Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

[Meowmix]

Hey everyone!!

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!

[Dx9]

I walked into a Best Buy in the afternoon yesterday and hey had the Xs in stock. Almost bought one but got an 8 Plus the other week. You can even reserve at your local Apple Store today. They have stock here in ottawa.

[Meowmix]

Hello @Dx9

That is correct as posted before. The Apple store started the reservation to pick up this morning. The announced this 4 days ago to the ones that weren't able to get one to pre order. It's a good thing which shows Apple had stock.

[nasa25]

What happened to you in inexcusable.

I’d recommend contacting Rogers Maude on these forums. She’s helped me a ton and always been great. Maybe she can help sort this out for you and get an iPhone X off to you ASAP.

Edit - just saw you had one waiting for you at bestbuy lol

[Meowmix]

Hello @nasa25

I don't think any Rogers rep can fix the problems that Koodo is causing with the number transfer. She could fix the account however it may not even let him add the phone in the line unless they bypass the system and that requires head management to give the green light.

I believe he is done with Rogers. I would be to at his position.

[Sapphire27ca]

I had a similar experience to @GibMcFragger last week.

I had a Rogers account in September, ported out to Telus in early October (they have better coverage and had recently set up a corporate plan through my work). When I tried to deal with Telus corporate, I learned that it's much more complicated than my corporate discount with Rogers, so I ported back out to Rogers after about 3 weeks.

I was very clear with the rep on the phone last Wednesday that my plan was to pre-order the X on Friday and she was all for it. On Thursday evening around 10:30 I went onto my account to make sure that everything was good to pre-order the phone and I did a "test" with the iPhone 8 only to receive a message that I couldn't upgrade my phone as my account needed to be open for 30 days. I went on the online chat where they told me that this was the case (due to fraud apparently, even though if I had set up an account and ordered a phone at that time it's the same . thing) and that there was nothing they could do because all of the other departments were closed.

Fast-forward to 9 am on Friday when I got through to someone in Customer Relations who eventually devised a work-around that I could do a reservation for the phone setting it up as a second line and then she'll go in after I pick it up in the store and fix my account. I was pretty . off that the rep on the Wednesday didn't tell me that this was going to be a problem... and I'm still . off that I'm still waiting for my phone as I didn't get the reservation set up until 9:30 on the Friday.

This really is a stupid rule, considering that I could port out to a new account with a different company and have the phone on the spot (if anywhere had the one I want). And I really don't see how it's preventing fraud in any way.

[Jason111]

Like others have said in this huge thread:

BEST BUY HAS TONS OF STOCK

Their online stock checker and in-store reservation system is working today - yesterday they wouldn't show stock at stores.  All the Best Buy stores in Manitoba still have lots left.

[Meowmix]

Hello @Jason111

Best Buy in Toronto has limited stock but has stock as well!

[Prospect]

Any idea if I can grab GSP from them?

If my phone is bought from Rogers, still sealed?

I assume I just take the phone, proof of purchase to add the plan?

[Meowmix]

Hello @Prospect

Do NOT get GSP. As a former employee I can tell you how many customers are upset over GSP and it's just a money grab from BB. Buy AppleCare instead.

[Jazzysue]

For anyone wanting to add AppleCare to your plan; I received my iPhone X yesterday and was able to add it on to my plan today for $9/month.    

[Meowmix]

Hello @Jazzysue

Very nice!! It's better to get AppleCare then any other protection plan.

[Prospect]

How come?

Can you elaborate?

I ask cause it seems nice to be able to recieve a gift card for the full sum, if they can't replace the phone due to stock.

[Meowmix]

Hello @Prospect

Yeah you get a gift card after going through troubles just to get one. Including the staff being ignorant and always find a way to get your money. I have seen customers get lied about the plan, Force customers to get the monthly one which u pay monthly instead and also some reps have failed to help customers and make the customers call GS and deal with it then selfs.

Your money and your decision but I rather go for AppleCare.

[Sapphire27ca]

Best Buy is a no-go. Reserved one in Whitby. Got an email that it was reserved. Got a phone call half an hour later that it shouldn't have been in the system because it was actually a pre-order. Tried to reserve in Ajax and the system said it was sold out. Trying to reserve in Peterborough and I'm getting a message that the item is not available for reservation.

[Meowmix]

Hello @Sapphire27ca

Yeah they have limited stock. My old Best Buy location had 10 yesterday and had 2 left today. Gone within the first 10 minutes of opening.

[Prospect]

Call Rogers!

They have stock internally, you just gotta speaks to Customer Relations or Management.

I'm 95 in queue, was 252.

I called yesterday at 7 AM. 

X 256 GB Grey was shipped last night and will be here on Monday.

[GibMcFragger]

I will try again Sunday, since my number should be kicked out of Koodo by then. The 5th was my billing date, so the account should be permanently closed.

I don’t think there is anything Rogers can do, so I’ll just port to Telus. It’s their loss. They lost a paying customer because of their misinformation, and lack of workarounds.

[Meowmix]

Hello @GibMcFragger

I ported over and got a amazing deal on my plan and got better help anyways. Rogers can't do anything since the systems won't let them override it. No manager can do it either I believe.

[GibMcFragger]

Yea. They tried. They did come up with some way to switch my plan to a smaller subsidy plan, then switch it back in a couple weeks. Apparently they could add a phone then, but it would still be two weeks.

I’m leaving on a business trip Monday morning for a week. I want my dang phone now, lol.

I’ll just port to Telus on Sunday.

[pjkropf]

Well is Saturday morning, my Apple iPhone X 256GB Silver which I was #7 then shown as Shipped on31st still is not in the Rogers store. The two that were there for other reserved are gone and wondering where is the Rogers system it went too?

Called, they could not help, did the Rogers chat and they could not help either so guess it's in limbo land shipped but no where.

I wish we/they could track the location of the package and provide some sort of an ETA.

Excitement turned to frustration 

[arewhyehen]

Even though I'm still 86 on the list with Rogers, I went to the store to see what they had and they said they only got 3 preorders yesterday. No walk ins...! Went to the Best Buy store that supposedly got my preorder. They said there was a mix up and they got all the preorders except mine and another guys. Said they had no 256 iPhones at all. Tons of 64s for walk ins. Sweet..my luck.