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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Haziq
I Plan to Stick Around

@juneid Yup, same 64gb silver.

 

I'm now 0 out of 8 -_-

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

just got to finalization status!! woooohoooooooo 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Haziq
I Plan to Stick Around

Now my reservation says "pending activations" -- what does that mean?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

omro
I Plan to Stick Around

@Haziq

 

At least you're seeing a change to your reservation!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Haziq
I Plan to Stick Around

@omro It says to call as they need more information.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Well after nearly 30 years of being a Rogers Buisness customer, I have had it with their promises and lies. I reserved as did all of you the day it opened. They said I can upgrade to the iPhone 6s Plus 128 Gold. I received notification that it was accepted and confirmation email. I called the next day as some of you suggested to confirm at that point I was told they had to check to see if my plan was ok. I went through about 15 minutes with the lady on the phone and yes she confirmed everything was fine and told me I was #1 in the cue. Several days later I called back to double check and I was again told it was on hold they had to check and again I was told everything was fine... days go by.. its released I called and they said it's in the processing stage... although I cannot access it through the reservation system. Today I called and they have cancelled the order because it does not qualify! Really.. well my two home business cellurar plans and my 5 regular business cellular plans do not qualify either for Rogers to have me as a customer.

 

Two pormises, lies... I  have had it... their customer support today said he understoon and felt bad but their was nothing they could do. That's it. Well I am finally switching.. I don't like lies and promises that are broken. their system accpeted it, two employees accepted it after verifying twice... enough is enough.

 

Thank you Rogers but it's time to move on.. are the other better... I will find out but at least my accounts will no longer be with you.

 

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@onelkhamro Shipping to home

 

You would receive an email with UPS tracking.

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

omro
I Plan to Stick Around

@Haziq

 

That's unfortunate! Hope they resolve this for you quickly!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

tfichman
I'm Here A Lot

I just got a shipping notification email! I'm hopeful that I get the phone by tomorrow *crossing fingers*

 

Here's my timeline, if it helps anyone (again, it's for 6S 64GB Rose Gold):

In progressIn progress9/24/2015 12:10:26 PM 
 In progressOrder In Progress (Activation)9/24/2015 12:37:12 PM 
Michael NeillOrder In Progress (Activation)In progress(Finalization)9/28/2015 1:50:44 PM 
Lisa Kissoon - ISGIn progress(Finalization)Shipped-Closed9/28/2015 2:30:20 PM

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

 

 

 

iPhone 6S
6S+ 128GB Silver
Position: 8
Status: OPEN
 
But 8th position... Let me know when you have any updates on your account.
Can't wait anymore, want my iPhone!! 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @tfichman

Very nice! Glad to see changes are happening!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Haziq

Pending activation means that the system is pending it for someone at the business solution to activate it or something is going on

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Aloha11
I Plan to Stick Around
@Haziq @juneid just got my shipping notification!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

all day long, no change, still at 48 and 51, open

 

iPhone 6S Plus Rose Gold 64GB for me and my GF

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

 

@StephenHoltzman

 

Thank you for reaching out to us.

Our new Share Everything Plans are a requirement when upgrading with a new 2 year Flex Tab agreement.

I would like to help turn this around for you.

I am going to reach out to you via PM from CommunityHelps.

 

Regards,

RogersAliciaG

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @kh29

Im good my friend. How are u?. You would need to contact Rogers and have them send the phone back into repair for them to change the screen. Go into any Rogers store and do it. It normally take 1-2 weeks. They might be able to give u a loner phone but it won't be the same.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Haziq
I Plan to Stick Around

@Meowmix 

I called in and they said it was pending because of the remaining device balance I owed -- however, I wanted to pay this off earlier and asked if I could do so. They said no, it'll be on your bill so pay it then.

 

So... basically my phone got delayed because of mixed messaging -- but now the device is In Progress (Finalization) so let's see.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Haziq

That's normal as they will do that if u have a owning balance in the account. As it went into that status it should ship out soon!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Haziq
I Plan to Stick Around

@Meowmix I just got a shipping confirmation.

 

Yay.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

Looks like no change at all for today.  Still at 48 and 51, open

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

omro
I Plan to Stick Around

Nope, nor for me. 6S plus 64GB in Space Grey. Started the day at 123 prefulfillment and ended the day the same.

 

*sigh*