Thank you for your post!
We would like to get some clarification on your situation.
Did you wanted to pre-order the device of your choice or make a reservation for one?
Pre-orders are normally done online. If you are upgrading your primary device your can pre-order online at rogers.com/iphone.
We would like to help you get that sorted out
Hope this helps!
I can't believe how messed up this reservation thing has been for others! I guess I got extremely lucky! I just hope they don't screw up shipping out the devices too!