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Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have Smiley Sad

 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

 


1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley HappyCat Happy

2,945 REPLIES 2,945

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Abrowne0

You most likely will get it in December to tell u. Unless Apple runs out completely out of stock.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Tabiodun
I've Been Around
I think this might already have been answered, but do we know if any Rogers customers will be getting Day 1 iPhone X?
I’m number 85 for the model I ordered.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Tabiodun

At this point there is no answer to this. There is a possibility that pre order / reservations can get it at launch but there is no way to confirm how many will get sent out at launch. This is all up to how many Rogers gets on their first batch from Apple. No carriers controls the amount the get from Apple. Apple controls that. Apple allocates most of the iPhone stock towards their own pre orders and stores.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

when did you place your order?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @kevindanielscot

You would need to be more specific on who you are asking this question too. There are alot of users on here so don't know who you are asking.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

browntown
I'm Here A Lot

On Friday morning I just googled Rogers Device Reservation and I ended up reserving the iPhone X on an old Rogers Device Reservation site but my number still shows up as open 84. Does this mean i am still ok for the preorder or did i need to reserve it on the new rogers device reservation site?

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @browntown

You are all set! You do not have to change or do anything else.

What the Open status means is below.

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

gcooldude
I Plan to Stick Around

Quick question. I pre ordered from Apple to pick up in store to do it on my Rogers upgrade. However, I just got notification of being billed the full amount for the phone. Will they refund the difference in store? 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @gcooldude

What will happen is they will return it back as NEW and then resell it to you under a contract.

Best thing to do is call the Apple store near u which u have put it to go to and ask them.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

gcooldude
I Plan to Stick Around

I'll call them tomorrow an ask them as I'm pretty sure they are closed right now.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

gcooldude
I Plan to Stick Around

Just was a bit concerned when I was charged the full amount.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @gcooldude

Yeah they are closed now as its Sunday night. Tomorrow call when they open and see what their answer is.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

I tried to pre-order at 3am than at 4am and 4:30am but the rogers website didnt work for me. So I went to bed and got my pre-order in 8:45am October 27th. I made a mistake choosing the pay later option though...

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Abrowne0

Don't call it a mistake. At the end u will get the device. The problem is that u won't know when or what status you are at until u get the shipment email.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

NorkentFTW
I Plan to Stick Around

@gcooldude

I'm in the same boat as you with an Apple reservation. I talked to an Apple support rep on Friday and was told that all preordered devices through Apple store in Canada were sold as unlocked and that there is no guarantee you would be able to activate as subsidized phone. A couple people have indicated that in Apple stores they will sometimes return and re-sell as a contract phone but the person I talked to couldn't make me that guarantee. 

 

I have my bets hedged by having the two reservations, one with Apple and one with Rogers (my life would be easier if the Rogers one is the one that came through sooner). For anyone thats in the same situation as me with their Rogers registration (chose store pickup, haven't yet received confirmation email, no link or reference anywhere within MyRogers)... you can login separately through the Reservation System link ("Reserve to upgrade"):

http://www.rogers.com/web/content/Rogers-Reservation-System

From that link I'm able to see that my reservation is on file and see my spot in line

 

 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

van10
I Plan to Stick Around

On the apple site there was a bar at the top of the iPhone photo where you were supposes to click for carrier upgrades and choose a store. This was gone in seconds for me once I got it to load a few minutes after 3am. Hopefully they will let you keep it for an upgrade. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

van10
I Plan to Stick Around

Thought I would finally add in my spot. #49 and #68 grey 64gb. Maybe got in at 5 minutes past 6. I was so upset to find out it was open via the reservation link before 6 since I was up. We kept refreshing the device upgrade page but it didn't load there. Thanks to Meow and the forum members for saying it was on the reservation page. 

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

@Abrowne0 literally the exact same thing happened to me. I was up til 5am until I gave up. Woke up around 8:30 and I chose to pickup in store I’m at #828 I sent the most furious hate mail that night. So am I gonna be towards December or what’s the deal?

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @kevindanielscot

Well concidering that you are close to 1,000 device mark, pretty sure u won't get it at launch unless Apple gives Rogers that many per model and color.

Most likely December u should see it.

Re: Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

Tammy3
I've Been Around
If I call Rogers will they be able to tell me a number or something if I reserved it to my house or is the only way wait? If anyone could give me an estimate I ordered it at 6am EST, 256GB Silver IPhone X. Thanks.