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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

papapaapap
I've Been Around
Ordered on launch day. Started at 673. Residential account. 6+ space gray. I just received my shipping notification.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Doug_Caker
I Plan to Stick Around

daily question: what is the reason for the delay now?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Wolfnine
I'm Here A Lot
Well at least the greys are moving. Now get 200 in for silver Rogers. Let's go!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Doug_Caker

Honestly there is no real answer to that. No one can defend or say anything about Rogers (in a good way). It seems like there is a issue with either Rogers getting units from Apple or Apple not sending them any. Maybe there is a issue in the contract or something happened?. We will never know.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Wolfnine

Hopefully they start moving along and getting the phones out. It's getting ridiculous at this point.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Doug_Caker
I Plan to Stick Around

1. apple canada is giving a 1 day shipping on 6+ SG 64GB, and i been waiting 17 days short of 4 months.

2. a co-worker walked into a  rogers on boxing day, and walked out with a new 6+ 64GB SG, for 200$ and a new plan. and i went into the same rogers to ask about my phone and they said they didint have any in stock, even though they just sold one about 3 minutes earlier.

 

so............... Im waiting for explanations.............aliens again, or underpants gnomes this time???

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Has anyone had success with HUPing at the Apple Store with the public sector $60 corporate plan? Currently on the reserve list at #378. And I assume all orders are shipped via UPS?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Doug_Caker

Maybe that was the last one they had and sold it? It doesn't matter if u went a fee minutes before if that was the only model they had and sold it, they are correct they don't have any. They don't need to give u a explanation on why they don't have any and if they sold the last one and when.

Honestly u won't get the answer ur looking for. Rogers nor anyone will give u it.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Wolfnine
I'm Here A Lot
Silver 6+ 128GB that was ordered Sept 16. Is now in progress. 3 and a half months later.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Wolfnine

Yeah it honestly took them that long just to get some devices. Hopefully now they are working and getting more.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pinkpeonies
I Plan to Stick Around

@Wolfnine wrote:
Silver 6+ 128GB that was ordered Sept 16. Is now in progress. 3 and a half months later.

Wofnine I'm guessing you're a consumer client? I also ordered the Silver 6+ 128GB in September, am #66 in the corporate line and my status hasn't changed 😞

 

I stayed with Rogers out of loyalty but I should have moved on over to Telus. No words to express how I feel right now 😞

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello pinkpeonies

All i can suggest is try to keep calling stores that can access ur account and see if they have devices in. Honestly it doesn't seem right what they are doing at all

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Wolfnine
I'm Here A Lot
Yes pinkpeonies, it was the consumer side. Still can't believe it took this long to get it out. Not a strong launch by rogers for this phone.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Wolfnine


To be fair in the start Apple was to blame not Rogers. Rogers is to blame from last month and on and not communicating with their customers which many of us have said. Apple didn't think they needed enough 6 Plus devices and also sending half if not most of their stock to China in October made it worse for the other countries. Rogers has had devices and gets a few shipments a week but they have gotten around 2-3 shipments since the end of November and only a few hundred.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Doug_Caker
I Plan to Stick Around

So went "into progress" and e-mail said at least 15 days for them to receive stock and then send it to me.

 

now i know canada post doesnt work as fast as ebola spreads, but why so long, 

 

it took 3 months, 3 weeks, and 3 days to get to this point. 115 days.

 

