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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

aojsn
I Plan to Stick Around

sorry — i've never reserved a phone through the system before. when it goes to your pick-up location, do you have to pay for the device in-person? i've always just upgraded my phone / added new lines with new phones and paid for those new phones on my bill the next month. is this different with the reservation system?

 

 

can a resident expert or someone please help?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @brodger

The stores can NOT reserve the device for you. You could go to a Best Buy & pre order it but Rogers stores can not do that.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @aojsn

Its the same thing with the reservation system as what u did before. 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

aojsn
I Plan to Stick Around
thanks @Meowmix — so i won't have to pay anything at the store? just show id and proof that i am the account holder?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @aojsn

That is right! And you won't have to pay anything 🙂

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

ThePunisher
I Plan to Stick Around
What is so dumb about the Rogers reservation system, is that it lets you reserve regardless of your plan. But when you get to the store to pick it up they will tell you you have to change your plan to a share everything plan if you are not on one already. They should have a pre check system I place before you can reserve.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

ThePunisher
I Plan to Stick Around
The above happened to me last year at the iPhone 6 launch. Reserved it to pick up instore, never got an email that my plan was not qualified, get to the store, after waiting over an hour, "sorry your plan needs to be changed."

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @ThePunisher

I agree although last year all carriers did this from what I remember as they up the prices on all price plans

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

gaband27
I Plan to Stick Around
So just an update. I've been trying to register or pre order for 4 hours now. Been in contact with "@Rogershelps". They've been absolutely no help. Basically they've had me jump through more and more hoops wuth no success. They've checked to see I'm on an eligible plan yup. Preorder should work....nope. Tried adding a new plan which they told me they would reverse after, doesnt work on mobile. They tell me go to a desktop. Can't im at work till 3pm. Oh, sorry then we'll have to escalate it for you.

Why do I feel like I'm the one who is going to have to wait for my phone, when it's THEM that screwed up the reservation system. And it's their system that won't let me preorder.

Absolutely horrible experience. I can't believe no one at Rogers customer team had the authorization to just go in and order my device for me.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Philpaint
I Plan to Stick Around
I'm trying to put my credit card on the link above for the reservation, but when I press continue, the number disappear and they say to enter my credit card number!!!

Update: figured it out, I had to put the page in English...

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Philpaint
I Plan to Stick Around
iPhone 6s 128Go grey
My current position is 3!!!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Philpaint

Very nice!! Knew u can do it!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Good afternoon everyone!

 

We simply wanted to clarify some information on the pre-orders and reservations.

 

What is the difference between making a pre-order and making a reservation? When you make a pre-order, you pay for your device up term or no term upfront and have it shipped to the address on your account as soon as possible after the manufacturer’s launch date. However, when you make a reservation, you are asking for a device to be set aside at a store location of your choosing and paying for it only when you pick it up from the store.

 

We have a Reservation System for regular consumers, that you can access at www.rogers.com/reserve/ and another one for Business customers.

Business customers are not eligible for pre-order and must reserve their device on Rogers Reservation System for Business accounts. 

Please access the Rogers Reservation System for Business at https://secure.rogersdirect.ca/ to reserve your device.

 

Pre-orders are currently only available online. See below to understand how to process a pre-order.

 

Sans titre.png

 

Let us know if you have any other questions!  Smiley Wink

 

RogersMaude

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast
Maude this has been a nightmare. I did a preorder first and then was able to get a reservation in. I'm trying to cancel the preorder but a rep I spoke with told me to just refuse the package at the door which is not a reasonable solution. There surely must be some way to cancel this preorder before it ships out on the 25th. Thanks

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Couldnt remember how to check my position... havent done this before 😛

(its jut by going back into the REVERVE thing on your line again, and shows that instead of the 'reverve' page.


Looks like 2 people must have canceled their reservation, down to #11 🙂  (for pink 16g)



Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Gdkitty

Lol very nice! Yeah it's harder then u think eh 😛

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast
I actually thought I was getting somewhere with the live help. The rep was supposed to email me a step by step guide to cancelling a PREORDER. Well what I received was a step by step process to cancel a RESERVATION. This level of incompetence is something unparalleled.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Good day @nasa25x,

 

If you pre-ordered a device but you want to cancel it, it is normally possible if the device hasn’t been shipped.

If the pre-order is not yet reflected on your account, we will not have the ability to cancel it.

Otherwise, please return it to us with the included return postage in your package and it will be refunded as soon as it is received.

 

If you have already spoken with a representative, who did not confirm the cancellation of your pre-order request, I would love to step in to look into this further. Since addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps. Please check your messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

RogersMaude

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

nasa25x
I'm a Senior Enthusiast
Ok thanks Maude

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

lxhunter
I Plan to Stick Around
@RogersMaude
How can I reserve a 6s grey 128 when none show up when I sign in through MyRogers?
Very confusing this year

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

accettura1
I'm Here A Lot
This year Rogers really blew the big one. No wonder why their stocks are falling.
They tell you that you can reserve any iPhone 6S and 6s+. But when you log on they only have one 6s to reserve.