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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello again @Lizzybear,

 

Can you try to submit a reservation for the device of your choice?

 

You can access the Reservation System at www.rogers.com/reserve/

 

All variations of the iPhone 6s and 6s Plus will eventually be available for reservation.

But I believe the iPhone 6s, including the one you are currently interested in, are.

 

If you are unable to submit the reservation request we might have to wait until the pre-order is cancelled first.

 

Keep the Community updated! Smiley Wink

 

RogersMaude

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Good day @nickjj,

 

Thank you for your post.

 

We appreciate your feedback and we will bring it to the attention of the appropriate party for review.

I understand your concerns and we are sorry you are feeling this way.

 

All variations of the iPhone 6s and 6s Plus will eventually be available for reservation however the below models will be available for pre-order first:

    • iPhone 6s 16GB Gray, Silver, Gold
    • iPhone 6s 64GB all colours
    • iPhone 6s 128GB all colours
    • iPhone 6s Plus 64GB Gray and Silver

We apologize for the inconveniences.

Regards,

 

RogersMaude

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

accettura1
I'm Here A Lot
How are we supposed to use our Rogers first reward points when you pre order??

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

lxhunter
I Plan to Stick Around

Wow that was easy.

Just reserved throught Apple

6s 128 grey

To pickup Friday 25th at Eaton Centre.

Sorry I wasted my time with Rogers reservation/preorder

And wasted time whining here.

Now just have to figure out the plans with Rogers if I bring my own device.

 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Geoffbernier
I Plan to Stick Around
I second this, I wasn't given the option

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

chiufam
I Plan to Stick Around

@RogersMaude Hi RogersMaude,

 

Just wondering if you could explain how the pre-order procedure works out. So I received an order number via email and was told I would receive another confirmation email within 24hours. However, on Twitter, I read that other people who also pre-ordered were expecting a callback from Rogers about their confirmation.

 

Q1: So should I be expecting a preorder callback as well?

Q2: I received 2 additional emails about "How Do I Change/Upgrade MY Sim Card" and "What is Rogers Device Protection." Does this mean my preorder went through since I got these emails?

Q3: Regarding AppleCare+, one of the Rogers emails had contradicting instructions that I hope you can clarify. One part says I have to buy the AppleCare+ on the date of purchase, but another part of the email says I can get the AppleCare+ within 60days. So which is it?

"If you are buying your iPad or iPhone online, please call us at 1 888 ROGERS 1 (764-3771) the same day of purchase to request AppleCare+ for your device. AppleCare+ will not be available after the date of purchase."

"You can get by visiting an Apple Retail Store or by calling 1-800-263-3394 within 60 days of your iPhone or iPad purchase."

 

 

Really appreciate your time and help here.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Lizzybear
I Plan to Stick Around
@RogersMaude
I tried the link you posted and as before I can only select the 16gb rose gold 6s or all of the 6s Plus lineup which is why I ended up phoning earlier after the attempted preorder. The last rep told me I can't reserve till my cancellation is complete and said she'd call back in an hour and that hasn't happened either....

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nickjj
I Plan to Stick Around

@RogersMaude Why will the 6S phones EVENTUALLY be available on the Rogers reservation system when Apple and all the other carriers are offering them along with the 6S+? Is there a technical reason why or is what I said exactly true.

 

I have been in touch before with the Rogers Ombudsman since I regulary deal with Rogers issues since I support many BYOD cellular users in my company. This looks like another unexplainable screw up on Rogers which deserves a proper explanation to your loyal customer base.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

boolame
I'm Here A Lot

So... If I pre-order and it comes to my house do I still have to take it to Rogers to get it setup?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

chiufam
I Plan to Stick Around

@boolame

I just got off a call from Rogers and got answer about this.

So they said that you just put in the new SIM card that is shipped with the phone from Rogers, and you activate it yourself via phone or online.

 

You could go to a Rogers store if you want, but it's unnecessary.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@chiufam

oh awesome, thank you so much!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @accettura1

You can call in & once the upgrade is done, they can credit it for u!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Good day @chiufam,

 

I am still awaiting validation for your first two inquiries, as I would not want to misinform you, taken into consideration that I have not had a look at your account.

 

If you would like to purchase AppleCare+ through Rogers it has to be bought at the same time as the device (Hardware upgrade).

From the information I was able to gather, you can purchase AppleCare+ from the Apple Retail Store within 60 days of purchase. For further information in regards to that it would be best to validate with them directly.

AppleCare+ coverage is supported strictly by Apple. You can contact them at 1-800-263-3394 or by visiting the Apple store.

 

Hope this helps!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast
Anyone that preorder get an email noting that a $20 connection fee credit has been applied to their account? I'm assuming this isn't a goodwill credit

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

chiufam
I Plan to Stick Around
@RogersMaude Thank you for the quick response. I'll be waiting for the answer for the first two inquiries.

You say I can purchase the AppleCare+ directly from Apple Retail Store within 60 days, what documents do I need to show them to get it?

Thanks!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @nasa25x

A couple of my friends got that email as well. I guess they are waiving that fee due to all the issues

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @chiumfam

I believe all you need is the contract you got when u did the upgrade. Also Apple will know its been 30 days or less as they check the IMEI / Serial number to make sure.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hi @Lizzybear,

 

I understand how upsetting this must be. Smiley Embarassed

I would like to take a deeper look into this and attempt to resolve this issue for you. 

 

Since addressing this issue involves accessing your account, I’m going to send you a private message from @CommunityHelps.

Please check your messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

RogersMaude

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Lizzybear
I Plan to Stick Around
@RogersMaude
Okay I'll be looking for your message there. I appreciate your looking into it deeper for me and yes you're right it's super frustrating!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

jrfox87
I Plan to Stick Around

@chiufam

 

I purchased AppleCare+ from my local Apple Store last year after I got my iPhone 6 Plus from Rogers and literally all the Apple Store employee required was to look at the phone to make sure there wasnt any damage yet and run the serial number. I didnt need any paperwork with me.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

I pre-ordered a 6S this morning. Got a confirmation e-mail with an order number. Then, this afternoon, I got a voice mail saying rogers needed credit card info. The pre-order process didn't have any place to enter credit card info.