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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

sidd2014
I Plan to Stick Around

 

Pasdeignan,

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

gravann
I Plan to Stick Around
Thanks Meaw, it was a authorized store in Keswick, just north ofNewmarket.
They know nothing,

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

gravann
I Plan to Stick Around
Thanks Meow, I was to be delivered at a Authorized dealer, I wouldn't recommend anyone make the same mistake if there is a Rogers Store also nearby.
But why is it taking this long for it to be delivered to this Authorized dealer?
Thanks
I'm ready to cancel yet another service of Rogers , cable TV is now gone and very happy with my new service , I think without your answers I would be Elsewhere

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello gravann

It all depends on the shipping methods the private company picks and when they ship it out. Roge has no control over that unfortunately. They should but don't.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pasdeignan
I Plan to Stick Around

No worries Sidd. Typos happen to everyone.

 

At least we've solved one of the mysteries of the Rogers reservation system.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

jayjen789
I've Been Here Awhile

Ok so I called Rogers Customer Service and the rep said that Iphones 6+ are sold out in all of Canada and they have no idea when they will be getting more.  They have not got any in a very long time (which we know isn't true) and could be a few weeks before they get more.  Some of these reps should be story tellers. So the waiting game continues...

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

modufour
I Plan to Stick Around

Is the "in progress" status a forever thing?

 

 

Smiley Frustrated

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Paiveloster
I've Been Around
My iPhone 6 128gb Space Grey was received by the rogers stores yesterday and they told me that I can't get it until Rogers sends them a PO for it. Does that make sense?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

austinrth
I've Been Here Awhile

How does it work since I upgraded to the new plan, can I still purchase a locked iphone at best buy on the same two-year term??

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Martinhouse
I Plan to Stick Around

@Meowmix
I did not get it shipped to an authorized dealership. I had it shipped to a Rogers wireless store. I have read many times in this thread that you DONT work for Rogers so I'm wondering why you're so sure you know where it is?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

lp333
I've Been Here Awhile
@Martinhouse

I think Meaomix is doing a good job in this forum by keeping us somewhat informed on these devices. He may not have the answer or a solution to everything but at least he tries to provide one based on his knowledge and experience and even from some contacts. Something a Rogers rep is less likely to do. Thanks Meaomix!
I've been waiting for my phone which seems like forever but I have patience. For those of you who don't have patience...what are you 5 yrs old?? Thankfully my 4s is still working so I'm ok, besides, now I rather wait until 6+ 128gb gets fixed by apple lol. My wife got her 6 64gb from Rogers weeks ago when I ordered it through the same reservation system and she's loving it. I hope we all learn to be a bit more patient. It is a high demand phone after all.

Queue: Corporate
Phone: iPhone 6 Plus
Colour: Space Grey
Capacity: 128 GB
Order Date: September 12th
Reservation Spot: #68 out of 645

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mikeyjwilson
I Plan to Stick Around

lp333    "For those of you who don't have patience...what are you 5 yrs old??"

 

Really, what is the point of you typing a comment like this?

 

Patience is great but in the business world customer service is priority number 1.  The way Rogers customer service is handling this issue is not good and is creating frustration.  Apple is really to blame here, but Rogers needs to step up and communicate better with both Apple and their loyal customers who have become impatient with a reservation process which seems to be set up entirely wrong.

 

I agree with your comment about meowmix, he is doing a great service to everyone trying to get as much info as possible to us whether it be entirely accurate or not he is making an attempt, where as Rogers customer service is not.

 

In response to your question....no I am not 5 years old but yes I am getting very impatient with this process.....this has nothing to do with my maturity level or age but how it is being handled and the lack of communication.  Good for you that you have such great patience but don't ridicule those who have become impatient throughout this process.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

sidd2014
I Plan to Stick Around

Need some advice: 

 

2 stores closeby have iphone 6 64GB in stock in white and gold - but i wanted Space grey. Given how awesome Rogers is at servicing corporate clients, i am unsure if waiting for the corporate queue is advisable or whether i should bite the bullet and get a different color than the one i wanted.

