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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @TDIGZ

To be honest the only last person would be the Office of the president. The only way to get to them is speak to a manager and tell them u want to speak to the OOP. Warehouse can't speak to the outside so that isn't helpful either.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @veejaym

Believe me I know. Every launch I see this when I make the reservation threads and warn everyone of this. It's sad how business customers are being dealt with.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Okay aweso


@Meowmix wrote:
Hello @rydollasign

Check and see if the IMEI has been added on the MY Rogers - Device info / Device balance. If it has then yes it will be shipped out.

Yes it has. Shows that on the 4th that I completed an upgrade. Still no shipping information however (ship to home). Will I get this info, or will it show up randomly? Appreciate the help!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @rydollasign

If it shows a new IMEI then yes it will ship soon. U will get a email saying it's been shipped out!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!


@Meowmix wrote:
Hello @rydollasign

If it shows a new IMEI then yes it will ship soon. U will get a email saying it's been shipped out!

Thank you! Appreciate the help.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @rydollasign

You are welcome!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Fall220
I Plan to Stick Around

Just a final update from a corporate customer who finally got my iphone X.

 

Had ordered from both Rogers and Apple. 4 weeks had passed and I already received the one from Apple directly but the Rogers order was still stuck in "per-fulfilment."

 

Took the unlocked one directly from Apple to the local Apple Store, asked them to take it back and used it as a hardware upgrade for my Rogers line. At first they were willing to oblige, but after they found out I was a corporate customer, they started using every reason under the sun to deny my activation, saying I could only activate it directly with Rogers.

 

I called it BS and called Rogers Business Line on the spot to ask the agent if that was true. He said BS too and that my account is accessible by the Apple Store, and he also told me there is a special line that Apple Store agents could ring up for this type of issues.

 

Relayed this info to Apple Store staff, reluctantly they said they are going to try. Right away they are having problems logging into the Rogers system using the iPad app, so they switched to the Rogers web portal using Safari on the iPad, which worked for a while but finally it also had errors. An hour later, they gave up and pulled out a big piece of paper contract to process my HUP manually.

 

So, for those corporate customers who are still waiting, it might be easier to order one from Apple directly and take it to the store to get one right away. Just be prepared for some wrangling with app and contract issues.

 

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

KGP7
I've Been Around

Apple is now shipping the Iphone X within 5 business days. Bell has it at 1-2 weeks. I ordered it on the 27th, and still no sign. What a joke. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @KGP7

Same with Telus as well. Seems like Rogers is the one holding back here for whatever reason. Funny party my sister ordered the 8 Plus last Tuesday and still waiting with Rogers. Go into any of their stores or Apple and u can get it.

I wonder why is Rogers taking so long.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Canuckmania
I've Been Here Awhile

Count me as another extremely puzzled and angry corporate customer who is wondering what or why Rogers does not have any phones for people who pre-ordered the iPhone X on October 27th (first day of pre-order). I am currently 4th for the silver 256GB (was originally 14, then dropped to 9, 6, 5 during this time) but I think my spot has kept dropping only simply because of others canceling their reservations due to frustration over the long wait. My wait for the phone is nearing 6 weeks and I have had no help whatsover from the business customer service line. I have walked into many Rogers stores that have the phones in stock but because of my corporate plan, they cannot help me. Not even Apple stores can help. I am seriously thinking of switching over to Telus as they have phones in 1-2 weeks. I feel like I am being held hostage by Rogers. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

oej
I Plan to Stick Around

Hello @Meowmix @KGP7

 

I was in the same situation i gave up waiting for the iPhone X i also was #14 for a 256 grey from #21 and decided to go with the 8 plus instead and ordered  on Black Friday.

I didn't hear anything until yesterday when i called and inquired, surprisingly the service rep was more than willing to help me and indicated that they required to confirm my business account again and an email was supposed to be sent out regarding this. I never received  such email but once that was cleared up she indicated they have received a shipment of X and 8's and should have it by Friday.

I received shipping confirmation at 10pm last night  and it's on route to be delivered today.

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

TDIGZ
I Plan to Stick Around
Oh boy, I hope this shipment of X's makes it's way to corporate clients. (fingers crossed)

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

SmakMeWitUrPhon
I Plan to Stick Around

Hey Y'all @Meowmix

 

I don't get it. I've been in business queue at position 0 for almost 3 weeks now. AND, I only started to get email updates on position once I reached 0. Started at #601 on Oct 27th and here we are in December.

I was at Metrotown on Saturday and could have purchased 256Gb Space Grey X, like I want, on the spot. I didn't believe it I had to say "Really?!" three times to person helping me. Dang it I am peeved! 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

thats funny, i have been getting emails as well for a couple of weeks saying i am position 0. how is that possible

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

how are two people position?  I have been getting updates that I am position zero for a couple of weeks now.

 

Rogers is full of....

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

 


@graystone14 wrote:
thats funny, i have been getting emails as well for a couple of weeks saying i am position 0. how is that possible

 

 It could be possible by way of Rogers does not seem to care about any of us whether we are a 1 year or 23 year subscriber. I had a pager man! A pager! 


 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

@Meowmix

Hello, Any opinion on why there's a bunch of us at queue position 0. Could it be because we are, or at least my status says... "In Progress(Pre-Fulfillment)" and are next to ship?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @SmakMeWitUrPhon

Honestly I can't give u the correct info. It could be the system is showing 0 for everyone as a glitch or truly is 0. However we all know no one will get that info.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

ncote28
I've Been Here Awhile
I also received a shipping notification this morning at 1am. It’s delivered to my local Rogers store with my name on it. Do you guys think i’ll get it before the weekend?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @ncote28

It should be at the store tomorrow. If not then Monday if UPS or Canada post have a issue

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

ncote28
I've Been Here Awhile
Thank you! I hope you’re right! Fingers crosses for tomorrow!