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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Armani
I Plan to Stick Around
There has not been any movement on the consumer side for 6+ 128gb silver for more than a month. Only seen about 400 being shipped since September. This is terrible. Dropped down 14 which I believe is due to cancellation. Might buy phone from Apple as last night their web indicate 7 to 10 days for shipping for 6+ 128gb.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

roja
I Plan to Stick Around

I was mad then more mad and now i am just fustrated or even bewildered. Ordered the morning it was available of and still 3+ months later still at umber 254. I too posted saying that i can't understand why apple with a virtual production run in the 100k to 200K a week production cannot get 200-300 phones to ROGERS accross Canada. 

 

Yet i repeatedly see ROGERS promoting the IPhone 6+ at a now cheaper price with added benefits. Waaaat. What happen to the people who initially ordered. And there are now post and rumors talking about the IPhone 7. If it was not for the bad Bell coverage in my home area i would switch from ROGERS just out of spite (and i really hate bell).

 

3 Months, and 300 Phones cannot be found any where. My head just exploded thinking about this. There is nothing positive or complimentry to say about this. The RESERVATION system now is ABSOLUTELY woth less now.   

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Disappointed201
I Plan to Stick Around
I saw the post as well Roja about the 7. I thought perhaps I should put my name on the reservation list for that now so I can get it a month after its release!

A little more transparency here would go a long way. Year after year it is the same thing. You would think that this problem would be corrected by now. Empty promises of a phone within weeks, and then the standard response of unexpected overwhelming demand. Seriously? This is an ongoing issue with Apple. Be honest with people and say that it will take close to two months to get your device, perhaps longer. Explain to people how shipments of phones are allocated rather than acting shocked at the suggestion that it occurs. Transparency. Simple concept that goes a long way to building relationships with your customers.

At least provide business customers with the option to get their devices in store if they so choose.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Marcyan83
I Plan to Stick Around

@SMG669

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Doug_Caker
I Plan to Stick Around

I used exel to project and predict when I will get mine, (if it follows the same trend, which it has since sept 12), 

so ordered on the 12th, and projected delivery on march 8th.

MARCH 8TH 2015, let that sink in a bit.

 

that is 5 months, 3 weeks, and 3 days later, and ill be able to get my brand new phone with a price tag from september 2014, which by march will be cheaper.

 

beyonds words, 

 

thanks rogers.

 

how is this legal??????

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

That is a good point! Since we have actually purchased the phones yet they should honour a cheaper price if that should occur.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I had enough, canceled my reservation for the 128g gold 6plus.  reserved on day one and as of today I was 151 still away.  Rogers is really handling this poorly and I have given up.  When I can walk into a store with no reservations and pick up the phone I want, why would I wait in this stupid line up?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

roja
I Plan to Stick Around

Soo, I have had enough. As of monday i will be Canceling my order with ROGERS. I have already ordered directly from Apple. Waiting to get all receipts in before terminating my ROGERS reserv. I will never use this system again. Even the 3G days of waiting for 2 days was not even close to being this bad. You remeber the system kept crashing every 30 sec for like a week. Those were fun in comparison to this. My biggest problem is the Silence from ROGERS as if the problem will just go away (and it is). Now i won't have a commitment for another 3 year contract. By sping i am a"free agent". 

 

Good Luck to others who are waiting. I will post if i get the phone this Year. My phone will have my name engraved on the back in gold, wink wink. Enjoy.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Disappointed201
I Plan to Stick Around
Roja, good for you. I believe I will follow suit. Ordered back on Oct. 20thand sitting at 511. The rush on the space grey 64GB has slowed to a crawl. I can't see getting my phone until after the Christmas season at this point. I am going to look to go with a different carrier. Why give Rogers anymore business?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Disappointed201
I Plan to Stick Around
I also notice now that the IPhone 6 is listed at a price $40 cheaper than when it was released. I will call today to see if that price will be honored for me since I have yet to receive or be charged for my phone. Some how I think to standard answer will be no, and then I will have to escalate the issue. I mean that is the LEAST Rogers can do given this waiting game. I may also look into picking up the phone at Best Buy or Future Shop since my contract expired back in November.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Disappointed201

At this rate if i were you guys i would demand or ask nicely to get a discount off of the price or something as they are making you guys wait without any word on why & what is going on. I do know a farely size shipment came in during the week as we noticed on here too but this is getting really out of hand. I wouldn't be suprised if u guys leave as i would do the same thing.

