cancel
Showing results for 
Search instead for 
Did you mean: 

Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

danasensfan
I Plan to Stick Around

@d-m-z

I just spoke with apple, and was told i need to do the software update which would likely resolve the issue. I did turn on the automatically send diagnostics to apple. He did a diagnostics test and seems my phone is fine. SO it may be a software issue. Will see if this happens again.

I will do the software update and hope this doesnt happen again.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @D-M-z

I have 9.0.2 on mine & so i have not seen it at all. I always do the updates when they come out just incase this happen.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

omro
I Plan to Stick Around

Hi, has anyone with a reservation for a space grey 64gb 6S+, with a corporate account, received their phone? 

 

Are and corporate people still not seeing their reservation status on rogers direct?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nanalogue
I Plan to Stick Around
@omro
i still do not see the reservation status on rogersdirect, but you can search using your order number... my status hasn't moved for the past week and all and this waiting game is getting ridiculous...

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

AMB_TO
I Plan to Stick Around

No one have any advice for picking up an upgraded handset under a Rogers corporate plan at an Apple Store?  My reservation is for later this aft.  

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

d-m-z
I Plan to Stick Around

@omro wrote:

Hi, has anyone with a reservation for a space grey 64gb 6S+, with a corporate account, received their phone? 

 

Are and corporate people still not seeing their reservation status on rogers direct?


I'm position #1 for 64gb space grey 6s+.  Also position #1 for 64gb gold 6s+.  No movement.   (space grey 6s shipped Sept 25.)

The only way I can see the preorder is if I search for it.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nanalogue
I Plan to Stick Around
@AMB_TO just spoke to apple store but they say they cannot do corporate plan upgrades. i called both square one (mississauga) and eaton centre.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

AMB_TO
I Plan to Stick Around

Thanks.  I had spoken with them a week or so ago and they suggested that some business or corporate activations worked and some didn't but couldn't be sure unless the details were brought in to them and they attempted on site.  I'm pessimistic tbh but will go in a try and report back here re: the experience.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

how long will it take for me to get the tracking number from SHIPPED status?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mixedbreed

It should take a couple of minutes.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nanalogue
I Plan to Stick Around

i called around 50+ rogers stores today with no luck, and searched through best buy website and found barrie and brantford locations having the devices- but i called them and they do not have it 😞 

 

rogers stores kept telling me that they ARE getting daily shipments although in small amount.  why on earth does rogers not ship those ones to people who have reserved the device??????? what's the point of reserving the device when i can buy the device in the store if timing works out?

 

#63/93 for corporate (small business) hardware upgrade ... iphone 6+ rosegold 128G.. when will it move? my patience is running out.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

AMB_TO
I Plan to Stick Around

I'm with you there.

 

I went down to the Apple store and, while they could find me in the system and view the details of my corporate account, when they tried to get in to process my order it just said 'access denied'.  Very frustrating to have managed to score an online reservation, have the phone I wanted in my hands and not be able to walk out with it.  Well if I'd bought it unlocked I could have walked out with it but that's obviously not a satisfactory outcome either if you qualify for a hardware upgrade and are willing to extend your contract.

 

What's even more frustrating is that, since I placed my order for a 64 gig Plus, I decided that I want a 128 instead.  And of course if I change my order now, I'll end up at the back of the (non moving) queue and the reservation I made in mid Sept will be worthless. 

 

smh ... it's been like this for years (I remember going through exactly the same experience having to wait for months after the release of the iphone 5), seems like there is no point in complaining since Rogers doesn't listen or adapt.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nanalogue

I would highly suggest and recommend checking out a local Best Buy. Rogers stores do have some in stock but i don't aww a reason why the business reservations aren't being fulfilled. Again this upsets me as Rogers once again failed at this. While they don't guarantee that u will get it before anyone else, I'm sure they can fulfill the business ones as well.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nonoe
I Plan to Stick Around

What happens if you reserved an iphone but you cant wait so you went to rogers and got the phone. What happens to your reservation? does it automatically cancel?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nonoe

You need to cancel it your self. The reservation system is self serve. When in goes IN PROGRESS, you can not cancel it. You will have to wait until it ships out to get the $40 back and once the store calls u, let the store know u don't want it. That's all.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nanalogue
I Plan to Stick Around
@Meowmix
it does upset me quite a bit, what was the point of reserving when people who did not reserve the device get them first?

i called bestbuy for corp account upgrade, and they say sometimes they work and sometimes they do not work... i am sad 😞 will keep on calling many stores though.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

I have been checking by email since but no tracking number yet.  It's coming from UPS isn't it?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mixedbreed

Have you checked your junk folder as well? There have been cases where some customers did not receive a email with a tracking number and the store gave them a call days later.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

should I call the store?

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mixedbreed

You should!. See what they say

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

I juat called the Rogers store but my phones have not arrived yet.  I have to wait for them to call me back.