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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Disappointed201
I Plan to Stick Around
Came across this article from last year in regards to the 5s rollout with corporate customers on the Internet. Obviously a known issue.

http://www.iphoneincanada.ca/carriers/rogers/rogers-business-customers-hit-with-iphone-5s-shipment-d...

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Disappointed201

I made all the Reservation threads since the 4S and i can tell you since the start it's been a issue not only with the iPhone but with every phone. I handle all the reservation threads on the board and see it.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Well Im a residential customer waiting for a 6+ 128gb space gray since day 1.  I am 14 on the list but I too havent moved for weeks on end.  All I keep reading about is how Apple is producing 140,000 phones per week yet all of Canada in Rogers cannot even receive 14 phones??  I find that hard to beleive.

 

Any time I check future shop or best buy web sites I see zero stock.   Are you guys doing it online or actually visiting specific stores?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello eddie99958

Best Buy & Future Shop have little to no stock but when they do, they do not update the site unless they have lots of stock. This will be less flooding of people going to the store & letting people do walk ins to get the phone. I know this for sure.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Not sure what Future Shops/Best buy stores you guys are trying, but you may have more success calling the smaller market stores. As an example, when I called the St Catherines and Niagara Falls stores I found they both had 6+ phones in stock. 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

0cHe0
I've Been Here Awhile

I have never been so disappointed with Rogers' service I have been now trying to get the Iphone 6+ 128gb!  Like a lot of you here, weeks in waiting and barely moving spots.. if lucky i'll move one spot in a week! 
I remember when the 5 came out, I reserved it the day it was released, and the day it was in stores, I got. With the 6+, I have no idea who screwed up and where down the line but this is beyond annoying! 

I have called and check a significant amount of stores between Ottawa to Toronto and not one of them have them in stock for rogers! Forget the big cities, I've even called stores in the rural areas and/or in low income regions in hopes that someone has it but nothing!  Check asked a few Targets, Walmarts, and Best Buys today and none of them had the phone in stock, and one of the workers told me "Rogers is the one carrier we hardly have any stock in! We have a couple of 6's left, but nothing in the 6+!" 

Both best buy and future shop have a deal where you save the $100 off till Dec 1, but how the heck can we benefit of the deal!  I called customer service, they old me it was a 30 day wait!? yeah right!! 

Bell has them in stock, not just on their website, but also in third party stores like Target, Walmart, etc. 
Telus has them in stock just like Bell. Heck even Koodoo has the Iphone 6!  Not to mention you can get it ordered directly with Apple and receive it withink 10 days!! ROGERS!!!?? 

At the rate the reservation list is going.. Iphone ios 9 will be released + a new phone!  I can not express just how annoying, frustrating and disappointing this is! 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

blehmua
I've Been Around
Hi, I put in a reservation on Oct. 18th. Corporate customer, 64gb 6+ gold. Looks like they started "finalizing" my order on Nov. 28th. Hopefully it'll ship soon.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello blehmua

That's good to hear!!:). Hopefully it ships out this week!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

CondorXIII
I've Been Here Awhile

Ha, I think I still win on the waiting game. 6 Plus 64GB Space Grey, ordered September 12th, FIRST DAY OF PRE-ORDERS started 380....still only 205. At this rate, I'll keep my reservation for the 6S Plus....LITERALLY.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

blehmua
I've Been Around
Mine is shipping out! 🙂

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello blehmua


Good to hear!!! Soon u will have it!!:)

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Doug_Caker
I Plan to Stick Around

1. why is apple canada giving a 3-5 days shiping time for 6+ 64gb SG

2. why does every apple store I checked in south ontario have the 6+ 64 SG in stock

3. WHY AM I STILL 750 IN LINE AND HAVENT GONE DOWN IN 2 WEEKS

 

txs rogers 🙂

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

robefor
I've Been Here Awhile
So has any consumer received a 6+ 128gb in any color? Does anyone know if any 6+ 128gb SG are in stores? Is Apple or Rogers doing anything for customers because of these long wait times? Has anyone heard of any other providers getting the 6+ 128gb for current customers not new ones.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello robefor

Some of us got it in the start. I was #11 for that one and got it the day after release. It seems like higher end models are hard to get especially the 128GB one. Apple or Rogers doubt they will do anything. Remember Apple is the one at fault for not making enough devices, Rogers can't do much unless Apple tells them. They can't drop the prices unless Apple tells them too. U can call in and ask for something but don't expect something big or a discount on the device price.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Disappointed201
I Plan to Stick Around
This whole corporate system is quite frustrating. We can only get phones through this system. We can't trade in our phones. We can't deal with any of the stores - well depending upon who you speak with. So even if a store in town had stock it is supposedly off limits to us.

It's Apple's fault. It's Roger's fault. Does this problem exist when the latest Android phone comes out? I have to be honest that it is this crap that makes me seriously reconsider my loyalty to not only Rogers but also Apple. We use Google products a lot at work and I am very impressed.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

ory
I Plan to Stick Around
You ordered on sep12 and havnt got your phone yet . Thats almost 3 months .go get one in a store!!!! Doesnt make sense .

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

d3dude
I'm Here A Lot

Hey CondorXIII, I ordered my phone on the first day, 6 Plus 64GB Space Grey too.  I started out at 29, and now I'm 4.  So the fact that you dropped 175 spots, and I have only dropped 25 spots, means one of two things.  Rogers isn't playing fair, and letting people skip the queue, or 150 people ahead of you in the queue went somewhere else.

 

I'm stuck on a corporate plan, and can't do anything about it, this time, but this is the last time I will ever deal with Rogers.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

smg669
I'm Here A Lot

There was more movement in the Corporate Space Grey iPhone 6 64GB queue today. I was 39 out of 24xx yesterday. Today I finally went from In Progress (Pre-Fulfillment) to Order In Progress (Activation). Which I believe means I'll get my phone sometime early next week, correct?

 

That leaves only one team member still in the lineup. He's on the same 64GB SG queue as me, but he's currently at 89 out of 2437.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello smg669

Unfortunately no one can give u the right answer to that. U might get it mid next week or so. It's good that ur status changed and it's moving now!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Whatever. At this point Rogers has demoralized me enough that a few days longer or shorter is meaningless. At least I know that somewhere out there Rogers actually has an individual physical phone that has my name on it and plan to give it to me.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello smg669

At this point many wouldn't trust the reservation system as Rogers has NOT made any public statement with the exception of one in October. They never mentioned anything about business reservations or anything. I have been doing and making the reservation threads for 4 years now and u would think Rogers would listen to the feedback but they haven't.


I am glad ur status has changed and they have ur device is stock tho.