cancel
Showing results for 
Search instead for 
Did you mean: 

Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

lxhunter
I Plan to Stick Around

@nickjj 

 

You did not need a credit card throught the MyRogers reservation where 6s+ is available but only 1 model of 6s

The "Old" rogers reservation system - another URL - requires all contact info to be reentered and a credit card to be charged if you want to reserve the other models of 6s

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nickjj
I Plan to Stick Around

@lxhunter 100% Agree. Rogers should be treated as a pipe like you suggested that is about it. It appears that is exactly what Rogers is trying to do by making the hardware launches so terrible an experience that you have no recourse but to find another path of least resistance. It definately makes it better from Rogers position because they make all their money on the cellular plans ( which is another story unto itself) and not the hardware. If anything the hardware is a necessary evil to them that they have to sell in order for a customer to use their infrastructure and services. Actually the hardware has always been a way in the past to get you into a newer cellular plan for them to make more money.....  It's not that way so much recently because they are enticing you to change your plan with "Free" services now like Spotify, Shomi and Next Issue. Briliant marketing strategy.....

 

Just wish they were upfront and honest about what they are doing, I'd have more respect for the company. Well maybe this would happen in a utopian world....

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Lizzybear


You are #80 so that means u are #80 overall for that model and device. Canada-Wide

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Lizzybear
I Plan to Stick Around

@Meowmix Thanks for the clarification! So I hope that means I'm not waiting too long befor it ships after launch!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nickjj
I Plan to Stick Around

@Meowmix Your reservation shows up under myRogers because you reserved a phone on the short list that was available. I did mistakenly reserve a 6S+ phone and canceled it on one of my accounts and it does appear listed under my Rogers reservation system. Did not require a credit card un the myRogers reservation system like you. Just a little curious how they will handle the old reservation system that did need the credit card.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nickjj
I Plan to Stick Around

@Philpaint This is exactly what i was curious about. Thanks for confirming.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nickjj

Honestly I don't know. This has been the first reservation that has been like this. I knew about pre orders but another reservation page is news to me as I didn't know about it until yesterday. Hopefully they ship all of them out at once!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I Plan to Stick Around
I was #14 for the 64 rose gold 6s when I ordered through the old reservation system yesterday. No idea where I am now lol

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

canamera
I'm a Reliable Contributor
I'm just throwing in my two cents here...

Lots of people complaining about how bad Rogers' reservation system has been, especially how they don't have all models available to reserve...but do any of us really know if it isn't Apple telling them which models to make available?

I'm sure there is a reason for it, as I'm also sure it isn't someone sitting behind a computer purposely trying to screw everyone up over at Rogers head office.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nickjj
I Plan to Stick Around

@canamera The way i look at it this is it's simply a reservation system. Apple is selling all these phones as of September 25th and all I wanted to do was to reserve one to pick up close to launch day like I did in the past. I don't expect Rogers to have inventory in hand right now but my understanding of a resrvation is that I will have one set aside for me at the store when they are avaiable.

 

In any event why could I pre order the phone I want and not be able to reserve it. There is a big finacial difference between the two with Rogers benifitig from the pre order by charging you upfront for the phone.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

lxhunter
I Plan to Stick Around
@canamera
Nothing to do with Apple.
All about the money for Rogers.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

brodger
I Plan to Stick Around

Honestly this pre order has been very confusing for me. So much so I cancelled my order.  I find the consistancy of info given is horrible. I got 3 different answers from Rogers yesterday. Some very helpful and proffessional and some quite rude and not helpful at all. Why is there such a difference when using the "Chat" function from calling or usiing the facebook messanger ?  I found the rogers folks on Messanger to be very helpful and proffesional its just hard to get answers as they are so busy. The person I had on the rogers Chat was very unproffessional and extremely frustrating. He gave me total oposite info than the Facebook group. And then when I called they said they could not verify anything done via the internet. So I got worried and cancelled my order.. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nintenchris123
I Plan to Stick Around

Rogers better start planning for next years iPhone launch right now.

Ive never seen a product launch like this before, with mixed messaging and 2 different methods of placing an order.

When a new product comes out NORMALY you pre-order and pick it up. Why would anyone try to make that confusing by having pre-orders and resivations.

Another thing, staff need to be trained better ahead of launch so that they know how to answer questions.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

brodger
I Plan to Stick Around

After yesterdays issues I decided to call directly. Found a different # in myrogers to contact them. Much different result. Order was made , kept my plan and it was all done is 10 mins. Service was amazing. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @brodger

I hope so as this has gone a bit far with every year something happens. I wonder why this keeps happening.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nintenchris123

LOL i sure hope they are. Little notes should be taken down & know what to do

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

I saw a couple posts back about a "new" reservation system?  Where is the link to this one?  All i see is the "old" one where it doesn't list all the models, and the Pre-Order system through the MyRogers device upgrade pages.

 

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mikeo007
I Plan to Stick Around

Can anyone explain what the difference is between the pre-order and the reservation?

ive used the reservation system before where I had to pick up my phone from a Rogers store.

This time I used the preorder option that showed up under the "upgrade my device" section. I switched to one of the share everything plans and pre-ordered and got a confirmation email, but have no clue what happens next. Don't have any sort of order status or anything that I can check.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@mikeo007
Pre-order essentially has you the phone delivered to your home.
Already active (just have to activate the sim card), its full commitment. Reservation let's you decide what you want to do with the phone once you get it shipped to the store, and after certain amount of days it can be sold to another customer if not picked up in time.
With pre-order it's sent to you, and you are on 2yr commitment once it's shipped.
just like how you would do a hardware upgrade over the phone or online.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Mike007

That is another version of pre ordering. Is basically a upgrade and when the phone gets released or shipped, it will ship to ur home. You won't see any status or information Until u get the email that it shipped.


Reservations as u know shows u all this information and u can have it shipped to ur and do it as a new activations, upgrade or outrigh purchase

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I Plan to Stick Around
Preorder is billed to your account immediately and shipped to your house on or after sept 25th. You'd have gotten a sales order number if you preordered. A reservation goes to the store of your choice and when you pick up the phone then your account is billed. With a preorder you're basically paying for the phone 2 weeks + in advance. Plus I don't think you can use Rogers rewards points with a preorder but you can in store with a reservation when you pick up the phone