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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor
Thanks meowmix

I just did a live chat about this issue and the rep was pretty much as useless as possible on the subject.

Hopefully I’ll see it come through in the next 24 hours

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Fall220
I Plan to Stick Around
How do you check queue number for business customers? Rigersdirect doesn’t show anything.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Fall220
I Plan to Stick Around
Mine was 365 before showing “in progress”. Any chance of getting it direct this week?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello

Hopefully You will get it this week. Since you are business customer it may take a bit longer. We shall see.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

This reservation system for business accounts is horrible. No updates, leaving everyone in the dark. They should give us a free month for having to deal with this bs

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @alvinchuo

It works and it doesn't. However this has been the first year they have shipped out devices to business and corporate customers on par with release date. Then the second batch comes in and take a few more days to clear that up.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

S-D
I Plan to Stick Around
@Odelly
I placed my order at around 8 am. I check my que in Rogersdirect

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Shrunk
I Plan to Stick Around
Me iX is here. Be patient guys!! It is beautifullll and worth it!!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Odelly
I Plan to Stick Around

Wow, I can't believe people placing orders with consumer plans are already getting a phone assigned/order processed right away now. I placed it on the first pre-order day with a new corporate plan activation and I'm still on back order with no uptades whatsoever. 

 

Not even a wait list number 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Odelly

Usually they will release phones to consumer faster then business customers. Could be due to the plans / pricing and whatever but for years it's been happening.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

tecnobrat
I Plan to Stick Around

I just got an email about "Thank you for choosing Rogers Smart Drive", talking about me receiving my "Rogers Smart Drive" device, but I didn't order one.  The only thing I ordered was the ship to home iPhone X.

 

I also have not received anything from Rogers.

 

Did anyone else get anything like this?

-----------------------------------------------------------------------------------------
Over the years I've owned a iPhone 3g, 4, 5, 6+, 7.... waiting on my iPhone X 256GB Silver.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @tecnobrat

Everyone is. It seems to be a glitch. Some are reporting it on their twitter and Facebook.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Dbkdbk
I Plan to Stick Around

for those waiting, they must have got in 500  of the 256 X space grey today...I was #998 on pre-order....it moved to 662 last week....and then this afternoon I jumped to 162...

 

the wheels are moving!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Yes, was 454 this morning and now i'm in progress, for space grey, 256g.. so yes they have received 500 🙂

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

jackadams69
I've Been Here Awhile

I find it weird that I moved up ~500 spots today on my 256gb space grey on the residential account order, but not a single spot on my 64gb space grey on my business account reservation.

 

Sitting at 39 for the 256gb....hope they get another 40 in tomorrow 🙂

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nadia1
I've Been Here Awhile

I am a business customer and I have been sitting at #14 for a while now for my 64g silver iPhone x! Any ideas when I should expect it?? Also, my order says In Progress(pre fulfillment) ... What does that mean?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @nadia1

I would say this week or next for sure.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nadia1
I've Been Here Awhile
Thank you!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @nadia1

You are welcome!:)

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

SSingh1
I've Been Here Awhile

I got an email saying changes have been made to your account and it shows how much I paid for my iPhone X. On my rogers it shows my new device balance of about $600 something. When will I receive my phone?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @SSingh1

Sometimethis week .