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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mblanke
I Plan to Stick Around

I had a deal with a t-booth store that was going to put one aside for me, but there was an error message on their system saying they couldn't upgrade (corp plan). I called Rogers to try and find out why I couldn't and when the lady came back from putting me on hold she had already ordered / out me in the system for the phone.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mblanke

That's not only the reason, is also most T-booth stores can not do business / corporate account upgrades. Also once there is a pre order made, u cant do another one.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mblanke
I Plan to Stick Around

I upgrades my wifes phone in June, exact same plan. It took 22mins. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mblanke

Hmm then it's due to the pre order u have. U can't do anything unless u try to call in and try to cancel it.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

I'm hoping maybe @RogersMaude can confirm that my preorder has been cancelled as well.  I called in twice, and the second time they said they opened a case but it takes a week to cancel the order but it wouldn't be sent for sure.  And he gave me an confirmation number.  The whole situation has been so frustrating.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mblanke
I Plan to Stick Around

I don't need to cancel it. I'd like to know how many iphone 6s Rogers will be sending out on the 25th. I'd also like to know if business / corp upgrades are handled faster or slower than the others.

 

Can @RogersMaude comment?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mblanke & @dezpez

She is online so hopefully she can come in and help you guys!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Good afternoon @mblanke,

 

Unfortunately, we were not provided with numbers regarding the quantities of device allowed for each service and I would therefore not have the ability to answer you regarding the speed at which Corporate/Business upgrades are handled. I apologize.

 

Hello @dezpez!

 

I could definitely look into this for you Smiley Wink  

It would however implicate that I access your account.

Let me know if it has not yet been resolved and you would like me to reach out to you, from @CommunityHelps, via Private Message, it would be my pleasure.

 

RogersMaude

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hi @RogersMaude! Could you have a look at my account and confirm the order has been canceled?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mblanke

Unfortunately no one can give u that answer. No carrier or company gives out that information. They get what Apple sends them and then they allocate them to the business / corporate side, stores, pre orders reservations.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

ragu13
I Plan to Stick Around

@RogersMaude

 

I sent you a private message as well...any chnace you could take a peek for me while you're here?

 

Don't want to tie up any units when people are waiting for them 🙂

 

Thanks a bunch!!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Thank you for reaching out @ragu13!

 

We will try to get in touch with you in a timely manner as well Smiley Wink

 

Thanks for your patience!

 

RogersMaude

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

ragu13
I Plan to Stick Around

Thanks so much @RogersMaude...sorry if I seemed impatient, not my intent 🙂

 

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mikeo007
I Plan to Stick Around

@mblanke

 

When I spoke to a rep on the phone, I was #359 in line for my pre-order of the same phone. I ordered late Saturday morning, so it's possible that all the numbers are in order, regardless of how people reserved/pre-ordered.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mblanke
I Plan to Stick Around

 

Talked to someone at Rogers Business, because of my # in the queue I'm possibly looking at a month before getting the phone. Less than 24hrs ago I was garantied one by the manager at a t-booth store providing they had that model / colour. Thanks to Rogers for messing around with profiles and policies and making it so painful to upgrade a device. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mblanke

Most carriers have this in place. I wonder why they can't cancel it for u

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nintenchris123
I Plan to Stick Around

since this is my first year

which day before launch do we normaly see reservation's go from "OPEN" to "IN PROGRESS"

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nintenchris123

We will see it begging of next week it might be a couple days before launch date.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

jazzydrummer7
I've Been Here Awhile

@DueckT0 and @Manarclarke:

After pre-ordering, I also received the Hardware Order Update email that included the PDF that wouldn't load. I found that it needs to be opened in Adobe Reader (I'm assuming your on a Mac and it's opening in Preview by default...that was the case for me). Hope this helps. And not to get your hopes up, but it doesn't say anything new...it just contains your order details.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

DueckT0
I Plan to Stick Around
I am on Mac with creative cloud and opening it with Adobe acrobat pro. So weird it wouldn't work. However, I spoke with someone from rogers who finally cleared up the whole pre order reservation confusion for me.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

iPhone 6S Plus 64GB Rose Gold

Reservation Number 128, OPEN

 

iPhone 6S Plus 64GB Rose Gold

Reservation Number 125, OPEN

 

moved one spot since yesterday for both phones and eight spots since Saturday when I reserved them