 

Any suggestions?

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kaylog
I Plan to Stick Around

@sidd2014 wrote:

Need some advice: 

 

2 stores closeby have iphone 6 64GB in stock in white and gold - but i wanted Space grey. Given how awesome Rogers is at servicing corporate clients, i am unsure if waiting for the corporate queue is advisable or whether i should bite the bullet and get a different color than the one i wanted.

 

Any suggestions?

 


I would get it while I can.  You are gonna cover it with a case anyway so...

I would get the silver tho.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

lp333
I've Been Here Awhile
@mikeyjwilson

What's the point of me typing that? For everyone to have more patience of course. It seems these phones are getting the best of us and we're becoming too materialistic I think. I'm not excluding myself either. To me that's kinda sad. And I'm not ridiculing anybody, they already did that themselves through their postings. I just made a comment about it with a little joke on the side lol.

Yes I understand Rogers ain't doing a great job, especially communicating to us customers...no wonder they hired someone to resolve that problem. Hopefully he'll know what to do.

Didn't someone once said patience is a virtue? What about good things to all those who wait? Well I hope my 6+ is good with no problems because I waited lol.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Martinhouse
I Plan to Stick Around

Originally I was #320 and when I went into in progress I was 19. I posted my story for the COMMUNITY. Meow mix hasn't done anything for you guys, YOU GUYS have done all the work what has he given you except the same answer? Pretty embarrassing guys I'm honestly disappointed.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Martinhouse

I don't work for Rogers. I make thr threads and help you guys out as much as i can because i have knowledge and have some people in the company that help me out and thus why i am providing help. Sometimes I give inaccurate statements but i never said i am 100% correct. I love helping on the forums and have done this since the 4S. I do this with all the other devices as well.. It's called liking to help eveyone out and giving answer as much as i can. There isn't many that will make a thread and get the device and still help out let alone log in. I am tho. I do this for free as well for u guys

If you think I haven't helped out that's good for you but I have. Just because u aren't getting the answer you want doesn't mean I am not helping. Also ontop of that i am souly controlling the thread and been here since I started it and helped eveyone out. I want to see you try that and tell me then if I am not helping. I might be giving some of the same information but it's also users that ask the same question THUS why I am giving the same answer. I don't call every store to find out which store near u has a device and can help u or control what is going on with the business reservations. Eveyone in this thread is helping. So do NOT attack me or others because you aren't getting the device or answers you want. That's pretty low to be honest. Its a shame we have users like you posting things like that.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello sidd2014

I would highly suggest going to get the silver one. You will most likely use a case and won't have to wait for the phone. So go get it!!:)

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mikeyjwilson
I Plan to Stick Around

lp333  Give yourself another pat on the back for being such a class act and having such great patience. 

 

If you read your posting it does sound like you are ridiculing the people who have complained.  Sometimes it is better to be more understanding than to make jokes about people who are tired of having the run around.

 

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mikeyjwilson
I Plan to Stick Around

meowmix, you are doing a terrific task, pretty sure you aren't being thanked enough for your time and effort.  By far you are showing the most patience and understanding.  I haven't read all the post on here but enough to see how much of your personal time you have invested in helping others.

 

THANK YOU!!!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

lp333
I've Been Here Awhile
Mikeyjwilson, giving the runaround and waiting in line are two different things. To clarify, my original posting was mainly for those who are waiting in line for their phones and for those who cancel because they are desperate. I think being so materialistic like that is not good. If Rogers claims they follow the queu as it should then we just have to wait. Or get out of line and go get it elsewhere just because you have to have the phone for the sake of just having it...again, the material thing. I don't think anybody here knows for sure if Rogers is following the queu and it will be kinda pointless to assume what they're doing in that respect. Unless of course you want to frustrate yourself and maybe others. A lot of speculation going on. In the end, we're all gonna get our phones sooner or later, which of course depends where you are in line. Gotta remember that these are highly demanded phones that is happening at a global scale, not just Canada.

Pat yourself in the back for thanking Meaomix. It seems like not very many do that in here.