Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

[Meowmix]

Hello Everyone!

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

Thank you!

***Edited Labels.***

[C-L-R]

Hi all - am excited.  Have been waiting since December 23, 2014 for iPhone 6 gold 16G.  Yesterday I was 148/450 devices.  Now my status is "In progress (Finalization)".  Wondering what this means vis a vis when I will get my phone?  Haven't see a "shipped" message yet but getting close.  Thoughts?

[Meowmix]

Hello C-L-R

That status means that they are finalizing your package before it ships out. Meaning boxing it, getting the UPS waybill, registering it and all. It should ship within the next 1-3 business days.

[JeffParks]

I have a business account but I don't see a reservation que for the iPhone 6 Plus 128GB order I've placed.  Is there any way for your business clients to be provided with this information?  I see the site is intented for Internet Explorer only and am running everything off a Mac.  I've run the site through Safari, Chrome, and Firefox to see if perhaps my default browser (Safari) wasn't blocking content or links.

Glad to hear others are starting to receive their orders.  Mine has been kept at "In Progress (Pre-Fullfillment) for some time now and hope that I'll have it in hand before heading overseas on business.

Thank you for your time! 🙂

[missc84]

Hi! I have a corporate account. I called rogers yesterday to reserve an iphone silver 16gb. The lady told me I was 74/74 in line. How do I check my status online?? 

[C-L-R]

Good news!  I ordered my iphone 6 gold 16G on December 23, 2014.  I received it February 3, 2015.  About 43 days.  More than I was expecting, but not the wait others have described.  Cannot wait to get it up and running!

[Meowmix]

Hello missc84

You can log into your Rogers business account via the Rogers Business solutions website and it should show u there.

[Meowmix]

Hello C-L-R

Very nice!! Glad you got it and enjoy it:)

[alfredy]

YES!

Finally received my iPhone 6+ SG 128GB on Tuesday! I even got the speaker with it! Unfortunaely they forgot to attach a new SIM card to the box which is funny because it happened last year to another one of our users so I called in a couple of days after I ordered through business reservation as specifically asked they rememebr to ship the iphone with a new SIM card. And I saw they put the note in with my order. Just forgot during shipping I guess.

Just want to say thanks to Meowmix for keeping us all updated and enouraged during this ordeal (really, Rogers should be paying you). And please don't take this the wrong way but I hope I don't have to see you guys on the forum again.

[Meowmix]

Hello alfredy

That's good to hear! Glad you finally got it. Yes it does suck when they forget to add the sim card.

No need to thank me! I am always here to help and give answers as much as i can:)

[mrgrieves]

I ordered an iphone 6 along with a new plan through my employer's "employee plan" which is processed by a 3rd party. I've been waiting about 5 weeks now for my order to be processed as there is no stock. I have been told many times the order will be processed soon, but no timeline is provided.

Its been some time now since the phone came out. Is this still typical, to be waiting this long? Anything I can do to expedite the order? At a certain point I will just get a different phone... I'm not gonna wait forever, the phone is not that cheap as it is

[Meowmix]

Hello mrgrieves


Its been known that if u are getting a device via the Rogers reservation system and u are doing it on a business account it will take along time to get it. I noticed this my self.

[karenda0530]

My husband upgraded to Iphone 6 last January.And we have an issue with its microphone that we just found out this past few weeks where it doesn't make an audible sound when recording a video,especially when the person were recording is 2-3ft away.Also when we tried using it to call each other on facetime he didn't hear my voice. I thought its just the case/protector that was blocking the microphone so i tried removing it to make a video,but still we can only hear statics. I want to know if Rogers will replace the phone when we tell them the problem?thank you

[Meowmix]

Hello karenda0530

Rogers can but it will take at least a few weeks to get one from them..

I would suggest going to your local Apple store make a appointment with the genius bar first and then go and tell them what is going in. They will replace it for you with another iPhone 6.

[kglo]

I ordered an iPhone 6 Gold 64GB (not plus) through a HUP on April 2nd, and till today, still no signs of being shipped.  I've called a few times into Rogers, who repeats that it is backordered.  They also told me that the order can't be cancelled as it is "Booked" already with the warehouse.  Anyone else still waiting?

It's kind of crazy that I could still be facing backorder issues in April of 2015.

I didn't push very hard on cancelling because I ordered just before they raised the contract prices.  I know if I wanted to re-order, I'd get dinged on the difference for sure.

[RogersMaude]

Good afternoon @kglo ,

Thank you for your post & Welcome to the Forums!

We are sorry that you have not yet received the iPhone 6 you ordered on April 2nd. 

I will have our @CommunityHelps team reach out to you via Private Message so we can try and help you resolve this.

Look out for the message in your inbox !

Feel free to update the community if you come to a resolution.

RogersMaude

[Wriley]

Call apple or take it to the apple store. They will replace it.

[Meowmix]

Hello @Wriley

The use already did that as the user hasn't come back and it's been been couple of mo since then!

[Meowmix]

Hello @karenda0530

Contact Apple or go into a Apple store & see if they can fix it for u as it will be under warranty.

[Sammy87]

#343 for 128gb rose gold 6s+  any idea on wait time? I haven't used the reservation system in along time.

[Meowmix]

Hello @StephenHoltzman

Hopefully they have!

[Meowmix]

Hello @Sammy87

I would say in 1-3 weeks at most unless Apple sends alot to Rogers.