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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Yometi

Ship to home option does not give u a reservation number or status unless you are a business or corporate customer.

Business and corporate customers have always gotten their devices later then regular customers.

Only random stores for that one. Not many did and even Apple stores had a issue with it.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Odelly
I Plan to Stick Around

@Meowmix

I contacted the corporate number and all they tell me is that there were a lot of orders before mine in the morning of Oct 27th.   No idea why I haven't been assigned a number either. But my co-workers who were also on backorder with 64gb phones got their phones couple weeks ago and they went from back order straight to processed without getting a number assigned either.

 

I can't believe it's taking so long for Rogers to ship corporate orders. I'm already seeing a few 256gb phones available around few Apple stores in the GTA. But apparently corporate plans can't activate/purchase at the apple stores.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Odelly

That is correct. Apple stores systems can't do most businesses and corporate accounts.

I wonder what the hold up is to be honest.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

kwistofoo
I've Been Here Awhile
I just moved from 137 to In Progress overnight. 264gb grey iPhone X. Most of us who have posted in the last few days are likely getting close now!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Odelly
I Plan to Stick Around

@kwistofoo was yours a corporate order or consumer?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

kwistofoo
I've Been Here Awhile
@Odelly Consumer

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

felixpennell
I Plan to Stick Around
Update everyone, I received a confirmation order with my device yesterday (iPhone X 256 space gray). I ordered it on the 4th of November. It hasn’t shipped out yet but this definitely means that they are sending out devices shortly. @Meowmix do you think I’ll receive it this week? I have a big trip coming up this weekend which I would like to film.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @felixpennell

It most likely will either tonight or tomorrow. Hopefully u get it before leaving!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Odelly
I Plan to Stick Around

Looks like there has been a shipment for consumer orders again. Still no movement for corporate orders though

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Fadals
I've Been Here Awhile

I went from 50 to in progress this week as well for 64gig space grey. Reserved it the day pre-orders became available at around 3-4pm. I have it for in-store pickup instead of ship to home which I kind of regret after hearing how some people got their phones sold. Does anyone know what the process is for a store reservation? I'm wondering what the next step is after "in progress".

 

Thanks

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Fadals

Next step will be " SHIPPED" you will receive a email and text notification that it has been shipped to the store.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Fadals
I've Been Here Awhile

Thanks for the reply. Any idea on how long that usually takes?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Fadals

That could take 1-3 business days to ship out

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

moi2
I've Been Around
I got the status marked as shipped since november 15 and didnt receive any e-mail regarding the shipment or tracking number... I called the customer service 3 time already and they dont seems to give a f@ck!!! They are telling me I should keep waiting for the device and they have no tracking number for my device... really bad customer service!!! I dont get how you can not know what is going on with my order!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

felixpennell
I Plan to Stick Around
Finally received my iPhone X 256gb space grey. Ordered it on nov. 4 as ship to home. Rogers did not send me an email saying they were sending it.. i only received an email saying they changed the phone on the account. Hang in there everyone, you should all be receiving it very shortly. It is well worth the wait, trust me. Thanks @Meowmix for all of your help, you’re the best, you deserve to be on payroll.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Are you a corporate or business customer? I ordered on Sept 28th but haven't had any update. Only says "back order" for my status. Thanks!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

graystone14
I Plan to Stick Around

Business acount.

I ordered on the 27th 4 units - 64gb and 1 256gb unit.   the 64's shipped right away.

the 256gb is hanging on pre-fullfilment.

can anyone check the status?  I have sent messages to my normally good account rep who seems to be ignoring them now.

Also, at the top of my order, it says "escalation order".  what is this?  Does seem like the order is being escalated.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @graystone14

Unfortunately there isn't anyway on here for anyone to check it. Each account varies and isn't the same. Someone else in business could have the same thing and their could ship out meanwhile urs is still that status.

When it says "escalation order" just means they have bumped it to be escalated however it can still take some time.

Last year business and some corporate customers waited months. ( Some until late December to get theirs.)

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

27media
I've Been Around

3 weeks after ordering an X 256 space grey, it seems people who placed orders AFTER me are receiving them. The rogers site sucks, i can't check my order status online, and the reps are completely useless. why is it so hard to get a straight answer from someone? I used to like this company but i'm about to call it quits

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @27media

How did you pre order? What is ship to store or home? Are you a business or consumer client?

Wang date did u pre order?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Gryffin1994
I've Been Here Awhile

Anyone have any idea when I’ll get mine? I am so frustrated at the moment. I ordered mine exactly 2 weeks ago on November 10th. I ordered a 64GB silver iPhone X. I am NOT a corporate consumer and selected to have it shipped to a store. My reservation status was #64 the day I ordered it and now, 2 weeks later, i’m only #57! I feel like it will be months until I get it.