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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Gryffin1994

To be honest maybe another week or two. They still have to clear up the order reservations and pre-orders which have been put in place before yours.

Also please remember it may take a bit of time with the iPhone. This isn't new. It happens every year. Even Bell and Telus is having supply issues.

Rogers gets stock in once or twice a week. Depends in when Apple sends it to them.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Odelly
I Plan to Stick Around

For those still waiting,  I stopped by the Rogers store at Yorkdale last evening. To my surprise (and anger), they had a few iPhone X 256gb and several 64gb available for walk in purchases.

 

I was furious because I had placed my preorder on the 27th and it is still on back order.   To make matters worse, they made me check in to their system on an iPad to wait for my turn to get served. I signed up to get notified by text when it was my turn and went shopping around. The notification never came through so I went back to the store an hour later. They apologized that the text message never went out when it was my turn, due to a glitch, and the 256 gb phones were now sold out....

 

So now I'm still waiting for my preorder.

 

Moral of the story is corporate orders are absolutely the last priority at Rogers and your chances of finding the phones are much better in stores.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

graystone14
I Plan to Stick Around

I am a business customer.

 

I got an update status email from rogers out of the blue.  Didnt know rogers did this as I have been waiting a month now for my 256gb X.  The email says I am position #0 of 873.

 

What does #0 mean?  when i look at my order it says the same thing, 'in progress pre-fulfillment.  #1 would be next in line, 0 would be filled?  yet not filled.  thx.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @graystone14

0 means that u are next in line to get it. However it all depends on when they actually fitful the order.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nauthier
I Plan to Stick Around

All I have to say is wow. You guys need to call around to Rogers stores in your area and just upgrade that way. I preordered and was 250 in line. Called the day after launch(Saturday) to 3 different Rogers stores and 2 of them had stock. Went and picked it up and have had one since.

 

Rogers Reservation system is a JOKE. There is nothing anyone can say to convince me otherwise. Last year was the same deal, except I was #1 in line. I stayed that way for a week before I decided to reserve the next morning through the Apple Store, walk in and do my upgrade there. 

 

 

I would encourage you all to stop trusting Rogers reservation system and go out and call around. You'll end up getting it much sooner.I've had mine since launch and wouldn't have if I didn't call around. They get shipments 1-2 a week.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Breezygirl
I Plan to Stick Around
I cancelled my Rogers reservation. I used istocknow.com a couple of days ago and set up notifications for when the iPhone X I wanted was in stock at the Apple store near me. Made sure my email was set so istocknow was a VIP to notify me as soon as a email came in. Got a email notification just a few hours later, went to the Apple website immediately and was able to reserve my iPhone X and picked it up later that day. When istocknow shows stock available you have to be quick, as sometimes in a matter of just minutes the available stock is all gone. Good luck everyone and hope you get your phones soon, absolutely love mine!!! 🙂

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Kunaal23
I Plan to Stick Around

Is it possible to activate iPhones through the Apple Store for Rogers on contract? 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Breezygirl
I Plan to Stick Around
Yes, you can activate iPhones through Rogers at an Apple store. That’s what I did, only thing is you have to pay the cost of the phone on contract at the time of pickup and the taxes. For my 64GB iPhone X I paid $599 and around $30 for tax at the Apple store. The early device upgrade fee if you have one and the $25 activation fee is added to your next bill.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

SaabFanatic
I Plan to Stick Around

For those of you that ordered over the phone how do you know where you are in line? I never got any confirmation email.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Kunaal23

Yes it is!. However you need to pay the device price upfront Plus the taxes. So $599 or $799 Plus taxes. The device balance and connection fee will be added on your next invoice bill.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @SaabFanatic

They don't. They can't track their progress unless they get a shipment email.. The only ones that can are via device reservation or if you are a business account and the business support team puts the order through for u.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Kunaal23
I Plan to Stick Around
Amazing! So I'd be able to reserve an iPhone online for the Apple store and then cancel my preorder once I pick up my phone?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Kunaal23

Yes you can! First reserve it with Apple and get it. Then cancel the reservation on the Rogers site.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Kunaal23
I Plan to Stick Around
I have the reservation set. Only thing is I reserved via phone, so do you think my current reservation would affect my ability to upgrade in-store?

Also, I have about $200 in credits applied. A facebook rep said they'd keep the credits, but not sure if that's true.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Kunaal23

You would need to call in and ask. Most of the times regular consumers that pre order over the phone actually do the upgrade automatically.. Call in and ask and see!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

SaabFanatic
I Plan to Stick Around

How come we can't do the ship to home option on the X online and only via phone? I did it successfully over the phone but not sure why they make us go through this?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @SaabFanatic

Due to the high demand they shut off the ship to home option the day after launch and only have the reservation open and over the phone.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Rainforest99
I Plan to Stick Around

@Meowmix

 

I'm a business corporate customer and I've been #1 in the queue for a month now and no shipments whatsoever. Weird thing is that I found several devices at Rogers stores, but they said they cannot do the paperwork at stores for these accounts. So now I'm stuck waiting for who knows how many more months to get this device. Meanwhile, I'm finding stock at Apple stores and Rogers stores!

 

I've never seen corporate take this long to even ship the FIRST Apple device. What can I do short of paying full price at the apple store?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Rainforest99

Truly the only option is contact a manager on the business side and put a huge complaint. That's the only option.

Most stores can't touch or go into business accounts. It's for the security of the account.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

oej
I Plan to Stick Around

Hi, 

 

I'm also a business corporate customer and i was #21 for preorder then went to # 12 launch day and have been stuck since for a 256 silver X.  

So i cancelled 23rd and ordered the 8 plus since it was on sale.  I had to do it by phone since the online ordering wouldn't work anymore the told me i should receive my phone in a couple business days haven't  heard anything since. I thought the 8 would be easy available  but still i'm waiting . 

What is that all about?

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @oej

Since the Black Friday sales and Cybermonday sales were really high and the demand was focused mostly on the 8 and 8 Plus it may take a week or so to get the device.

My sister ordered the 8 Plus yesterday afternoon and was told that it could take a week or so to get it.