BUG REPORT: Reserved device shipped, email received missing tracking info.

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iszard
I've Been Here Awhile
Posts: 3

BUG REPORT: Reserved device shipped, email received missing tracking info.

Hey Teams,

 

I had my device shipped last week and wanted to see were it was in the world after reading on:

http://www.rogers.com/web/content/Rogers-Reservation-System

that you should receive shipment tracking information within the email sent went reserving from a store location. This however wasn't true and my email had no tracking information.

 

If  you would like to reach out to me, I can provide the email in question.

 

Valued Customer,

Gav

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Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: BUG REPORT: Reserved device shipped, email received missing tracking info.

Hello @iszard

They removed the tracking number from all emails from the reservation system. So in the email u will only see it was shipped. Unfortunately I don't think they can track it down either unless they can investigate it. Did u call the store u reserved it too?

View solution in original post


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Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: BUG REPORT: Reserved device shipped, email received missing tracking info.

Hello @iszard

They removed the tracking number from all emails from the reservation system. So in the email u will only see it was shipped. Unfortunately I don't think they can track it down either unless they can investigate it. Did u call the store u reserved it too?

View solution in original post

iszard
I've Been Here Awhile
Posts: 3

Re: BUG REPORT: Reserved device shipped, email received missing tracking info.

I haven't called yet but the report wasn't about finding the item but that the link i provided states one thing and in reality that service isn't provided.

I would have the misleading texted removed from the help resource site as to reduce confusion on the matter.
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: BUG REPORT: Reserved device shipped, email received missing tracking info.

Hello @iszard

That is correct and many if us have posted this too. Hopefuly they do remove the wording or add the tracking back.

Thanks!