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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

S-D
I Plan to Stick Around
I just searched again using the search field and now it’s saying it’s not found 😳. Maybe I will call.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Trevorick
I'm Here A Lot

Having the same issue with the business account. Have never been able to login using rogersdirect with the user name and password provided in the confirmation email. Just cycles back to the login information again. I was #27 from the start.  I called yesterday and they told me it was in progress pre-fullfilment.  Now i'm seeing all of these posts that peoples phones have shipped.  I'm not getting any email updates.  Frustrating to say the least.  Hoping my phone will show up Friday, probably dreaming.  

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

S-D
I Plan to Stick Around
I called Rogers about the issue with business accounts and they said that I have to use their chat feature because I ordered online. He said he couldn’t access the status unless I ordered via phone. That seems odd to me...

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Trevorick
I'm Here A Lot

I ordered via phone and they couldn't find anything yesterday until i gave them my order number from my confirmation email.  They told me to wait for Friday as that's the day it might ship.  Something doesn't seem right.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hey guys!

Its a known issue that the business reservation site is having issues. This happens a couple years ago and with the Note 7 as well. It seems to be a glitch with the system.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Th1ef
I Plan to Stick Around

These guys don't know.. most don't.... one rep will say something another will say something else completely different.

 

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

McBoober
I Plan to Stick Around

@enigma4321 wrote:

@griever92

 

More info, direct from Apple website Spec sheet

 

in other words, in Canada, IF you can get the A1865, you will see NO difference between the two

 

Model A1901
FDD-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 18, 19, 20, 25, 26, 28, 29, 30, 66)
TD-LTE (Bands 34, 38, 39, 40, 41)

Model A1865
FDD-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 18, 19, 20, 25, 26, 28, 29, 30, 66)
TD-LTE (Bands 34, 38, 39, 40, 41)

Sadly thats not true, and in Canada we are getting shafted by only being offered the A1901.

 

While the devices support the same network bands, the Intel (A1901) delivers inferior performance.

 

https://www.repeaterstore.com/blogs/main/for-better-cell-signal-buy-the-a1865-model-of-the-iphone-x

 

https://www.pcmag.com/news/356192/why-you-should-buy-an-unlocked-or-verizon-iphone-8-iphone-x

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Sapphire27ca
I Plan to Stick Around
@smrtnz0012

Did you order the Silver 256?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Thanks Meowmix.  Do you know if this known issue results in business customers getting their devices on time or is everything delayed because of a system glitch?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Trevorick

It may be a slight delay to get them out but every year all business customers get their iPhones a days or days later on.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

richelsd
I Plan to Stick Around

Have we ever received tracking for our shipped devices, so we know when they get to the store? Can't recall.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @richelsd

Yes we have. However there have been times which we haven't.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

richelsd
I Plan to Stick Around

I'm guessing this is one time we are not as I haven't seen anything yet for my shipped device @Meowmix.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

richelsd
I Plan to Stick Around

Picked up one of those Spigen Neo Hybrid cases from Amazon (Gunmetal version). Came in the mail the other day. It's beautiful. Already to wrap up the new phone on Friday.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor

Rogers stopped giving UPS tracking numbers with the reservation shipped emails because they don't want people bombarding the stores once the phones are showed as delivered.

 

They want you to wait until the store calls and tells you that your phone is in. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

richelsd
I Plan to Stick Around

Thanks @nasa25.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

writergal8
I Plan to Stick Around

Shipped. Smiley Happy

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Geoffbernier
I Plan to Stick Around
Has anyone who preordered with the shipped to home option received any shipped notification email yet? I preordered mine with a 6:01am est confirmation email.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

nasa25
I'm a Trusted Contributor

@Geoffbernier

 

I'm very interested in this as well.  Another forum member ordered at about 550am and said they will update the thread once a shipping email is received

 

Due to technical shenanigans I didn't get my order in until 715am (90 minutes of trying later) so I'm back in the queue unfortunately.  

 

I HIGHLY doubt that even the first ship to home order will ship before Thursday.  They will overnight it to arrive by Friday.  And even then, I don't think it's guaranteed that any ship to home orders deliver on Friday.

 

I'd be interested to know if any ship to home orders have delivered on launch day in prior years. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

@Geoffbernier wrote:
Has anyone who preordered with the shipped to home option received any shipped notification email yet? I preordered mine with a 6:01am est confirmation email.

Ordered mine at 5:59EST and still no shipping email. I'm located about 2 hours from Toronto(London), so they could be shipping later tomorrow or even Friday morning for launch day delivery. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @ nasa25 & @Geoffbernier

Hey guys. At launch most ship to home orders have been delivered on launch or the next day.

You won't get any notification on shipping until the shipping actually happens. SO that can be On thrusday night or Friday during the say.

They can use UPS or QMS for same say delivery.