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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

lerchc
I've Been Around

iPhone X is currently shipping 2-5 days in Canada and the US. The delay probably has something to do with the CEO of Rogers calling iPhone 8 sales "anemic". I really don't understand why he had to publicly pick a fight with one of their main suppliers of hardware. Seems pointless to me, but if I were Apple I'd probably slow down shipments to make a point - hit the wallet/revenue. Sucks the customer gets hurt through this - especially around Christmas.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @lerchc

Sadly this happens every year. It's not new. Rogers burns bridges with companies for no reason at all.

It's starting to hurt their customers and they don't care. My sister was told that her 8 Plus might ship out either before Christmas or after. She is canceling her account come this weekend if she doesn't get it. This is unacceptable.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

JackW
I've Been Around
Ordered 256gb iPhone X Space Grey on November 11th. Corporate customer. Started at 277, now at 76 in line. Extremely annoyed, only reason I’m staying with Rogers is for a deal on the phone. They’ve been terrible regarding getting me a better plan as well.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

kunalbwoy
I've Been Around

I have ordered on 14th Nov and when i contacted Rogers , they have no ideal when it will be shipped. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @kunalbwoy

To be honest it all depends at this point when Rogers get more in stock. Sadly it's a long wait. Rogers really must of done something wrong to Apple

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

SaabFanatic
I Plan to Stick Around

For anyone still waiting don't give up hope....got my iPhone X today!

 

Timeline...both iPhones ordered on Nov 24, Black Friday.

1) iPhone 8 Plus - delivered Nov 30

2) iPhone X - delivered Dec 13

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

TDIGZ
I Plan to Stick Around

@SaabFanatic

 

Corporate or consumer client?

 

Iphone X 64 or 256, silver or grey?

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

SaabFanatic
I Plan to Stick Around

@TDIGZ 

 

Consumer - iPhone X 64 Space Grey.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hello @SaabFanatic

 

Yay great to hear!! Enjoy 🙂

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Consider yourself lucky.

Corporate client....ordered Space Grey X 256GB early morning of release date in October.

Been moving slowly down the upgrade list....still waiting with no answers from Rogers as to

 when they will receive any quantities on these. They have no idea when/how many of any given type

 of iphone they will receive until they land. Very frustrating when people are walking around using them

 and you can walk into an Apple Store and grab one there same day. The last week or two I moved

 down THREE (3) spots on the wait list. At this rate if it continues I should see my phone from Rogers

 around April 2018.

Only gonna wait another day or two probably before cancelling and grabbing one at Apple Store.

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

TDIGZ
I Plan to Stick Around

Update:

 

I am corporate client

ordered 7am on Oct 27th

256

space grey

#30 in line

 

No info from Rogers.

 

Walked into a business store just now, and they upgraded for me. Have my phone.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

rmoorehe
I've Been Around

Hi Everyone - I have been following this thread as I am a corporate customer that pre-ordered a 256GB Iphone X on Oct 27. I ordered mine directly through our business rep so I don't know where I was on the list of people waiting. I also said that I would take space grey or silver...whatever came in first. 

 

Well my Iphone X just arrived. Hopefully other corporate customers will be getting theirs shortly as well.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

kbg217
I've Been Around

Thank you so much for posting your comment!!! I went into a business store after i saw your comment and was out with an iPhone X in about 30 min. They had plenty of iPhone x 256gb in stock. I picked up the space grey.  I originally ordered the phone x the 27th for a corporate plan, and I was 209 in line about an hour ago. I was able to get the same corporate plan i picked out on the 27th, canceled my old reservation and the waiting is finally over with. Looks like Rogers just doesn't care about about the people who ordered over the phone. They have our orders locked in, why not make us wait while they can sell the phone to someone stopping in at the store. Good to know for next time. Best of luck everyone. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hello @kbg217


To be honest I don't know what Rogers is doing. They have made up so many stories that is incredible. My sister was told her device was ready to ship out, then backorder. Waited 2+ weeks and was told 3 days ago it was removed from the back order system and in stock. Now got told still in backorder. This is for the iPhone 8 Plus 64GB space gray mind u. Every other carrier has it and even Rogers stores have it. Unfortunately she was offered a sweet price ($29) for it so the store would charge her $350 for it. So she has been waiting for it. Sadly so much going on i think Rogers made a mistake by calling out that the iPhone 8 sales were low so many believe that Apple is doing this. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Same thing for me, I called them yesterday telling them that my 30 days were up, they have been saying this whole time that it included weekends. And now since I have reached the 30 days they’re making up the excuse that UPS does not work on weekends so it has only been 23 days not including weekends. I continue to hear different stories and I am getting fed up.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @MonieF

Indeed UPS doesn't work on weekends ( we'll Saturdays they do unless companies pay extra). However it's Rogers that is either getting them and sending them straight to the stories or literally Apple is not sending any to Rogers and we as customer are waiting on end. They told my sister 15 days and it's been 20 days. They told her sometime this week it will be shipped out. A manager told her that many called in and cancelled their orders / accounts because of this. It's only for the iPhone too..

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

I just noticed on the website 64gigs models of iPhone X are avaiable to ship now in both colors, and the 256gigs ones slipped down to 1-2 weeks, so maybe call center and corporate clients will start to see theirs arrive faster

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @FelixAmchu

Online orders and call center order have two different systems and allocated devices.

So online has been shown that they have devices but calling in shows back order still.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

I was told 2-5 days at first then 2 weeks and I’m now approaching my 5th week of waiting for the device. Keep on gettting the run around from Rogers

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @MonieF

Im sorry you have been put through that. Sadly it seems Rogers isn't being consistent with orders. Reps blame Apple yet it's not Apple. Apple provides the phones and every year it's been like this.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

99p
I've Been Here Awhile

Ordered the iPhone 8 Plus 64GB on Nov. 27 over the phone and like many here, still no shipping details or anything. Upon upgrading I was told that it would take 7 business days to ship. No mention of a backorder and that I would be waiting 3 weeks+ sheeesh