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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

omro
I Plan to Stick Around

@AMB_TO

 

Are you a business customer or a regular customer? I can say that there has been zero movement on the business side for that model, other than the odd person dropping off, probably in disgust.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

AMB_TO
I Plan to Stick Around

corporate/business ... unfortunately apparently ...

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

omro
I Plan to Stick Around

@AMB_TO

 

You can look back through the thread and see if you want to try going to the apple store. Some business customers did so successfully. I did it last year, but it was a truly painful experience for me, not Apple's fault. Rogers' all the way.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

landscaper
I've Been Around

Hello,

 

Getting - Silver 128gb 6s Plus

 

Reservation was initially #16 in the cue.

 

Then last Thursday eve it went to Escalated priority In Progress (pre-fufillment)

 

No changes since then.

 

Business account.

Any updates? I figured being #16 i'd be pretty much with the first bunch of deliveries.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

omro
I Plan to Stick Around

@landscaper

 

Sorry, it looks like once again Business Accounts were excluded from the first shipments to Rogers.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Monkeykong
I'm Here A Lot
For some reason i can no longer log into the business account they emailed me after my reservation and when i to forget password it just says username/email not found.. Is anyone else experiencing this? Its been working the last 2 weeks until now

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Debsudul
I've Been Here Awhile

Anyone know when Rogers will be getting more iPhone 6S Plus 128's? I'm 48 in reservation line and 'open'.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Debsudul

Unfortunately at this moment no one knows. Again it's up to Apple when and how many they send.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

still no change.  when will I get my phones

stuck at 48 and 51 since Sunday morning 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

wai_613
I Plan to Stick Around

I am at 192 😞

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Debsudul
I've Been Here Awhile
Unfortunately at this moment no one knows. Again it's up to Apple when and how many they send.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

wai_613
I Plan to Stick Around

 @stevehut

 

WiFi Calling is enabled, but Rogers still need to figure out how to get VoLTE working on these iPhones. The existing software conflicts with the Wifi calling feature so unfortunately every time we make a call, data speed drops to 3G

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

wai_613
I Plan to Stick Around
Anyone know if its possible to pick up the phone from Apple but doing it as a hardware upgrade from Rogers? On the phone reservation system, there is an option for me to choose a carrier, if I select Rogers, will the Apple staff be able to assist me with an hardware upgrade with Rogers?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Debsudul
I've Been Here Awhile
Yes

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

wai_613
I Plan to Stick Around
even with redeeming Rogers first rewards points?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Muffin1979
I've Been Here Awhile

I have two phones reserved.  iPhone 6s 16G Gold, and iPhone 6s 16G Rose Gold.  Was originally 7 out of 85 on the Gold and 2 out of 121 on the Rose gold.  I am now 1 out of 2 on the gold, and 2 out of 90 on the Rose Gold.  I am really confused as to how the reservation system works.  I called in to verify as I assumed being so close to the front of the line on both of the phones that I would have them by now at least.  They told me there are multiple ques and really my number means nothing.  They will ship when they have stock and when my turn comes up.  So what is the point of having a reservation number so you can monitor movement and try to estimate when it ships?  The gold one was ordered 9/13/2015 10:09:00 AM, and the rose gold was ordered 9/12/2015 11:19:31 AM.  I've seen through the thread people ordering after me and receiving already.  Very dissappointed in this system and the lack of information Rogers can provide on their system.  Understood you are at Apple's mercy as to when you get the devices but as a company you should be able to do better to answer questions about the que.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @wai_613


Yea that is possible to do it at the Apple store.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Debaudul

No need to repeat what I said two posts above 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Haziq
I Plan to Stick Around
I'm still not seeing any tracking info. I hope my phone comes in today though. I'm in Mississauga so wondering if it's being shipped from close by or far away.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Pisquem
I Plan to Stick Around
Has anyone been able to keep their 6gb plan and not upgrade to a share everything plan?? My initial Rogers rep reserved a i-phone 6s and keep my plan, after calling to another rep, says I have to change my plan to a share everything plan. If I have a verbal agreement with a Rogers rep can it get vetoed, even thou I have a text confirmation stating it clear as day? Frustrating!!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Pisquem

You have to speak to customer care or retentions in order to see if they can keep it but they will increase the price of the plan. I was able to keep mine and just pay $15 more a month