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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

SummerlyGenie
I Plan to Stick Around

@anishagupta

I agree, Rogers' communication is poor.

I have no idea why those two reps even said "You should get it by launch day." when they can't make any promises when it comes to reservations/pre-orders. I have contacted couple of reps, but they never said such a thing although one of my device was in progress. They simply told me to try contact on the next day.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I Plan to Stick Around
That sucks meowmix. Hopefully you can get your phone right at 10. The Rogers servers will be slammed starting in 90 min lol

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

theGrok
I Plan to Stick Around

Business customer which was #4 in line for a 64GB Silver 6S+. Sill sitting In-Progress (Pre-Fulfillment) which looks like the consumer equivalent of OPEN.

 

Good news though, in terms of my poistion in the queue, I am no longer #4. I have been Escalated/Prioirity since Wednesday. Which I now know means that they are ensureing that business customers wait the longest. So for not Rogers Business clients. Rogers is escalting & prioritizing the situation to make sure no one waits longer than you!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nasa25x

Oh i know lol. Hopefully they show up, turn them on and ready to go

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mixedbreed
I Plan to Stick Around

Still 54 and 57, open

 

how long do I have to wait?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Crazycamaro
I'm Here A Lot
What's the difference between Rogers preorder and reserve? I don't understand. When I go to Rogers site and click on preorder it takes me to reservation.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mixedbreed

Next batch from Apple should be tonight or tomorrow so we are looking at mid next week.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

thomaspage
I Plan to Stick Around
No luck for me @Meowmix I'll just have to wait for my reservation to come in. Not a single cell phone place in the mall got a Plus, not even other carriers

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @thomaspage

Ahh that's no good. This shows its not Rogers only going through this. It's everyone.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Crazycamaro

Pre orders mean they are shipped to ur home BUT don't have a status to see a number or anything. Plus it's a hardware upgrade.

Reservations mean u reserve the device and it's not guaranteed to be at launch and will be shipped to the store u pick. It shows u a status and u have a number in line

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

cburke2
I Plan to Stick Around

A quick update from my end.  Seeing here that pre order people were getting shipping notices (email and text) yesterday, I waited hoping mine was on the way too.  Nothing last night though, and still nothing this morning.  Got online at 7 with the online chat support folks, who incidentally were way more helpful than any phone person I've encountered, and they told me it had shipped and passed along the tracking number.  It's due to arrive today (6s+ 64Gb Space Grey).

 

So, though I still think Rogers has some work to do on the communication front, I have to give them credit too for 'getting it done'.

 

Hopefully everyone here has resolution today too.  Good luck all.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Crazycamaro
I'm Here A Lot
Thanks @Meowmix. Reservation is also for upgrades too no? How do they charge u for preorder? On ur next bill like reservation?
I have a 6S+ 128gb grey reserved on the 12th. Position 69 open. Haven't moved up in the past few days. I was thinking maybe I should also do a preorder. But when I click on the link it ultimately asks to click on reserve.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

canamera
I'm a Reliable Contributor
Seriously folks, I know you're all excited about getting the iPhone, but don't waste your time going to stores looking for one! The chances of you actually getting one like that is slim to none and you're just wasting your time. Wait for your reservation it'll be the fastest way still

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

benamin
I Plan to Stick Around

I changed to SHIPPED last night, Yay! hopefully it's not on a slow boat (to the Prairies). I can't find out when it will get to the Roger's store of my choice but apparently they will call me when it arrives.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Wakorux
I Plan to Stick Around

Hey @Meowmix! Hope you are okay out there! Just have a quick question, when my store opens at 10:00AM, should I wait for them to call me or call them to see if it is delivered yet?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Wakorux

Call them and verify and see!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @benamin

They will call u once they see it and mark it off. Call and see!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

charlo1108
I Plan to Stick Around
@Meowmix

I have a corporate account but I didn't even reserve it through business. That's what makes it more annoying. Usually I have plan a and B and reserve through Corp and res but this time I only reserve through residential because the stupid business reserve kept saying Error when I tried to confirm the reservation. If I had only done it through business I would've expected the non movement but the fact that I didn't get any movement on the residential side with #s less then 10 is absolutely ridiculous.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Crazycamaro

Yes the reservations are for upgrades, new activations and outright purchases. They charge it on ur next month's invoice

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

SummerlyGenie
I Plan to Stick Around
went to square one.
They basically have no stock for plus but they have alot of 6s.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @charlo1108


Honestly it seems like the system u for business and corporate customers aren't as high as it should be.. They need to make sure those get full filled at the same time. Same thing I said so many times.