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Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6S & iPhone 6S Plus . The new iPhone's includes a 3DTouch, 13MP back new isight camera, rose gold color &  much much more. . This thread is the offical thread for the iPhone 6S / 6S Plus for customers which have any questions or need answers!  Rogers will put up the pre order list for customers that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your  reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mind you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level 1 on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

4) . For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

Pre orders will come out Saturday Sept 12th & Launch date is Friday Sept 25th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get both models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6S Plus, it will be much higher price then the iPhone 6S. Rogers will announce the phone prices within either today or  sometime before Friday!!! The prices are the same as last year from what Apple said!. 

 

 

Also remember please post anything related about iPhone 6S & 6S Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 5 years of doing this to answer any questions you have about the reservations or device.

 

IOS 9 will be available Sept 16th on your current Apple device!

 

Here are both links from Apple for the iPhone 6S & iPhone 6S Plus. I know for sure i will be getting the iPhone 6S Plus!.

http://www.apple.com/ca/iphone/

 

Thank you!Smiley Happy

3,456 REPLIES 3,456

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Themanisdan
I've Been Here Awhile

Well that's it for me for Rogers. I have no reason to stay with them since my phone is fully paid. If they can't be bothered to announce pre-order time and have it work after all these years then they shouldn't expect I give them my money. Just post something for your customers, for me that's lack of respect and at this point, it's clear they don't care.  

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Corrode
I Plan to Stick Around
Everything seems so random. I don't want to pre-order, I want to reserve. Need to keep my plan.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

chiufam
I Plan to Stick Around

@isally Did they say anything about Pre-ordered devices are shipped directly to your house only?

 

I chose the Pre-order route as well, since I'm already on a shared everything plan and continuing to keep it for contract renewal.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Evocative
I Plan to Stick Around

Did a live chat and asked why there was only the one 6S model available and the answer is that the system is being updated and to check again later Smiley Frustrated

 

 

Now I can't even get into the reservation screen though, just get a loading screen.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

gaband27
I Plan to Stick Around
Ugh, so I'm already on a 15GB Share Everything Plus plan. Changed earlier this week. Won't let me pre-order either unless i pick a new plan. It's like they don't want my money unless I jump through hoops first.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Corrode
I Plan to Stick Around
Don't do it! It will change your plan most likely. Not worth it, imo.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

agree with you bro. lost a lot of respect for them. they just dont care about their customers. I will be looking into Telus once my contract is done...

 

Just ridicolous launch. year after year. 

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @Evocative

That is the answer everyone will get. they can not say anything else right

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @hendersonsarah

Just don't lose contact with me! lol. Bro i understand why u will leave & honestly i would do the same.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

isally
I Plan to Stick Around
@chiufam They didn't say anything but I'm pretty sure they only directly ship to your house. When they ship they will send you a tracking number.

Same here as I am on the shared everything plan too. I just hope the twitter page was right and that it will come faster than reservations. I've always done reservations in the past.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

shstylo
I Plan to Stick Around
Quick Update:

I'm a business customer, just got off the live chat with an agent. She helped me reserve or pre-order (I don't know what she did) a 64GB, Silver, 6S. It'll be shipped to my house and now I'm just waiting for a confirmation email.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

lxhunter
I Plan to Stick Around

@themaninabox

 

"Well that's it for me for Rogers. I have no reason to stay with them since my phone is fully paid. If they can't be bothered to announce pre-order time and have it work after all these years then they shouldn't expect I give them my money. Just post something for your customers, for me that's lack of respect and at this point, it's clear they don't care.  "

 

My feelings exactly.

Rogers has no respect for customers.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!

Typical rogers....

cannot order or choose any iphone 6s other than the 16gb rose gold from there device reservation site.  6s+ all available, but not 6s 16 gray or silver, 64gb any colour, or 128gb any colour.

 

trying to speak to a live agent, telling me there were no system errors this morning, yet I'm sure 99.999% of the users got a reservation error.

 

they truly have gone down hill

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @isally

Yes that is correct. If you do pre order you will get a tracking number & it will be shipped to your home. The only difference is that u wont see a status on where the device is in line or a number. That is all.

The Twitter page was half right. Both pre orders & reservations leave the same time. They won't make the ones that reserved to wait meanwhile pre orders go out.

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @shstylo

Business reps are able to do that for u over the phone if the website is down / not working. Thats great though!

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

isally
I Plan to Stick Around
I have a question am I still able to redeem my first reward points in a rogers store for a wireless upgrade if I went with the pre-order route?

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

canamera
I'm a Reliable Contributor
LOL!!!!!

Always so much drama around here come this time of year....Who needs cable anyways

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @isally

Yes you are able to redeem them that way. All you have to do is call them & let them know when it ships out that u want to use ur points

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

accettura1
I'm Here A Lot

Am I the only one that has the issue with reserving an iphone 6s 16gb or 64gb silver or grey?  Only gives me 16gb rose gold or 6s+

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @canamera

If it was not for this thread, the forums would have been a zoo lmao. Drama every year with a iPhone launch but not only that, the Note 5 had its little drama too lol

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

mjollymo
I've Been Here Awhile

Quick question on pre-order vs reserve. I know from past years, the reserve option had the cost of the phone charged to my rogers bill. I have never done a pre-order, but saw it stated pay today. Just want to confirm if the pre-order cost of phone is charged to my bill or if I pay for it immediately?