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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor
Phew!

They attempted delivery and my new toy is on its way to the local UPS access point. So seems like my situation is sorted out now.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

cordawg92
I've Been Here Awhile

My Rogers business account pre-order (#93 for iPhone X 64GB Space grey) has now changed status. It says "Order In Progress (Activation)". There are also now multiple status updates on my order page. Lets hope this means that they are shipping soon!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @cordawg92

Yay! That's a good sign which shows the devices for u guys are in stock.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @1jwd

Thats good!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

dannyt275
I Plan to Stick Around
It’s so weird that my #14 for the same phone and same que still shows In Progress (Pre Fulfillment) and your higher number shows differently.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

CDenton
I've Been Around

My status was set to 'shipped' (I chose ship to store) on like Tuesday, but it seems like the store still hasnt received any devices?

 

Has anyone else successfully gotten their devices on ship-to-store? I called the store and they just said "It might be in the next few days"

 

Major bummer!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @CDenton

Many got their devices in store. It seems maybe yours is delayed with UPS. Since UPS has the device it might be a fault with them.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

darthrez
I Plan to Stick Around

@nasa25I'm in Vancouver 


@nasa25 wrote:
@darthrez

Where are you located? It might be a region specific kind of thing...

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nat12345
I Plan to Stick Around

Thanks @1jwd!!! My status is currently in Finalization as well but didnt receive any notification. Hopefully it will ship today 🙂 

@Jagjot @tonyf536 @DBoysGirl check your orders, you guys probably have made some progress too!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Finally some decent news for business customers.  I just received a shipment confirmation email 10 minutes ago for my 64gb silver.  Was originally 27 in the queue calling at 6 am on October 27th to reserve.   Still not getting on launch day like many others but should be next week! 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

joannelam
I'm Here A Lot
Does anyone know if you're still in OPEN status, and around 800 in the queue when the next shipment of phones would be or what that timeline would look like? Thanks in advance.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Km148
I Plan to Stick Around
Why does mine still say open at number 21? 256gb grey
@Meowmix

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor
@darthrez

Oh I’m near Hamilton so other side of the country lol

Hope you can get your phone soon. I guess they’re saying Monday now? Massive bummer if that’s the case.

I really wish Apple did Monday launches so if there’s a hiccup with shipping worst case you’ll have the phone by tues-wed as opposed to having to wait the entire weekend.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

dbadakhs
I've Been Here Awhile

are you able to figure out your place in line if you picked the ship to home option? I haven't received any kind of update or anything since the original order e-mail. 😞 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

darthrez
I Plan to Stick Around

@nasa25

Oh well to be honest with you I ordered late morning of launch date was shocked there was movement at all on mine. I didn't expect to get a phone until Christmas lol

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor
@dbadhaks when did you order?

Check your myrogers page to see if the new device has been added to your line.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor
@darthrez lol I ordered like 90 min after the pre order went live and thought I’d be looking at a Jan delivery. I think we all assumed worst case.

In any event, enjoy your phone when you get it (soon)!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Km148

Most likely because they haven't received or processed urs yet.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @dbadakhs

I explained this before. Ship to home orders do not have any status ques or numbers to see.

Check online and see if your my Rogers has been updated with a new IMEI number and balance.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

dbadakhs
I've Been Here Awhile
day of launch, later in the day unfortunately. I got a confirmation e-mail but i can't open my line to see because it says account changes have been made

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @dbadakhs

Unfortunately then you won't know until another email shows up saying it's been shipped out