://i.imgur.com/5tP1eBq.png

 

This is my connection to twitch servers on ETHERNET... you get about the same to wifi.
It is a bad routing issue and rogers really sucks at fixing it their technical support has been quite useless.

Semi Solution
When I turn on my VPN this problem MAGICALY goes away. I get about 2-5 jitters to close twitch servers and life is good. But for some odd reason after I encode about 100k frames I start to lose frames.. about 50-100 every few minutes

Problem:
either bad routing (here is my tracert to twitchtv)  http://i.imgur.com/GLh8QmZ.png.
or
Rogers is being a . and secretly throttling my internet because the first 1-2 days I had this internet service I did not have this problem and suddently.... I do!!!

Any help on this matter would be much appreciated. I am losing revenue every hour I do not stream and I do this for a living.

 

 

***edited labels***

13 REPLIES 13

Re: Bad Routing by Rogers to Twitch.TV

Gdkitty
Resident Expert
Resident Expert

Not that its necessarily the cause.. but how/what is your setup there? (just to make sure)

You say ethernet connected... but are you straight into the gateway, with it in gateway mode?
Are you in bridged mode, right into the PC?
Are you in bridged mode, into a 3rd party router?

Looking at your tracert.. seems like the issue is starting at hop 6, when its going through the node at Level3 in the US.

 

Now, this could be like you said, an overall routing issue.. that because its routing through there, thats causing the problem.. a DIFFERENT route.. might not have the issue.

That being said though.. i just tested from work here.. Bell Fibre direct into the building (there is a fiber optic cable through the building, into our server room, into the media converter box).
The traceroute from here.. goes through the same general hops at Level3.

To get to Twitch from this part of canada.. there may not be that many other options.
Switching providers, say to TSI or otherwise.. might not make any difference at all, if their routing is the same 😞



Re: Bad Routing by Rogers to Twitch.TV

primal98
I've Been Here Awhile

here is the thing. before I upgraded my net I was getting perfect jitter to Rogers from the same building I am living in.

Something is wrong

Re: Bad Routing by Rogers to Twitch.TV

Lyphe
I Plan to Stick Around

There seems to be some sort of pathing problem that you, myself, and a bunch of other rogers customers are having.  Trying to get them to look at it - but it's not been an easy task so far.

Re: Bad Routing by Rogers to Twitch.TV

Azuri21
I Plan to Stick Around
Typically I have twitch going on my 2nd monitor as I game on the other as a viewer. Twitch has been terrible with constant buffering as viewer for the last couple of weeks and I have the 60/10. Prior to that I had the 25/2 extreme package and never had any buffering. I blamed it on twitch being overloaded but can't provided data either way.. My speed test including ping have been pretty stable lately.

OP tech savy piggy backs off the Rogers network so I'm not sure if that would fix your issues.

Re: Bad Routing by Rogers to Twitch.TV

delos
I'm Here A Lot

i have this issue with Youtube streaming as well, basically, once in a while rogers will start dropping my packets and my upload has to die because the twitch/youtube server has no clue what's happening

 

out of the 10 Mbps upload that i have i can't really use more than 2 without this problem occuring all the time.

 

im fairly sure it's some leftover of the throttling rogers did to torrents back in the day, it's the same type of behavior, once u reach a certain upload speed, the connection gets packetloss.

 

CRTC has no control over rogers and its fraudful services.

 

worst broadband in the world,  but costs $100 a month. quite amazing service there rogers.

Re: Bad Routing by Rogers to Twitch.TV

 

 

Hello, @delos

 

Welcome to the Rogers Community Forums! Thank you for your post.Smiley Happy

I would like to help; do you experience the packet loss only when you are streaming the videos? The packet loss happens when you are uploading videos?

Just to rule out it’s not the signal issue, would you please post the Downstream and Upstream tables from the Status/Docsis WAN page of the modem, this data will help in analysing the signal reaching your modem.

Thank you for understanding,
RogersMoin

Re: Bad Routing by Rogers to Twitch.TV


I can run a torrent, say using about 40mbps down, and i specifically have my torrent software to MAX at 5mbps (as to not completely choke it).. and i am still able to do stuff.

SOME gaming is a little iffy.. but general streaming (netflix, youtube, etc) sont seem to have any issues.

 

I wonder if its  like @RogersMoin said, and is signal related.. and not properly getting the right upstream signals, or not enough upstream channels bonded.



Re: Bad Routing by Rogers to Twitch.TV

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1663000000256QAM-6.4001238.983
2591000000256QAM-6.100140.366
3597000000256QAM-5.700240.946
4603000000256QAM-5.900340.946
5609000000256QAM-6.100440.366
6615000000256QAM-6.800539.397
7621000000256QAM-6.400640.366
8633000000256QAM-6.500740.366
9639000000256QAM-6.800838.983
10645000000256QAM-6.200940.946
11651000000256QAM-5.9001040.366
12657000000256QAM-5.7001140.946
13669000000256QAM-5.9006140.366
14675000000256QAM-6.7006238.983
15681000000256QAM-5.7006340.366
16687000000256QAM-5.8006440.946
17693000000256QAM-5.2006540.366
18699000000256QAM-5.8006640.946
19705000000256QAM-5.3006740.946
20711000000256QAM-4.8006840.946
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 16QAM46.75066400000
223700000ATDMA - 16QAM46.75076400000
338596000ATDMA - 16QAM45.25053200000

Re: Bad Routing by Rogers to Twitch.TV

Gdkitty
Resident Expert
Resident Expert

While not completly 'out of spec'..  they are pretty low.