( i kept a record of this amazing experience, first column is date, second is position, third is total # orders, last is postion change from previous day)
9-Sep 1562 1725 61
10-Sep 1501 1725 21
11-Sep 1480 1725 130
12-Sep 1350 1725 24
15-Sep 1326 1725 1
16-Sep 1325 1725 24
17-Sep 1301 1725 6
18-Sep 1295 1725 0
19-Sep 1295 1725 11
22-Sep 1284 1725 0
23-Sep 1284 1725 48
24-Sep 1236 1725 3
25-Sep 1233 1725 0
26-Sep 1233 1725 53
29-Sep 1180 1725 61
30-Sep 1119 1165 0
1-Oct 1119 1165 0
2-Oct 1119 1165 0
3-Oct 1119 1165 0
6-Oct 1,119 1165 4
7-Oct 1,115 1165 6
8-Oct 1,109 1165 7
9-Oct 1,102 1161 3
10-Oct 1,099 1161 4
13-Oct 1,095 1161 4
14-Oct 1,091 1160 4
15-Oct 1,087 1153 2
16-Oct 1,085 1,152 13
17-Oct 1,072 1,152 13
20-Oct 1,054 1,172 18
21-Oct 1,046 1,184 8
22-Oct 1,037 1,187 9
23-Oct 1,033 1,188 4
24-Oct 1,028 1,203 5
27-Oct 1,018 1,208 10
29-Oct 1,009 1,230 9
30-Oct 989 1,222 20
3-Nov 979 1,236 10
4-Nov 973 1,238 6
5-Nov 958 1,243 15
6-Nov 946 1,246 12
7-Nov 941 1,248 5
10-Nov 918 1,248 23
11-Nov 909 1,252 9
12-Nov 903 1,250 6
13-Nov 896 1,254 7
14-Nov 880 1,236 16
17-Nov 867 1,237 13
18-Nov 863 1,231 4
19-Nov 855 1,231 8
20-Nov 846 1,220 9
21-Nov 838 1,212 8
24-Nov 824 1,200 14
25-Nov 812 1,191 12
26-Nov 803 1,188 9
27-Nov 790 1,184 13
28-Nov 783 1,177 7
1-Dec 762 1,163 21
2-Dec 756 1,158 6
3-Dec 750 1,159 6
4-Dec 743 1,158 7
5-Dec 736 1,159 7
8-Dec 470 903 266
9-Dec 468 902 2
10-Dec 465 898 3
11-Dec 461 894 4
12-Dec 459 896 2
15-Dec 452 896 7
16-Dec 451 902 1
17-Dec 446 902 5
18-Dec 445 910 1
19-Dec 444 905 1
22-Dec 434 898 10
23-Dec 431 903 3
24-Dec 431 902 0
25-Dec 430 901 1
26-Dec 430 900 0
29-Dec 55 522 375
30-Dec 55 517 0
31-Dec 18 485 37
2-Jan 0 453 18
5-Jan waiting
6-Jan waiting
7-Jan waiting
8-Jan waiting
9-Jan waiting
12-Jan waiting

 

so, words of advice for anyone wanting to preorder with rogers.......DONT.

its more fun and pleasurable to drink hot sauce

 

#thanks lol

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Doug_Caker
I Plan to Stick Around

sorry everyone, 

 

this was too good to be true.

 

 

went back into the line, went from

"In progress" to "In progress(Pre Fulfillment)"

 

 

this keeps getting better and better

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Doug_Caker


Hmm then the system had failed and isn't working well at all. Have u tried all the store to see if they can access ur account?. I know there is a few stores that can but have you tried to see if they also have the device in stock?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Wolfnine
I'm Here A Lot
I think the system has failed miserably.

Went to go pick up my new phone and they sent the Bluetooth speaker under the number that I was when I was waiting in line.
I am very unimpressed with this and hoping that there will be a fix for this asap.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pinkpeonies
I Plan to Stick Around

@Wolfnine wrote:
I think the system has failed miserably.

Went to go pick up my new phone and they sent the Bluetooth speaker under the number that I was when I was waiting in line.
I am very unimpressed with this and hoping that there will be a fix for this asap.

Wolfnine:

 Congrats!

Sorry to hear about the speaker though. I hope they get that sorted out for you.

 

Doug_Caker:

Oh man...that's the worst thing ever. Your position in line has been going up and down since Sept. 9th hasn't it?

 

I just went In Progress today as well. Mine will be sent to my home. 

Crossing fingers that it doesn't take the full 15 business days to receive the unit and then some more to mail it to me.

I hope they send me the bluetooth speaker as well. This has been a painful process.

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Armani
I Plan to Stick Around

I am very disappointed with Rogers Plus.

 

As per UPS, two packaged was shipped my phone and the speakers.  Was shipped to the store on Dec 31st.  Waited for a call, but nothing so I decided to call tonight.

 

I could not believe what they were telling me on the phone.  They only received my speaker, but no phone.  Even told them the person's name who signed for the package and they told me they have not heard of that name.

 

There seems to be something fishy going on......seems like my phone may have been sold to someone else?

 

Told me they had escalated to head office........hopefully, its not going to be too long.  Rogers Plus should have given me a call, instead of me giving them a call.  Only have until the 6th to pick up before it gets sold to someone else. Told me not to worry, as they do not have the phone.

 

Hopefully, they are being truthful

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Armani

Honestly from what it sounds like it sounds like either A. The phone has shipped to the store and a rep that wants trained properly sold it to someone else and didn't tell anyone. Or B. The only thing that was shipped was the Bluetooth Speaker and not the phone. The reps could be saying they don't know that person as they rather protect them or something.

Hopefully they did escalated it to head office and see where it goes. Unfortunately this has happened in the past with other reservation devices and has happened once to me.