It seems like Rogers Business Management & Head Office has lost their touch & leave their customers in the dark. Its a shame.

I would keep calling in & escalating it & see if that works.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello mikeyjwilson2

Good! Its not worth it waiting anymore. Its getting really out of hand & Rogers is to blame here. The shipments are from Apple but this is totally Rogers at this point.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Disappointed201
I Plan to Stick Around
According to the Telus site you can get your iPhone by Dec. 24th if you order by Dec. 14th. I ordered my phone on Oct. 20th and I think I will be lucky to see it before the new year. Great job keeping up with the competition. If the corporate rates are comparable then consider me gone.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Bokehman
I'm Here A Lot

We ordered 2 iPhone 6's back in October. Mine arrived errlier than we thought. My GFs said it had shipped over 2 weeks ago yet the Rogers store told us it never arrived (despite the UPS tracking showing it was signed for). For the past 2 weeks we've been trying to find out what happened. So far, no one from Rogers has contacted us to explain what happened, or what they are doing about it. The final straw was yesterday when I called in yet again, and got a CSR on their first day on the job. Again, they are "looking into it". Thing is, we are already paying for the new plan for an iPhone we don't have. I'm giving Rogers until Tuesday then we start shopping at Bell or Telus. Seriously considering pulling all my Rogers services now. Can't do anything about the 2 year plan on my new iPhone, though.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Disappointed201
I Plan to Stick Around
Walked by a Fido counter in a Windsor Mall and saw a cabinet full of iPhones as they sold one to a customer. Isn't Fido owned by Rogers?? No supply issue there.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Doug_Caker
I Plan to Stick Around

how did I go from 448 to 453 in line today?

 

this is the 2nd time in a week that I have moved to a higher number in line

 

whats the explanation? Aliens? Magic? Witchcraft?

 

thanks

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Well I would suggest aliens. Perhaps it is the interstellar demand for the iPhone that is causing such a delay. Perhaps Rogers holds the exclusive contract rights with all Martians, ETs, and Alfs which is why I am closing in on a 2-month wait for my phone? Maybe this is why ET had to build a phone from a Speak and Spell because he too was still waiting for his phone. Perhaps I will try to rig my old Etch-A-Sketch?

On another note I have not witnessed my number go up at all Doug, just down by one or two a day. Presumably by people cancelling because they acquired their phones elsewhere... Like I will soon.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

icemanghp
I've Been Here Awhile

Ok I'm officially done. 

 

I have ordered my new phone directly from Apple. 

 

I will be changing my cell service provider for the first time ever.

 

I'm done with Rogers.

 

This whole process has been handled shamefully. 

 

Rogers your customers deserve better than this.

 

Epic Fail

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Disappointed201
I Plan to Stick Around
Funny you should mention ordering from Apple. I read this morning in Forbes that the lead time on all iPhones, except the 128GB versions, is 1-3 business days. Here it is 2 - 3 months.

The sad thing is this system gets worse with each year, and I don't think Rogers really cares. I guess when you are making money hand over fist we are simply collateral damage because there seems to be little regard for our level of service versus other customers.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I am assuming you are referring to business customers but residential is no better.  Still waiting since day one for 6+ 128gb.  Its 3 friggn months!!!!.   Still #13 and havent moved in 6 weeks.  Seriously???      I refuse to believe Rogers hasnt recieved 13 phones in 6 weeks.  Yes it is a harder to get model, but even the apple site says a couple of weeks.   This is completely riduclous

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

iPhone 6+ 128gb gold

 

I know for a fact that a minimum of 1 unit was delivered to this store (see below) and was part of their inventory and was not part of the device reservation system.

 

Rogers

Eaton Centre
705 Rue Sainte-Catherine Ouest
Montréal, QC H3B 4G5
 
How is this even possible? Should that phone not have gone to people queued for it? I would have grabbed it, but for the $, I want the colour I chose and don't want to settle.
 
I also know of another Rogers store in the west island that received several 128gb 6+.. ? This is based on a very small sample space so... extrapolate.