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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

graystone14
I Plan to Stick Around

Business Customer,

 

I received an email from rogers over a week ago with a status update saying i am in position 0(zero) for my 256gb X.  How is it possible it has yet to ship??

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

oej
I Plan to Stick Around

@Meowmix

 

Thanks for the explanation will i get a notification once shipped or will it just show up at the door?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Yometi
I've Been Here Awhile

hello,

So I am a Rogers Business customer,

I had pre ordered the silver iPhone X 256GB on October 27 and it showed that i was 3rd on the list, which moved to first on the day of release.

Prior to upgrading I had made sure that my plan was eligible for upgrade.

after waiting on Rogers for 3 weeks I decided to just go to an Apple Store, which seems to have an almost constant stock of all models now, and was able to upgrade two of my accounts without much hassel from them. Its not Apple that makes it difficult for business customers, its there ability to access our accounts and the two different reps that I dealt with went more than out of their way to help me with successfully getting an upgrade.

 

Just writing this out for anyone thats a business customer and still waiting with any lack of update from Rogers, try day of reserving a iPhone X and going instore and seeing if they can help you upgrade rather than hoping something changes with your pre order which seems to have in the end been all for nothing.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Yometi

That is true. It's always good to know that. It seems some at Apple will help you. Some won't.. Many have gone and been turned down it seems.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @oej

You will get a shipment email notification

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

SaabFanatic
I Plan to Stick Around
I ordered an 8plus on Black Friday and already received it today (Thursday). Less than a week.

My iPhone X order on the other hand hasn't shipped yet, was also ordered on Black Friday.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @SaabFanatic

Glad to hear!.

The X is on a 3+ week backorder when placing a order 2 weeks ago and on.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Rainforest99
I Plan to Stick Around

@Yometi

 

@Meowmix

 

I'm actually quite angry at this point. I've been #1 in the queue on Rogersdirect.ca for one month now, and they haven't even shipped one device. Last week, in exasperation, I went to a Rogers store and found stock, but they said they cannot process the paperwork on corporate accounts! Then I asked the Apple store, and they said they ALSO cannot handle corporate accounts. 

 

So basically I'm stuck waiting for Rogers Corporate to mail me a phone when they have one. I woke up at 3:30am PST to order the phone on Oct 27, and all of the excitement it completely gone. And when I get the device, the phone will be 6-8 weeks into the upgrade cycle before the next version comes out. 

 

So do I switch to Telus or some other carrier so I don't have to go through the same thing in future years? Do I sacrifice the $529+tax subsidy and pay full price for the phone at Apple? But I could have done this on day one and been using the phone for a month now.

 

Angry and frustrated!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Anyone who purchased Apple Care; have you been able to verify through AppleCare that you are covered?  I put in a ticket November 18 and it has still not been resolved.  It still shows that I have no coverage.  Have been on chat several times and have received an email from the Management Office.  They just keep telling me I am covered; that's it, that's all.  This does not seem right.  Any suggestions?  I am ready to leave the Rogers' ship....

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

SUMIMASN
I've Been Here Awhile

can u please share what the path is to cancel my reservation please?  thnx

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @SUMIMASN

Log into My Rogers - Account - Device Upgrade. It should be there

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

SUMIMASN
I've Been Here Awhile

i wish it were.  the drop down lists my account #.  spent 2 1/2 hrs on hold to be told an agent can't help me as they can't access the system.  sent me an email link, that leads me to exactly what i found myself and no path, drop down or link to the actual Reservation system to view or cancel.  the original email from rogers confirming the reservation doesnt provide a link either.  incredible..

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

TDIGZ
I Plan to Stick Around
@Rainforest99
@Meowmix

I am in the same boat. #30 in line with NO information. I know others that have received phones (who ordered in the second week of November from other telecom company).

The only response i get is that i will get my phone before people behind me in line. This is not helpful.

Why can people walk into a Rogers store and get an iPhone X, but i called at the EARLIEST possible time to reserve mine on Oct 27 and I have NO information about timing?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @TDIGZ

Honestly I don't know. The reps over the phone also don't know and just read the script they have. This is getting a bit if not ridiculous at this point. They should have been able to provide u guys the phones by now.

I wish I had a better answer for u guys

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

TDIGZ
I Plan to Stick Around
Thanks @Meowmix

I totally get that, and agree.

Perhaps the question now is, does it make sense to cancel my contract with rogers and go with a competitor that can get me a phone within a shorter period of time.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @TDIGZ

Honestly this is a decision u need to make. If I wanted the phone and the store had it in Stock I would go get it no matter what carrier it's with as long as I do a research with that carrier

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor

@Jazzysue

 

You NEED to put in an escalation with Apple's AC activations department.

 

After about a week of waiting for my AC+ to be activated, I put in an escalation and within 3 days I had my AC+ certificate.  I haven't seen ONE single instance of someone getting their coverage certificate from apple (from purchasing through rogers monthly AC+)  without having to put in an escalation.  Basically you'll need to provide Apple with a screenshot of your Myrogers account showing the AC+ added to your number as well as the IMEI information.  

 

If you wait for rogers to pass the IMEI info along to apple to activate your AC+, you'll be waiting forever.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

I just received a "you've made changes to your account" notice, saying that my iPhone X has been added to my account, I ordered it via a Live Chat agent 3-4 weeks ago. Does this mean its being shipped now?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @rydollasign

Check and see if the IMEI has been added on the MY Rogers - Device info / Device balance. If it has then yes it will be shipped out.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

veejaym
I've Been Here Awhile

It seems to me that the reservation system is broken by design for corporate customers.  I ordered the iPhone X 256GB on Oct 27th and was in the first 25 orders of the queue.  40 days later I'm much lower in the queue but still waiting.  As voiced by many folks in this forum, corporate customers seem to be getting overlooked in favour of the consumer side.  Adding insult to injury, customer service is blaming Apple while there are reports that inventory is available in Rogers retail stores.  I also question if folks are jumping ahead in the corporate queue as the total is consistently dropping.  I doubt very highly that Rogers has received less than 25 phones since launch.  Anyway, very frustrating and I'm disappointed in the process. 

 

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

TDIGZ
I Plan to Stick Around
@veejaym

I could not agree more. Apple.ca is telling me 1-2 weeks delivery. How is it possible Rogers could not get enough phones to handle the first few corporate clients.

There has to be someone that deals with this that we can talk to.