Apple iPhone 8 / 8 Plus & iPhone X Reservation numbers / Questions!

[Meowmix]

Hey everyone!!

I am posting this now as tomorrow i will be unable to come online due to some family appointments i have 

Once again its the time of the year that Apple will be announcing their new iPhone line up. I am happy to announce that iPhone 8 / 8 Plus and iPhone X will be announced tomorrow! As for the specs, They are rumored to be the iPhone X will have a OLED wrap around display near bazel-less and have 3GB of RAM and wireless charging as per the rumors. The iPhone 8 / 8+ will have similar body and display as the iPhone 7 and newer technology such as new camera / Face unlocking and more! Will update this tomorrow when i can! The names to be rumored as per what the IOS11 beta has shown and also some of the features! Again i will try and update the thread tomorrow when i can! 

1). Once Rogers has announce when they will add the Apple iPhone 8 / 8+ and iPhone X to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want, iPhone 8 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do remember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone.  This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out. 

Let's make this thread the only thread for the iPhone 8 / 8+ iPhone X  please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!

[Meowmix]

Hello @chino0331

Yes that is correct. Again it ALL depends on how many units Rogers gets from Apple and when they get them. Most of the small numbers (less then 100) should get then at launch.

[Vietjr]

Can somebody send the link to check order status? Cant find it in my account

[elmerjrg]

Queue 524 for a 64GB Silver X, booo! Am I the last in line? 🙂

Then again I didn't place the order until 12PM EST. Who knows when I'll get it but not really in a rush. It'll allow me to drool over reviews while waiting.

[mwahidullah]

Hi @Meowmix

How you cancel an iPhone x upgrade for home delivery which I ordered this morning? I just received email that Rogers got my order but no delivery date attached. I know for in store Pickup you can go to device upgrade and cancel from there but home delivery doesn’t have any status page. Any idea would be appreciated. Thanks 

[Meowmix]

Hello @mwahidullah

You can call Rogers and see if they can see the pre order on your account. However I do believe they won't be able to cancel it.

[Th1ef]

I wouldn't suggest changing anything after you already have your position in line. Any changes will risk you of losing your place in line and going to the back. I've heard that the rogers+ stores get more stock than the "authorized" rogers retail stores.

Anyone remember the mass email sent last year on launch day stating everyone's reservation was cancelled?"

[jorjel]

Down one place from 66 to 65 on black 64gb.

[Meowmix]

Hello @Th1ef

You can change your location of the store u want it to go to. That won't affect anything. So that u can change. However if u want to change colors or model then you would need to cancel and restart again. Losing your place in line.

Yes i remember that...

[mwahidullah]

Does anyone tried ordering Rogers iPhone X through bestbuy online? One of my buddy ordered and got confirmation for nov 03 delivery. Wondering what would be the difference ordering through bestbuy.

[Meowmix]

Hello @mwahidullah

The only difference is that Best Buy gets a bit more in stock but its never a guarantee that u will get it at launch.

When I worked at Best Buy, during the iPhone launches up until last year we always warned customers that even pre ordering and getting a date is never a guaranteed. It can change.

[mwahidullah]

Thanks @Meowmix for clarifying. So much appreciated.

[Kbassi1]

I pre-ordered from rogers and Best Buy to try and keep my chances high and the Best Buy site says the phone shipped today! Does this mean I'll get it on the launch day? 

[jillzzzy77]

I ordered at best buy 3:28 am EST i see no date or anything.  I kept check the site and i think i was pretty quick when it finally showed up on best buy. All I got was an email but no date or anything.

[mwahidullah]

Hi @Kbassi1
Did you get tracking number for shipment?

[writergal8]

Two people have dropped out ahead of me as I've jumped two numbers so far.  I doubt anyone is in Progress yet, anyway...

[jillzzzy77]

what time did you order from best buy?

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@Kbassi1 wrote:

I pre-ordered from rogers and Best Buy to try and keep my chances high and the Best Buy site says the phone shipped today! Does this mean I'll get it on the launch day? 

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[Meowmix]

Hello @Kbassi1

Doubt it was shipped today or else it would have been delivered to u before the launch. Most likely shipped from China or US and then brought here via ground. So that way it takes time.

Yes u will get it at launch.

[Meowmix]

Hello @writergal8

No one will be IN PROGRESS until next week..

[Th1ef]

its been said that these reservation system is "canada wide" but doesn't this seem suspect to anyone else?

for argument sake lets say right now there's 700 people per queue @ (4 types of phones)

So only 2800 people throughout all of canada that used the reservation system? Surely Rogers must get more than 2800 phones as "the largest carrier in canada" - technically shouldn't everyone get one then on launch day if this was the case? (keep in mind thats only 700 phones per model needed to fulfill the whole reservation queue)

[Meowmix]

Hello @Th1ef

That is Canada wide. Do remember not everyone is going with Rogers. They have other methods of getting this phone. Many jumped to Best Buy or Apple Canada instead.

You also have to factor in that you have business and corporate side, store walk in sales, call center pre orders ( this only happens if ur My Rogers doesn't work) and reservations to store and ship to home.

So there is more then what u think. The numbers don't actually show u how many have actually gotten this phone.

[jorjel]

Went to the Plus store where mine will be shipped and the rep told me they never get more than 15-20 phones on launch day. With the X shortage this can be even lower.