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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

omro
I Plan to Stick Around

@AMB_TO

 

Were you given the option to pay for the phone in full and receive a credit for the upgrade allowance? That's what happened with me last year, when I upgraded through the Apple store. I had several months where the credit cancelled out my monthly bill.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mixedbreed

Hmm that's not right. Is it a Rogers authorized store or Rogers plus store?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

AMB_TO
I Plan to Stick Around

@omro

 

She wondered if that might be a possibility for me but didn't offer it outright as she wasn't sure.  My monthly bill (since part of mine is paid by my employer) is only around $30 so it would take a long time to pay off the difference between the full value of the hand set and the upgrade price.  Not sure I am willing to compromise that much.  Am calling the corp support line this morning to ask them about options.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

AMB_TO
I Plan to Stick Around

Spoke with a CSR from corproate who was actually pretty rude about it. Told me that putting up with the online resevation system is just one of the downsides of having a corporate account.  So, "Tough!" basically was his response.  

 

He said that the brick and mortar Rogers stores are not supposed to deal with any of the corporate accounts but that if I find one who is willing to process my order _and_ they have phones in stock that I could call back in, cancel my order and run to that store to get a phone. 

 

And of course if I change my online order now for the 128, they will move me to the back of that line.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

omro
I Plan to Stick Around

@AMB_TO

 

Last year, I ran into the same issue that the people in the Apple Store could only deal with me if I purchased the phone outright from them, which I ended up doing. The Rogers person they were speaking to at the time put notes on my account. Then I called back the next day and spoke to a corporate rep and they put the credit on my account. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hey guys!

Whoever has a iPhone 6S and a 6S Plus will find a new feature!. I was exploring some stuff and I holding down the top left and bottom left corner on the screen. I pressed it a bit and moved it to the middle of the screen. All ur apps open will appear that way now! Nice little feature they didn't say was there

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

d-m-z
I Plan to Stick Around

@Meowmix wrote:
Hey guys!

Whoever has a iPhone 6S and a 6S Plus will find a new feature!. I was exploring some stuff and I holding down the top left and bottom left corner on the screen. I pressed it a bit and moved it to the middle of the screen. All ur apps open will appear that way now! Nice little feature they didn't say was there

 

Press anywhere along the left side of the screen to enter multitasking view.  

 

Overview of what you can do with 3D Touch:  http://www.apple.com/iphone-6s/3d-touch/

 

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

Unless a package specifies that an adult signature is required for delivery, the courier can leave the shipment by the door.  If a signature is required,  a courier will try agin.  If a phone number is included, the receiver will get a call, prior to delivery.  Usually, at least 2 attempts will be made.  Some will try three times.  

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

Rogers Authorized Dealer in Mississauga

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mixedbreed

As i said in page 1. Rogers authorized stores don't get the stock at the same day it gets shipped out. They might have their own warehouse where Rogers drops it off at and then the private company will ship it out to the stores later on. This isn't Rogers fault

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

charles1977
I Plan to Stick Around

so i went on the webchat and chatted with a rep today and asked if they knew when my phone would ship.  No surprise, the rep had no clue and could not give me any timeframe.  It has been sitting as "in progress" since last wednesday now.  this is no doubt the worst iphone launch by rogers ever.  I don't think i will ever reserve a phone with rogers ever again.  can't do anything about it now since they already took my $40 reservation fee.  

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello &@charles1977

Well you will get the $40 fee back anyways once it ships out but again no one knows. U should know that as this is a self serve system so no rep can see a residential reservation page.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

ThePunisher
I Plan to Stick Around
My wife just changed, her phone plan to a $70 corporate plan to be able to get the new iPhone. Through Rogers corporate, they placed an order for the phone for her, that will be delivered to our home. My question is how do I check the status of this order ? Thanks ?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

I still don't have the tracking number.  My 2 iPhone 6S Plus have changed to SHIPPED on October 1.  Should I call Rogers or di I still have to wait for the store to call me and/or wait for the tracking number from UPS?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

omro
I Plan to Stick Around

@ThePunisher

 

secure.rogersdirect.ca

 

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mixedbreed

Again please read my first post or my last post towards u. U will understand why.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

d-m-z
I Plan to Stick Around

Corporate - iPhone 6s Plus - Space Grey - 64GB - Position #1 - is now Order in Progress (Activation)

 

Assuming the first ones will be going out soon.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

All I wanted to know was how I can get the tracking number.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

EMenkis
I've Been Around

Small business- iPhone 6s Plus 64GB Gold (#4-#115) In Progress (Pre-fulfillment). It has been in progress for weeks now! So frustrated at this point. I reserved my iPhone 10 mins after the reservation system went live and still have not received it yet. I feel like this is no allocation of inventory to business/ corporate accounts, everything is going to consumers. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mixedbreed

You should have gotten a email with the tracking number but as i said it before, sometimes u won't get anything due to them shipping it out as quick as they can & forgot to update the system,. After that, u won\t see much.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

d-m-z
I Plan to Stick Around

@EMenkis wrote:

Small business- iPhone 6s Plus 64GB Gold (#4-#115) In Progress (Pre-fulfillment). It has been in progress for weeks now! So frustrated at this point. I reserved my iPhone 10 mins after the reservation system went live and still have not received it yet. I feel like this is no allocation of inventory to business/ corporate accounts, everything is going to consumers. 


Sounds like the corporate system.  "In Progress (Pre-fulfillment)" just means the order was approved and waiting for stock.  I'm position #1 for the same gold model, and mine shows the same status as you.  None have gone out yet.   I'm also position #1 on the space grey version (plus/64gb), and that status just recently changed.   I was position #1,2,3,4 on the 6s non-plus space grey 64gb.  And those shipped on launch friday.  So phones are being allocated and shipped.  Probably as they get them in.  The "plus" models are in short supply everywhere (even direct from Apple paying full retail).  I don't see how Rogers is going to get them before Apple retail does.