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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mblanke
I Plan to Stick Around
@Meowmix
Sorry hopefully the last question: Its a small chance that I see Finalized & Shipped only tomorrow and that the phone shipped today, correct?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

theGrok
I Plan to Stick Around

Has anyone from business had a Silver 64GB 6S+ ship or change position in the queue? I was #4 but I am still in progress(pre-fulfillment) and my position in the queue has been at escelated/prioirty since yesterday. I want to know if there is a problem with my order as I have conflicting reposrts as to what this status meens. Thanks.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

cburke2
I Plan to Stick Around

@Haziq wrote:

"I get the frustration from people here about their pre-orders and reservations, but I also understand that as a business, it's generally not easy to fulfill orders for a device as popular as the iPhone. A lot of things can break, a lot of miscommunication can occur from employees -- which is often times out of their control."

 

__________________________

 

A lot of things are not under their control, you are right.  But they way they communicate, from building the sales messaging through the fulfillment period and onto support, most definitely is.  The companies that provide exceptional customer experiences understand this.  Though Rogers has made great strides in recent years, they are not one of those companies yet.


 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mblanke

That could be a possibility. Finalization / Shipped will happen with a couple of hours of eachother most of the b times.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mblanke
I Plan to Stick Around
@theGrok I moved yesterday I'm now in "Order in Progress" Activation # in reservation 0 of 87 For myself I went from pre-fulfillment to verification to current status within 4hrs. no news on shipping though i'm waiting for the 6s not 6s+

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

thomaspage
I Plan to Stick Around

This is my first time getting it through Rogers since I have lots of points I want to use, so to anyone with experience with this system: Do we think ill be getting the device tomorrow morning if it went in progress yesterday, or am I looking at more like Saturday? 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

stevehut
I Plan to Stick Around

No change at all for me. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @thomaspage

From the looks of it, it seems like Rogers is trying to ship out as many as they can. Do remember UPS is limited on how many units a truck can take and how many trucks can pick up. So i would say most likely tonight but if not, tomorrow for Saturday delivery to the store

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

canamera
I'm a Reliable Contributor
Bravo @Haziq!!!! Very well said!!!!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

danasensfan
I Plan to Stick Around

@Meowmix how?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @danasensfan

If you pre order with AppleApple, Best Buy, T-booth, Wireless wave you can ask them to upgrade ur account with the device. It doesn't cost any difference

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast
Anyone get a call letting them know that their phone is in? They've had my phones since Tuesday. Do they even know they have them lol. Great customer service.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nasa25x

Mine called Tuesday around 7pm. They told me its in and the store opens at 8am est. I also asked about cases as well lol.

Call your store and ask them to make sure. Sometimes they leave it in the back and never check it.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast

I'm gonna call.....next year I'm picking a store that doesn't employ slackers lol...

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast

also my store opens at 10am.  You'd figure most would open at 8 to accomodate the iPhone upgrades

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nasa25x

Lol that's true. I agree you would think that. All best buys open at 8am. Same with the Apple stores. You would think. I'm gonna call again later tonight and see about the timing tomorrow to make sure. Even though I'll be waiting outside the store around 4-5am Lmao

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast

yeah I just called.  The guy confirmed that they have them lol.  He said if I get there at 940 and their system is up they can do the upgrade.  Otherwise I'll have to wait until 10 lol

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nasa25x

Their system should be up around 8-9 lol. It seems like they rather wait until 10am though. It's okay atleast it's there right 😛

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

lanH
I Plan to Stick Around

Okay.. I think I might have a problem.  I have a reservation and a pre-order (didn't trust what I was being told so I didn't want to cancel either).  The reservation is at "In Progress" and I've had NO updates on the pre-order (and nothing charged to my account or credit card).  If the reservation turns up at the store tomorrow will I have problem - as the pre-order will also be againt my account (eligible for hardware upgrade).  Do I need to cancel the pre-order?  With so little information I still don't know which (if either) is going to arrive first. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast

Ian if the pre-order is completed and shipped before you pick up the reserved device you'll have a problem as the hardware upgrade will be done on the pre-order and the system won't allow another one.  If the reservedphone shows up at the store tomorrow might be worth it to go and try to do the upgrade.  If it rejects then you know the pre-order has been processed and will soon be shipped\delivered hopefully. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mikeo007
I Plan to Stick Around

@lanH Go to your My Rogers profile online. Under manager my device, click "Check Device Balance". If you get the following message, you will not be able to activate your reserved device, as it means that the pre-ordered device has already been added to your account as your upgrade:

 

"Sorry, you are currently not eligible for an upgrade and your device balance is not available as you have activated or upgraded to a new device within the last 30 days."