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Are there any US citizens that have been able to procure a Rocket Hub account recently?

swearingendw
I've Been Here Awhile

I am a US citizen and property owner in Canada where I go every summer.   The Rogers stores tell us that we can buy a Rocket Hub router, but when I talk to Rogers account specialists, they tell me that I must hold 2 forms of Canadian identification. to actually get service.  A Canadian credit card suffices as one form of ID, but the others are I believe impossible for a US citizen to obtain (e.g. drivers license, passport, citizenship card, etc.)  In other words, in effect, no foreigners allowed.

 

We have US citizen neighbors in Canada that got Rocket Hub accounts a few years ago, but then apparently Rogers policies changed, and they were grandfathered in.  

 

I have offered to pre-pay for an account but Rogers has said that would not suffice.

 

Has anyone had any experience with this problem and if so were you able to solve it recently after the more restrictive policies were put in place?  Any other suggestions?  (I've found that Bell Canada has the same policies).

 

Thanks.

 

***edited labels***

4 REPLIES 4

Re: Are there any US citizens that have been able to procure a Rocket Hub account recently?

Crilde
I Plan to Stick Around

I know that Rogers reps can submit a ticket to have a US credit Evaluation done, I believe you have to call and talk to the sales department and specify that you are a US Citizen. They should know what to do.

Re: Are there any US citizens that have been able to procure a Rocket Hub account recently?

swearingendw
I've Been Here Awhile

Thanks!  Your profile says you are an 'Advisor'.  Does that mean you work for Rogers?  How did you learn about being able to ask them to run a US credit check?

 

Thanks again.

Re: Are there any US citizens that have been able to procure a Rocket Hub account recently?

Meowmix
I'm a Trusted Advisor
Hello swearingedw

They most likely do not work for Rogers and those tags are just for the forums. Those tags are just for fun and such. Nothing to do with Rogers unless your users name is Rogers_ something..


Also calling Rogers some reps will give you this info.

Re: Are there any US citizens that have been able to procure a Rocket Hub account recently?

swearingendw
I've Been Here Awhile
Thanks!
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