Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color & much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers! Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.
Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or sometime before Friday!!! The prices are the same as last year from what Apple said!.
Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.
IOS 9 will be available Sept 16th on your current Apple device!
Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.
no long distance to US and 3 gb less data for $70 is a rip. Plain and simple. These days, data is the most important feature of a phone.
Only restriction I've run in to is no phone yet but then again many non business didn't get a phon either.
I've heard many stories of non business getting forced off their plan on upgrades too. Glad I don't have to deal with that.
Enjoy your phone though.
So Rogers once again lets me down, though at this point being "let down" is probably the wrong phrase as it's what Rogers does best.
I pre-ordered an iPhone 6s on the online Rogers Shop, but later realized it wasn't tied to the reservation system. I hadn't gotten a single update about my Shop order, and there is NO way to look at my shop orders through my account - I can't think of any other online store that doesn't let you see what you ordered after you've ordered it.
So armed with this information (or lack there of), I went into the reservation system and pre-ordered an iPhone 6s on there as a backup - I've have a 3-year old phone and was dying for something new as my current phone was literally dying.
Perfect - I got a notification from the reservation system and then another when it was shipped to my local store, great! I went to the store today to pick it up, only to learn that they couldn't process it for me because the shop order had gone through.. huh? Yeah, that's right. Absolutely zero communication from the shop order, but apparently it had been shipped? Or is hasn't, I don't know. I have no idea what is going on with my iPhone 6s shop order, and have no way of accessing anything about it. I tried talking to customer service about it but they also can't see the exact status of it.
How are these two systems not tied together? How is the system this convoluted that I can show up at a store to pick up my phone, but then not be able to actually leave with it even though the shop order hadn't been shipped. You think there would be a notification of conflict at the time of ordering or reserving, or an email update on the status of my shop order, I mean, SOMETHING. Again, the shop website doesn't even have a page that lists your orders - what exactly is going on?
Just went to my local rogers store and they got none of the 6s+ phones in any colour. The lady also said it was the first time rogere fulfilled all its pre-orders on launch date... I asked where she got her info from lol... cause this seems completley flase. Oh well... I guess I will keep waiting!
I can't believe I was first in my reservation lineup and didn't receive a phone, shipping notification- nothing today. Status is still OPEN. I was told by Rogers reps twice that if I was 1st in line I would have no problem getting my phone today so I drove 1.5 hours to Orillia to pick it up and nothing
Good afternoon @David2Crazy
Welcome to the Community Forums and Thank you for your post!
I understand you are feeling this way regarding the situation that took place with your device reservation.
I’d like to help you in regards this matter.
However, adressing the issue you’ve described involves accessing your account.
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