Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color & much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers! Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.
Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or sometime before Friday!!! The prices are the same as last year from what Apple said!.
Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.
IOS 9 will be available Sept 16th on your current Apple device!
Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.
Anyone know why the reservation spot number is jumping up and down for business account? I saw 0 out of 130 this morning, now it is 0 out of 52. (both Order In Progress (Activation)) And I was in this status since the 23rd.
Sorry if this was asked before.
Well, I went the 'Rogers Plus' which is my store. When I was arrived, I asked and show my driver license, they went to their office, then, said "We only got 3 iPhone 6s, I did not hear and received any iPhone 6s plus".
Therefore, I confirm Rogers lied to me, it mean Rogers gives customer big frustration. I think WHY they changed my reservation status 'Shipped', even though they did not actually ship the phone.
Does anyone know how to complain to Rogers? I do not understand why they did this.
Got my phone 🙂
Took a while as the system was slow, and originally she brought out the wrong iPhone (How this can happen when its RESERVED, I have no idea), but the store surprisingly had nearly no one in it.
Sooo glad the wait is over!
Hope all those who are still waiting will be able to get theirs within a week.
im still waiting for ups to bring me my phone.
they deliver until 7 so fingers crossed.
according to the tracker it is on the truck here in ottawa.....
i saw truck drive by my place, i was like noooooo come back LOLS
Its on the truck so should be today, if not, then monday.
My Business Reservation Spot was #29 out of 550 and then it had changed to "Escalated/Priority" for past two days but there is no change in the status, still 'Open'.
Q 1: How to find the actual status of the Order ?
Q 2: What is the meaning of Reservation Spot: "Escalated/Priority" ?
But my co-worker placed the order 1.5 days after me and his status is "Order In-Progress (Activation)". Note: both orders are for 6S 64GB Space Grey.
Q 3: How the Rogers reservation system works ?
Any Rogers rep can you please answer above questions......
Thanks for your Answers
Die hard fan of
@Haziq We wouldn't have access to see when your device will ship. Apologies for the inconvenience.
@Xon Sorry to hear about the poor experience. The formal way to submit a complaint is via our Share a Concern Page linked here. I will reach out to you via @CommunityHelps to see if we can gather anymore information.
tagging you guys because i know you were waiting.
just out of curiousity, i called the rogers store i had wanted my reservation (128gb rose gold 6s+) to ship to and asked if it was there yet. they asked me my name and said that it was there if i wanted to come in. really confused, since i'm still "open" at #75.
anyways, i got there and it turns out it was someone else's 64gb space grey with the same first name. i was frustrated, but at this point i don't even want to take a gamble on waiting on the 6s+ reservation queue to start moving. i talked to the girl and for whatever reason it seems like not a single rogers store in the metro area (edmonton) has received a 6s+ in rose gold or gold, and she had no info past that.
so, i gave up and i just picked up a gold 64gb 6s in the mean time. if, down the road when rogers untangles their mess, i want my original phone, i'll just give this phone to someone else on my account and get it. for now, the relief of not having to keep checking reservation progress and go through the whole waiting game makes it worth it.
just wanted to update you because however rogers is handling their 6s+ is really confusing, and if there are none in all of edmonton then i don't really want to keep messing around with this. safe to say next upgrade i'll just order through apple.
best of luck! take care, guys.
LOL! SOON! @Manarclarke
Me it says, by end of day! LOL
Where did you get a specified time/ I called ups and asked for a time she said she couldnt give an exact time.
I have to go train in half an hour so i m just gonna make sure my sister is home to wait for the delivery! lol ugh...
@Meowmix thanks lool! i hope so too.