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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Geoffbernier
I Plan to Stick Around
When you get an email update saying ups won’t be able to deliver today as expected... ffs ups... the warehouse is literally 20 mins from me..

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

PhiliPhone
I Plan to Stick Around
Hey y'all, anybody shipping their iPhone X to Rogers 1015 ste Catherine in Montreal and got a call? I called yesterday to know if my iPhone had arrived and they said they would call me when it did. Somehow, I highly doubt they will, they have been telling me the same thing for the past 5 years and never called lol.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

ziglaub
I Plan to Stick Around

rogers just called me, my iphone X is ready to be picked up at the store!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

DowntownBen
I Plan to Stick Around

Rogers never fail to surprise me, a "supervisor" over the phone for the last hour is trying to tell me thats its impossible any rogers customers have received tracking numbers and that Rogers hasn't received any devices before launch day because the device has not been launched..... whatever that means.

 

She also told me it's impossible anyone who ordered ship-to-home won't get it today since its a minimum 48 hours shipping!

 

Anyways basically Rogers has thrown small-business customers to the curb on this one, very disappointing seeing small business accounts pay thousands more per month than consumer accounts do!! You would think they would prioritize them or at least be somewhat on the same page.

 

 

 

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

darthrez
I Plan to Stick Around

I got the exact same email. Doesn't look like a phone today 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @DowntownBen

Wow.. Seems like this supervisor doesn't know anything at all to be honest and makes up stories. I would take what they said with a grain of salt.

Today is the launch day so really this person has no clue what they are saying and this is what i was saying at the Office of the President. They have managers and supervisors which have no clue what they are saying.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

domstpierre
I've Been Here Awhile
Ship to home arrived today around 930am and setting it up as we speak!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

arjungulati
I've Been Here Awhile

Did you receive an email notification before? I ordered mine on Pre-Order date at 6:15am...still NOTHING! 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

mwahidullah
I Plan to Stick Around

Does anyone confirm if Best Buy / Canadapost  tracking  status changed. Since the day one it says 

 

“Electronic information submitted by shipper”

 

I know Canada Post won’t deliver home but it will deliver to Best Buy store. Very strange tracking status didn’t change nor  received any phone call from Best Buy. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

chuck12
I Plan to Stick Around

Just a reads up for all you Rogers customers with Corp discounts.  When I preordered via Rogers direct for the iPhone 7 Plus I was #499.  Then in 90 days later in January I got an email saying “you are #101 out of #499”.  I know the system haven’t changed at all.  So if you’re the impatient type and have a Corp discount.  Just go to the Apple store and buy one.  Get the discount taken off your account, buy one, get the discount re-added.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Has anyone with a corp order through rogersdirect gotten an update? I moved from 27 to 8 but still am sitting in progress(pre fulfilment) hoping I get my device soon but its not looking good at this point... 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

I had an email on nov 2 indicating new service agreement and had an imei and so card. I was expecting shipment today but I received no shipping email at all.  Looks like I’m not getting the phone today.

 

maybe I’ll be able to get one on Monday?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

DowntownBen
I Plan to Stick Around

Congratz!

 

It's ridiculous to see a post like this when a Rogers supervisor is claiming its impossible!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

arjungulati
I've Been Here Awhile

@Meowmix when I had received an email on November 1st saying that changes have been made to my account. It shows iPhone X and IMEI number and I have been charged for the upgrade fee. I read earlier in the message board that my phone might be on its way? What does this mean?

 

Thank you

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @arjungulati

That means that those devices are getting ready to ship out. Not all of them will be shipped out but most. Remember some can be shipped out today or Monday.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Hey man,

 

Same issue here, I called them yesterday and I was told they'd call me once my iPhone gets there...

 

I am in position 40 in their reservation system... (64GB grey)

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @therock1124

Most likely that would be true.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Km148
I Plan to Stick Around
Is ship at home faster than pick up at store? @Meowmix

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

JonathanCo
I Plan to Stick Around

@PhiliPhone

 

I selected the same Rogers store, but I received no call and my status is still "open".. Smiley Indifferent

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Km148

They are both the same as indicated here. You can see that the same amount of people picking up at the store are the same number of people getting shipped to home.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

kjoseph
I Plan to Stick Around
Picked my 256GB Silver this morning at the Apple Store. Currently setting up. I also have one through the Rogers reserve that hasn’t come in yet. First impressions are that the phone is a bit thicker than I expected, the screen seems smaller (coming from an iPhone 6S plus), and I look forward to a truly bezel-less phone but otherwise it’s beautiful and I’m super excited about the purchase.