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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

lanH
I Plan to Stick Around

It says that because I changed my plan.. but I've had no updates on the pre-order itself. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @IanH

If ur pre order is already in the stages of being shipped, they can't cancel it and unfortunately nothing can happen unless u reject the device and wait a couple of days.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mikeo007
I Plan to Stick Around
@lanH yup, regardless of all the factors that Rogers had no control over, they did an extremely poor job managing the factors that they were able to control. Communication is key. It's why at least the reservation people are more content, since they have some sort of status showing, even if it's been the same status for a while.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

lanH
I Plan to Stick Around
The problem is I have no idea what the status of the pre-order is. I haven't had a email in over a week.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mikeo007
I Plan to Stick Around

@lanH Well at least we all have company. Nobody with a pre-order has received any contact from Rogers and no info unless they called for themselves, and even then the info is questionable. And it isn't just Rogers either, Bell and Telus pre-order customers have not received any info either from what I can tell on other forums. All 3 big Canadian carriers have handled this terribly.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

wassefr
I've Been Here Awhile

Hi Meowmix, thank you for answering all the questions (and I understand you are not a Rogers employee...)

 

I have a pre-order and also received an email one week ago confirmin that the order is being processed and nothing since. I tried calling rogers but I get the run around. 

 

As far as you know, is there any way to check on the order status or shipping estimate ?

 

Thanks Smiley Happy

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mikeo007

Agreed. All three major carriers are handling this poorly and not as what it should be. I wonder if they will ever learn lol. Atleast we have eachother here to communicate and figure things out!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @wessefr

Have you tried going into the UPS site, inputting your number postal code and such to see if anything will show up? That is one way. Another way is contacting @CommunityHelps and see what they can tell! They might not be able to see much but we shall see.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Dimundz88
I Plan to Stick Around

My reservation for 6s 128gb Rose is still 'OPEN' in #19 position. 

 

I have also reserved the phone at Apple for pick up tomorrow at 8pm. 

 

Still on the fence if I should just keep my unlocked grey 6 128gb that still has 1 year Apple Care left ....

 

Or do I sell it on kijiji for $800 or so, and upgrade to 6s on flex tab? My bill will be $20 more a month, but I'll also have $300 in my pocket from selling old phone and getting new phone at subsidized costs/upgrade rewards credit/retention upgrade credit...

 

First World Problems!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mikeo007
I Plan to Stick Around

@wassefr In addition to @Meowmix UPS suggestion, the other thing you can check is your device balance on the My Rogers page. If you get a message saying that you upgraded recently within the past 30 days, it means that your pre-order has been processed and is likely waiting to ship. There is no way to be sure of the status though, even Rogers reps aren't able to provide reliable information.

 

Also of note, all 3 major carriers reps are now repeating the same message: "All pre-orders will be shipped out beginning on launch day (Sept. 25)". So we probably won't see any new information until tomorrow.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Marcus23
I've Been Around

I reserved last week and was 22 in line for 6s Plus Grey and already confirmed the phone has arrived at the Rogers location I chose with my name on it. I will be going in on Friday to pay for it and take it home 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Haziq
I Plan to Stick Around

I just spoke to someone on live chat for business/corporate.

 

I was told that the iPhones will start shipping tomorrow - so that's good news!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

danasensfan
I Plan to Stick Around

i get this message on my account so i guess its a good thing?

 

Sorry, you are currently not eligible for an upgrade and your device balance is not available as you have activated or upgraded to a new device within the last 30 days.

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mikeo007
I Plan to Stick Around

@danasensfan Pre-order folks have been seeing that message start to appear over the past couple days. We're fairly certain it means that the new phone has been added to your account and is just basically waiting to be shipped out. Unfortunately it looks like they won't ship until tomorrow judging by the now canned response from all reps.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

danasensfan
I Plan to Stick Around

@mikeo007

thanks for that...

fine -- if it ships tomorrow ill take that

I have a friend who knows someone who works at rogers and JUST told me i will be waiting a couple weeks for my phone

I was under a different impression and had i known that i would have tried to get a loaner phone under the stolen phone program thing lol

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

cburke2
I Plan to Stick Around

@mikeo007 wrote:

@lanH Well at least we all have company. Nobody with a pre-order has received any contact from Rogers and no info unless they called for themselves, and even then the info is questionable. And it isn't just Rogers either, Bell and Telus pre-order customers have not received any info either from what I can tell on other forums. All 3 big Canadian carriers have handled this terribly.


__________

 

...which is why Apple's installment plan can't come fast enough to this country (among many other things).  We are poorly served across the board because none of them strives to do any better than the others.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mblanke
I Plan to Stick Around

@CommunityHelps @RogersMaude  I know Meowmix kinda answered this but I was hoping to get insight from a Rogers worker. What does this mean??  Corp account  64GB Grey 6s

 

iphone.png

I kinda feel like i'm in the bermuda triangle of iphone deliveries. I'm going to assume if I were to get one tomorrow it would only indicate shipped ... tomorrow. That right?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

canadian15
I've Been Around

I switched from Telus to Rogers the day of the Preorder and the guy on the phone said he made a preorder for me and i was number 154. I call last night and they tell me my preorder is in limbo and cant be processed because im a new customer and i was signed up for a bring your own device plan. So now he tells me that the only chance I have is to go into the store and hope I can get the phone tomorrow morning. Problem is if I dont then im kind of screwed because my phone stopped working and I no longer even have a preorder so this could take forever. Just hoping the Whitby stores get decent stock.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Dsburfitt
I Plan to Stick Around

#6 on the Reservation list for 128gb 6S+ Silver, still OPEN Status... Are other silvers in other configurations catching traction?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast

lol the rogers store just called telling me my phones are in.  I told the girl that I spoke with her coworker like two hours ago about the same thing lol.  Least they are actually calling people. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast

if anyone with open status and a high queue number wants a 64gb rose gold 6s tomorrow, PM me.  I have an extra one at a burlington rogers store.