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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

asdsadad
I'm Here A Lot
Picked up one of each color. Decided to use the black one. If anyone interested in the silver one at cost, pm me.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Prospect
I Plan to Stick Around

Bring on the Cancellations!

 

Down one more, to 98!

 

256GB Grey X

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Just got an update on my UPS tracking. Delivery to home in Edmonton is set for today by end of day!

I'm pretty surprised and happy since I didn't get my pre order in till about 11am EST.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

aojsn
I Plan to Stick Around

i got it!

i was able to pick my iphone x at the ups depot this morning
(ship to home ordered at 5h50est, silver, 256go)

 

i had noticed overnight that my tracking status was still sitting at "ready for ups" or whatever the initial update was; last night i had changed my delivery to a ups store but shortly after that i thought better and changed it to the depot where the phone arrives (the edmonton ups hub)

 

i was the first person at the depot this morning when it opened and the guy was helpful and let me know the truck with the phone on hadn't arrived yet but to check back at 8h30 - 9h00 so i grabbed a coffee and by 8h15 i had a text message saying it was delivered

 

lesson learned, next upgrade i'll ship to home again (if i choose rogers) and i will use ups to redirect the shipment to the depot which was a good choice because i noticed rogers had printed my address without my condo number on the shipping label so that would have guaranteed to delay me until monday if i didn't redirect the package

 

also, the brown ups box was soaked on one side with water reaching inside of the box to make the outside of the plastic around the iphone box wet but it seems like it didn't get any further than that so i am sure it is fine, i think it was just wet for a few minutes once it was taken out of the truck since we're blanketed with snow right now

 

anyways, good luck to @nasa25 and anyone else waiting for their ship to home order, thank you @Meowmix and everyone else for helping and i'll see you guys around!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Arjun873
I Plan to Stick Around
Are any business/corporate customers getting their phone today?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

hph198
I'm Here A Lot

Has anyone with a corp order through rogersdirect gotten an update? I moved from 27 to 8 but still am sitting in progress(pre fulfilment) hoping I get my device soon but its not looking good at this point... 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hey guys!

Regarding the business and corporate customers reservations. I doubt you will see them today to be honest. Most likely in a week or two. I'm being very honest as i remember every reservation for business and corporate customers got theirs week or weeks later.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

dannyt275
I Plan to Stick Around
I noticed it went from 830~ to 750~ but I’m still stuck at #14 for a 64 Space Gray. Still in pre fulfillment and no communications since I put in my preorder.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor
Thanks @aojsn

Ups said they are still working on my case and are going to call me back shortly.

I was trying for over an hour to redirect my shipment to a hub but for some reason I was getting the same error message over and over again. I’m still keeping out hope that I’ll be able to pick it up at my local access point after work but if it’s monday I guess I’ll survive lol.

I have to downgrade my iOS to 11.1 tonight anyways

Enjoy the phone!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

I GOT IT!!!! No shipping email or nothing.  Just got a doorbell ring and I looked to see and it was UPS!!!!  My heart leapt up lol... so even if you don’t get an email, you still might get the phone cause I did!!!

 

thanks to @Meowmix for his help

 

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @therock1124

Yay!! Happy for you! Enjoy:)

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor
Also if Rogers didn’t include condo numbers on any shipments I’m sure UPS is being innunated with calls today lol

I checked the shipping email for my iPad a few months ago and they got the address spot on. Wonder what happened with these X addresses. Probably someone was rushing big time over at Rogers lol

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

darthrez
I Plan to Stick Around

Did you get an email saying that the schedule delivery has changed? That's the email I received this morning after being told last night that it was scheduled for delivery today. 

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor
@darthrez

Who’s that directed to? Me? If so I only got the original shipping email yesterday.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

No emails, other than the new service agreement email on nov 2

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

darthrez
I Plan to Stick Around

@nasa25 

Sorry that was directed at you. I got shipping yesterday and this morning notification from UPS  that shipment schedule has changed. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

1jwd
I've Been Here Awhile

I have a rogers small business account and I just received a shipping notification regarding my Silver 64GB iPhone X.  It was 2 of 377 as of yesterday morning but has not displayed my position since.  The UPS tracking number does not show on the UPS site yet.  I'm not expecting this until next week as I am in Winnipeg.   

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor
@darthrez

Where are you located? It might be a region specific kind of thing...

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nat12345
I Plan to Stick Around

@1jwd Is this the first notification you got since you placed the order? I got an email yesterday saying my order has been escalated but haven't heard anything since. Don't even have a queue number anymore. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nleblanc6
I've Been Around

Hi everyone,

 

I pre-ordered my 64 GB silver and chose the option to ship to a rogers store. I received an email on Oct 31st confirming my iPhone X had been shipped, but the email didn't have any tracking information. I checked my rogers account and couldn't find any information on the site with any tracking information... is tracking information only given to those who chose to ship to home? 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

1jwd
I've Been Here Awhile

@nat12345

 

I received the escalation email yesterday as well.  However both yesterdays and todays ended up in my junk folder so I've been keeping an eye on that.  The shipping notification was from RogersReservebusinessdevice.ca.  My Rogers Direct account also shows shipped.  It went to In-process(Finalization) about an hour before it change to shipped.