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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mblanke

YAY!! that means yours is getting ready 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Same here @lexy
The patience is killing me !!! 😛

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

stevehut
I Plan to Stick Around

Why there are different statuses for business and regular customers is beyond ridiculous and confusing. 

 

I'm the 50th guy wanting an iPhone 6s Plus for all of Rogers business and they don't have the device nor a status update after 2 week? Puzzling. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Radar2000
I Plan to Stick Around

Things are happening! I'm now in progress for my position #5 iPhone 6s Plus rose gold!

 

@Mike007 I was up early on Saturday morning around 8:00 when it first opened. Then for my other iPhone I had to navigate to the other reservation system and was able to secure my 6s space grey on position #9. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @stevehut

I explained this before. Different security on accounts, corporate owned accounts & such. See it that way..

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

toaste73
I Plan to Stick Around

What gig size?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

lexy
I Plan to Stick Around
Me too lol

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

stevehut
I Plan to Stick Around

You may have stated it before, but I haven't seen an explanation. 

 

Above one business customer says his status is order in progress and I asked if that was the same as in progress. Now he didn't answer that. 

 

Rogers might want to rethink giving priority to non business customers. Every other company treats corporate customers as priority number one for a reason. 

 

But then again, I'm frustrated with the lack of info and transparency in the reservation process. Don't take this too seriously. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

wynterlu
I Plan to Stick Around
No movement on the 6+S 128GB gold or silver yet.

BTW I went to best buy to put in a reservation on a 128GB 6+ silver... over 4000 units in their possession for national distribution.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @stevehut

Again it all falls to which they start first. today it shows that they did whatever they could & are still doing it. Its hard to do their job believe me. Been at the warehouse 2 years ago during a iPhone launch & seen it.


Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @wynterlu

My location as 24 pre orders already & also will get a fair stock. Also remember that apple sends Best Buy the devices so its not the carriers.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hi Community!

 

Hope everyone is excited to get their hands on the iPhone 6S. A big shout out to @Meowmix for such an awesome thread!

 

The @CommunityHelps team has helped a few people who had issues getting a pre-order cancelled but I would like to add that once the pre-order has moved into shipping state in our system we lose the ability to cancel the order.

 

In regards to our business customers @CommunityHelps is primarily a consumer support channel. We are limited when it comes to business/corporate account but will try to do what we can to help you guys out!

 

Feel free to reach out to us!

 

RogersAsif

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@mblanke

 

V21 is our Internal Billing System. I am not sure why the status switched to that.

 

If you are having difficulties getting in touch with Business Support, the @CommunityHelps team can try and help establish a point of contact.

 

RogersAsif

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

toaste73
I Plan to Stick Around

Any word on how many 6+'s you guys received?m

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @toaste73

Sadly they can not say that as they have no access to the warehouse info & they do not give that out. So sadly no one will know.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Es25
I'm Here A Lot
Yay! Just got a call from Rogers Plus saying my phone is in! I'm so excited! Hope everyone gets their phones on launch day 🙂 Happy iPhone-oween! 😉

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mattc1989
I Plan to Stick Around

@Meowmix I know I've seen this before but cant recall what you said :P.

 

Once phone is at the store how long do I have to pick it up? and what days are they open?

 

Does anyone know how long it took from when they went in progress to getting shipped and track info?

 

A rough timeline would be great ! 🙂 Can't wait to get my hands on this bad boy 😛

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mattc1989

The store will hold it for 3 days. You can contact the store manager & have them keep it for a bit longer & get the store managers name & number as well.

It could take 1-3 business days for the status to change. 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

canamera
I'm a Reliable Contributor
@mattc1989

The important part is that our phones are being prepared and shipped to the stores. From now till Friday, nothing else really matters because we can't get them before Friday, wether they get to the stores sooner or not.

The only thing to do now, is wait for the store to call you and say the phone is there for pick up.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Haziq
I Plan to Stick Around

My status hasn't changed from In Progress (pre-fulfillment) yet. I hope it changes sometime tonight!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mattc1989
I Plan to Stick Around
Ya i am just trying to plan around work and plans to get it as soon as i can 😛 probably wont be friday 😛