Is that durring one of the GOOD times? or worse times?

Just wonder if its droping LOWER during some circumstances.



Re: Bad Routing by Rogers to Twitch.TV

delos
I'm Here A Lot

listen man, i switched 2 modems and both exhibit the same symptoms, randomly, during peak times i get packetloss, dropped packets.

 

you can try to find all sorts of excuses

 but when i have the packet drops, i look at the dota chat for toronto and everyone's going nuts, it seems to me that rogers is to blame.

 

and they won't really investigate why, they dont really care, i am already paying $100 a month for this service, even though it is terrible, i have no other choice.

 

thanks for your time, i expect noone to help me with this, since you know, and i know, that rogers doesn't give any flaks about this.

Re: Bad Routing by Rogers to Twitch.TV

Themeril
I Plan to Stick Around

Rogers and Twitch

 

Hey guys

 

I'm on occasional streamer on Twitch and had no problems doing this in the past with our current Rogers Plan (Ignite 250).

Now this week I've been trying to stream and I'm getting around 30% dropped frames, this was never a problem before. 

 

My connection when doing a speedtest seems perfectly fine (I know I'm not getting 250down but this is peak time and usually it's around 200, but upload seems perfect), but when trying to connect to Twitch servers everything just slows down and it's all pointing to Rogers. 

Speedtest - This was taken from my desktop I use to stream from and is connected wired directly to the router. 

 

Now there's also a test to test the quality of your connection to Twitch, and it will give a score from 0 to 100, as you can see below my high is 17. I've done this test in the past and multiple of those actually gave a score of 80+, on the same Rogers connection, from the same pc. 

 

Twitchtest.png

 

As you can see the highest upload speed there is only 3422kbps, and when I try to stream to Twitch this upload is all over the place, it'll sometimes just randomly drop to 0 for a second and that's when I drop frames, making it impossible for my viewers to watch the stream. 

 

Twitch is the only site I have noticed this problem with, of course it's also the only one where I need the upload for. 

 

Any info I can provide here to troubleshoot this? 

Re: Bad Routing by Rogers to Twitch.TV

Themeril
I Plan to Stick Around

Did another Speedtest this morning, after resetting my Rogers router to default

Speedtest   -   as always, speeds looking good,  with the Twitch test I'm still getting the same issue, it's not going above 3000kbps and my stream is constantly dropping frames. 

 

Rogers Router is a Hitron CGN3ACR model, here's a screenshot of my downstream/upstream channels

 

Hardware version: 1A

Software Version: 4.2.8.12

Upstream.png

 

If anyone has any ideas, please let me know. 

Re: Bad Routing by Rogers to Twitch.TV

613Tech
I've Been Around

I've had a similar problem in the past. I've been a Twitch streamer for about 2 years. Some days, though I only get about 7 - 11 MBPS upstream on the average speed test, i find that as soon as I hit about 7 - 9 PM EST, all of a sudden, my upstream potential to Twitch will go from a steady 3000 - 3500 kbps to something that will spike between 800 and 1700 kbps, max. 

I can run speed test results repeatedly and though the test to the SHUB seem to look fine, the results to my machine are always reliably poor around this time. Around 2 - 4 AM, the issue will resolve and I can stream at a much more consistent rate of 2500 - 3500 kbps with no problems. 

I'm an IT professional so I did all the typical "Clean your internet" steps. Reboot modem, reboot connection, ensure hard wired to modem, change wire to modem, remove COAX from modem to get new IP address (Because there is no release renew command on the new age modems. gg Rogers o.O) , clear cache, cookies, turn off wireless, isolate connection,  check firewalls and antivirus software, etc....

For whatever reason, as of 19:00 - 21:00 hours, my Streaming upload rates fall off to a pitiful rate regardless of how much money I throw at it or what I do to my machine. While I can understand the need to moderate and throttle torrent traffic, Streaming is a high end recreational service for advanced users that is a reality of the 21st century internet. For many of us, this is precisely why we invest in internet connection speed packages above 30 MBPS since that's all most of us conceivably need anyhow.

While I am fulling willing and able to pay to ensure I have the type of service my needs require, I have little faith in Rogers ablity to deliver me the service that I need because, despite the fact that  I have changed modems, upgraded to the highest available service in my area and invested in unlimitted bandwidth, Rogers simply does not seem to be able to provide me with a consistent upstream required to stream to Twitch which is profoundly disappointing to say the least; especially considering I consistently get 150 or so MBPS downstream which I do not require more than about 10.

Is it not feasible to offer a "15 / 15" speed setting on your services that prioritizes Upstream availability? 

Throttle, track and report all the torrent traffic you like, but pretty please, with sugar on top, welcome to 2016. People need upstream. The internet has evolved. Evolve with the times or lose the $2400 I pay your company every year (on time, every time) to a competitor who can.

KK thx bye

Signed,

One frustrated Twitch Streamer / IT tech