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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Lizzybear
I Plan to Stick Around
I keep seeing people mention Rogers Reward Points but I'm not sure what these are and how one gets them? Can anyone clarify?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Lizzybear

Unfortunately the Rogers First Rewards points will be discontinued in December so u really won't get anything. It was a rewards points system based on how much ur bill was and was giving u points.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @aosjn

You miss understood. With the reservation if you are doing a upgrade on ur account, the upgrade fee Aka flextab and the device price on a 2year term will be billed on ur next month's invoice. The mod is saying if u do a new activation or outright purchase

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @canamera

That is correct! 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Lizzybear
I Plan to Stick Around
@Meowmix Thanks I was just clearing out old emails and I came across one telling me my points balance from a while ago, but when I tried to look it up on myRogers it said I wasn't eligible so I was just confused.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Lizzybear

Did you apply for the Rogers Rewards points? If so how many did it say In the email? If the website shows u are not eligible then it might be if u have another account showing that or urs is not active.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Lizzybear
I Plan to Stick Around
@Meowmix I don't know if I applied or not. I know I get contacted from time to time to see if I was various offerings like most recently Roam like Home...and if it's free I usually give it a chance.
I'm not upset about it I just figured if I had points and have been spending money on two lines that maybe I should be able to get something...and this forum has been a great resource to me in recent days!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Lizzybear

If you call in and they also say u aren't eligible or don't have it, then u haven't applied for it. Rogers is taking it down anyways so it's not a big loss. The forums on here are always great to find out new information and get help! 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello @Lizzybear,

 

I just wanted to provide you with further information in regards to the Rogers First Rewards program.

 

I remember you posted that you were getting a discount from your employer and this was categorizing your account as "Business". Business accounts are unfortunately not entitled to benefit from the Rogers First Reward program. Taking this into consideration, your account would therefore not be eligible.

 

If you previously had a regular account, it would justify the old email giving you your points balance.

 

Hope this helps!

 

RogersMaude

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Lizzybear
I Plan to Stick Around
@Meowmix yes it sure is a useful tool I'm glad I've found!

@RogersMaude Yeah I was thinking that may have had something to do with it since I just recently had my account switched to the Business status it now has once I found out that Rogers had that discount with my work which by the way I'm happy to have!

Thanks again for the information and clarification!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Lizzybear

Glad you came on board and u are on our forums! 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Themanisdan
I've Been Here Awhile

@RogersMaude wrote:

Good day @lxhunter,

 

I understand the confusion pertaining to the Reservation System.

We're trying our best to help you get a better understanding!

 

At this time, the iPhone 6S 128GB in grey is not available in the Reservation System, we are sorry about that.

However, you can certainly pre-order it!  Smiley Wink

 

RogersMaude

 

 



While you try your best to help us understand your system, which is getting worse every year, I've started to move my accounts to your competition who somehow figured out how to get this to work without a training.

 

I regret giving Rogers so much money over the years and not making my move sooner. I feel like I enabled this incompetence by keeping revenues flowing and no one appears to have been held accountable for really horrible client treatment.

 

Anywho, I wish good luck to those who are staying.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I Plan to Stick Around
My reservation fee under the old system just showed up on my cc. It was $40 plus tax = $45.20.

Does anyone know when this will be credited? Typically it's when the device ships to the store but I guess it could also be when I actually pick it up.....

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hi @nasa25x

 

Yup, the reservation fee is credited to your account once the device is shipped out to the store.

 

@RogersPrasana

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Philpaint
I Plan to Stick Around
The fee also showed up today on my cc
45,99$

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nasa25x

The reservation fee of $40+ tax will be credited to your account or CC once the device has been shipped out or you have cancelled your reservation 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Philpaint

My Rogers account shows the same 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

ello @Themanisdan

Honestly I agree with you but again this is the first year anything like this has happened. I do want a huge explanation on why there is 3 ways of pre ordering / reserving as its confusing everyone

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hey guys!

So I was reading on 9to5mac and iphonecanada that the iPhone 6S plus might have a shortage due to the display panels not being manufactured in time. Some with inside source say that they have made enough but not enough for the demand. It's a good thing but bad thing as stores will most likely be sold out first weekend of launch

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

jrfox87
I Plan to Stick Around

@Meowmix

 

That would explain why the 6S can still be ordered from Apple and be delivered around launch day, but the 6S Plus has slipped to 3-4 weeks shipping. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @jrfox87

That is correct. I contacted my Apple rep as well and he said the same. It seems they have a issue manufacturering the screens for the 6s+.