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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor

@Hj9 call rogers and get them to take apple care off of your old device and add it to your new device

 

as an aside, my escalation with apple's AC+ activation department is now complete.  It took 3 business days but I just got the AC+ certificate for my X and it's now showing on my apple profile.  And my AC+ option still shows at $9/month on my rogers account.  

 

I have heard stories of rogers increasing the AC price to $10 and I've also heard that it's been increased to $13.  I have no idea what the truth of that is though.

 

If you're like me and have been waiting like 2 weeks for your AC+ confirmation to come through, put in a ticket with apples applecare activations department and they will sort you out.  

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

felixpennell
I Plan to Stick Around

@Hj9 What model/color did you order and did you receive an email saying the device is being shipped?.. or did it just randomly show up at your house with no warning?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Ram6544
I've Been Around

Hi

 

I reserved my iPhone X on Nov 4 and got an email with my order ID to verify it. According to the forum I am supposed to get an email every week to update me on my order. 

 

It has been almost 20 days and I still have not gotten an email to give me any information regarding my order.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Upgrade phone  with corporate discount

 

I would like to upgrade my phone (iPhone 5 to iPhone 😎 this Black Friday, I have a 30% corporate discount on my 7Go plan. Is it possible to purchase my new iPhone at Best Buy and still keep the same plan + my 30% discount or do I absolutely have to deal with the corporate department from Rogers? Thanks!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @stephanyt

You would need to contact your local Best Buy location and see what the rep will tell you. I remember some accounts we were able to do but some we couldn't.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hi @Meowmix

 

I ordered my phone through call center about 2 weeks ago, I chatted to day and got sent this when asking about the order

 

''I can see that your order went through and I can see that the status in your account this morning is that the device is ready to be released. I am not sure of the specific date but immedaitely  the phone is shipped. You will receive a confirmation email and the tracking number for the device order''

 

Any idea of what this means in terms of waiting time?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @FelixAmchu

I would say within the next 1-3 business days it should be shipping out. Of course that could change day to day as well.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Thank you @Meowmix for your dedicated help

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

zain00
I've Been Here Awhile

Have been stuck at 173 for over a week now for the 256GB - silver. 

 

Any idea when the line will move or how much longer I should expect? 

 

The phone was preordered on the 31st. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @zain00

It could take another couple of days. Again this all depends on what stock Apple sends to Rogers.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Odelly
I Plan to Stick Around

Any updates for corporate customers that order through RogersDirect?
My 256gb space gray is still on back order since Oct 27 with no updates

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Odelly

Have you contacted then to see what's up?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hello,

 

I ordered my 256 iPhone x silver October 30 @0700 and I have been sitting at 149 & open for over a week. Interesting I went from 924 to 149 by November 10th and nothing since. I know that I should be patient, but really! Is Apple only sending such small numbers of the iPhone x to Canada that there are none for the list. I feel equally frustrated for the corporate customers, but wow...I have talked to 2 people last week that were able to get the 256 iPhone x just by walking into a Rogers store and buying it.  Where is the fairness in that? Those of us that reserved should at least have been  given the curtesy of an email update from Rogers. Also, I am a dyed in the wool Apple fan, but why release a product that you can not supply to your customers? Just venting...sigh. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

graystone14
I Plan to Stick Around

how do you determine your number in the wait line?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Yometi
I've Been Here Awhile
I find it frustrating that I’ve been #3 since the original pre order, which changed to #1 the Monday following the release. I saw the list drop almost 150 spots this past week but Rogers is still BS’ing that they haven’t received any devices to fill pre orders and that everything is fine with my account. There is nothing wrong with my account and pre order that would impede me from getting my order filled.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Evador
I've Been Around

I ordered iPhone 256 space grey and was 13th in line on Oct 27th. 3 min after site opened. No phone as of Nov 20th...

I have called every 7 to 10 days and they say each time, it should be here within 2 - 3 days!

Soooo Frustrating!!!!!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @graystone14

If you did a ship to store reservation it will show up like that. Ship to home orders don't see that.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Yometi

For the past couple of days, if not a week they haven't received any stock from Apple. The last shipment went towards the ship to home orders. That's what I know.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Evador

No point of calling. The reps don't have much information. So you are wasting your time and theirs to be honest.

They haven't received stock in a week so I guess Apple still haven't shipped more out.

Also please don't change the title of the thread.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

ezaxx70
I've Been Around

Hi,

Can someone help me. I'm a corporate user and I reserved a iPhone X via the Rogers reservation page. I try to find out my reservation status and I can't find it even when I go to my account. I don't have the link in it. What do I have to do ?

 

Thanks for you're help.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Yometi
I've Been Here Awhile
@Meowmix I chose ship to home as my option of receiving the phone, considering I was #3 in line for the pre order, i should've received it in the first batch of devices they received. It seems that some people have had luck buying the 256gb silver model from stores according to people in this thread. Just curious why they didn't fill all pre orders prior to that.