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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hey meowmix, how do I access the new reservation page? I'm looking to reserve a iPhone 6s+ 64gb silver and 6s 64gb black

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mikeo007
I Plan to Stick Around

They offered me the same thing on my old 6GB plan, said it would likely be $700-$800 up front. But your monthly payments wouldn't stay the same IIRC, you would be on a tab to pay off the remainder of the full price of the phone.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

gaband27
I Plan to Stick Around
So, I have a pending order number for my preorder from Saturday, but still no confirmation email. They emailed to say they would have to call me between 3-4pm on Saturday prior to finalizing my order. 4 pm rolled by and I called them, only to be told there's nothing I can do but wait for a callback. This is kind of silly. Why do they need to call back for an online order from an existing customer. I can't sit around waiting for Rogers to call me at whatever random time they choose. Seriously, it's like NOTHING in their ordering/reservation system is designed to run smoothly. By far the most frustrating situation I've had to deal with them so far. The only upside odd the CSR's on the phone have all tried to be as helpful as possible and can actually speak English. At this point I'm not 100% sure I'm getting a phone considering the convoluted mess of a time I've had so far.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

joss1813
I'm Here A Lot

I’m hoping that somebody here will be able to help me out. I’ve spend over 10 hours + this weekend with Rogers on the phone and in chat but they haven’t been able to help me at all.

 

I have 2 linked accounts with 4 wireless devices (3 + 1) and would like to upgrade all 4 of these phones the new iphones.

 

I managed to reserve one device (the stand alone phone number) using myRogers, everything looks good for this one.

I reserved a second device through myRogers but then cancelled after reading through the posts seeing that customers are able to reserve all of the 6s models using the old reservation system.

 

On the page to enter the information, the email address was pre-populated and grayed out and could not be modified. The email address that was pulled was my email on file about 2 years ago (My @rogers  that was forced to close when I no longer had Internet services with them). I’m thinking, well maybe this email comes from somewhere else but I had updated my info to the correct email address at the time the old one was made inactive. Look through everything, the correct email appears everywhere so there should be no problems. Try again a few times with the same thing happening, so I say screw it and just reserve the phone I want using the old email.

I reserve a third device using the old reservation system but now all the information is correct… I receive the confirmation email and I’m able to check on the status.

 

For the fourth device, I now get the message “You have reached your personal phone reservation limit.” I shouldn’t be receiving this message as the website states: “There’s a limit of one reservation per device type for each wireless phone number on your account. For example, you can’t reserve two of the same model on one wireless phone number regardless of the colour or memory size.” Anyway, they have opened a case incident for this but who knows when that will be resolved. I’ll most likely be waiting for the fourth phone for quite some time as I’m sure I’ll end up far in the line.

 

My main issue is that now I have no reference for the second reservation since the confirmation email was sent to the old email address. Sometimes when I click on the link for the third reservation “Want to review or make a change to your reservation? Visit the site here” it actually pulls up the info of the second reservation and can see all the info and status but I’m still not able to change the email. Click again on that same link and then it brings up the correct info for the third reservation.

 

I chatted with Rogers this morning asking if the email on the reservation can be updated - no. Actually, they told me I can see my reservation in myRogers and if it doesn’t appear there then the reservation hasn’t actually gone through. They said the only way to reserve a device is through myRogers. How can this be possible if I have the email and can see the status for the third? I have an order ID, should they not be able to see anything with this? They mentioned they are not able to use that info, only customers can check on their reservations through myRogers.

 

What a total disaster. I’m not able to get any information from there as no one seems to really know whats going on with the old reservation system… Hoping you guys have some answers.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @eddywangg

Go to the iPhone page, and it should be there!