Authorizing settop boxes

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I've Been Around
Posts: 1

Authorizing settop boxes

All of a sudden I've gotten a message on my TV that says 'your set top is NOT AUTHORIZED'.  What does this mean and why has it happened?  My internet is working fine (obviously) but not the cable.  It's a NextBox.  Suggestions?

 

 

 

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I'm a Trusted Advisor
Posts: 32,019

Re: Authorizing settop boxes

Hello kpischedda


" Not Authorized " means that the channels are not on the account as you never ordered them or the box is not authorized to be used on the account. If you tried rebooting the box and same thing happens, i would contact Rogers cable department and have them reauthorize the box and channels to work. Sometimes its a glitch and all u need to do is contact them .  

 

 

Best solution is contact Rogers cable department like i said and see what they can do for you. There isn't much anyone can do here Sadly. 

 

 

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I'm a Senior Advisor
Posts: 3,619

Re: Authorizing settop boxes

http://www.rogers.com/web/support/tv/not-authorized/107?setLanguage=en

 


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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I'm a Trusted Advisor
Posts: 32,019

Re: Authorizing settop boxes

Hello OLDYELLR

Thanks for that! Didn't know Rogers had a page for that! Good to know:)