cancel
Showing results for 
Search instead for 
Did you mean: 

Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Martinhouse

I explained this many times on here & on my first post on page 1.

If you picked a Rogers Authorized dealership, that dealership most likely has a head office or a warehouse which devices get shipped to there before they go to the stores. Rogers is NOT controlling this. This is the owners doing that own the stores which most likely are private companies that just work for Rogers. Rogers has no control on where the devices go once they ship them out..

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

natfourt
I Plan to Stick Around

I called around and finally found a gold 6+ I ran down there had the phone done and activated in 20 mins. Now Im going to cancell my order. Anyone in Victoria looking for a 6+ 64 sg the rogers store on douglas has one.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello natfourt

Very nice! Glad you found one & you have it! :).

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mrkei
I'm Here A Lot

i am curious, how are you guys posting your current status? ie

Queue: XX

Phone: XX

Colour: XX

Capacity: XX

Order Date: XX

Reservation Spot: XX

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello mrkei

They log into My Rogers - Products & Services - Device Reservation ( Could be different for Business accounts) & you get your number & status that way. If you called in & ordered one that way, you won't be able to see a status or a number as you are not on the reservation list.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mrkei
I'm Here A Lot

ahh ok, i thought it was a way to post. im neither business or corporate but is there a way to post for just customers?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello mrkei

No you can post your reservation status on here anytime u like!!.

Yea you post it in here. You log into My Rogers - Products & Service - Device Reservations & you see your status there.

Then you follow that & post here. If you do NOT have a number, that means ur status shows IN PROGRESS.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mrkei
I'm Here A Lot

yeah this is all i get

 

iPhone 6 Plus 128GB Space Grey 6+ 128GB Space Grey

Position :      12
Status:      OPEN

 

definitely different on our end

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello mrkei

Its just the way they typed it & others followed. Its not that way on the business or cunsomer side.

IF you want to put it like how the others did then its like this.

Queue: XX ( Only for business customers)
Phone: iPhone 6 Plus
Colour: Space Gray
Capacity: 128GB
Order Date: xx ( You did not post when you ordered your device)
Reservation Spot: #12

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pasdeignan
I Plan to Stick Around

 

I've collated the results but can't seem to post it in a useful format (table or image), Might make a dropbox link later on. I've only stuck to corporate reservations for now as that's what most people have posted in the new format.

 

A couple of things to note. It seems like the queue system has some flaws. According to sidd2014, he booked 3 days earlier than me, but is further in the queue than I am for the same phone. Not sure how that works.

 

Also, it does seem like there are 2 different corporate queues since brenz is looking at different numbers.

 

I'll try and keep tabulating these and see if anything else interesting pops up.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello pasdeignan

That is how it works. Sometimes the system does have glitches but not like this it seems. Are you also sure both of u have the same device, model, Color & GB? that makes a difference as well.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pump123
I Plan to Stick Around
I was 228 two days ago and I just check now it said I was in progress for my 6+64 sg. I was wondering how long it takes to get the phone I'm in victoria bc? Finally 2 mouth later what's the point of taking reservations if you can't hold them anybody could take them but the key is can hey held them. I know That's from Seinfeld

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello pump123

You should see it next week. AS i said before many times. It all depends on how many devices Apple sends. You guys failed to understand that Rogers has NO control on how many devices Apple sends to them. I have said this many times. You could have gotten the device via Apple but it would have taken 2-6 weeks from them as well. Bell has a 3-6 weeks wait for the 6+ & Apple has a 3-4 week wait right now but when it came out, it had a 2-5 week wait. If you go on the Apple community forums, you can see many in the states are still waiting for the 6+ from Apple since sept / start of Oct. Its not Rogers doing this. They can not ask or beg Apple for devices if Apple has none. Do remember Apple released the iPhone 6 / 6+ in China which is the biggest carrier in the world. They had more devices for them then us.

For business customers, Rogers did screw up on that part which i have said many times as well.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

gravann
I Plan to Stick Around
I feel I have to complain about this JOKE of a new product launch.
Apple I'm pretty sure knew there product would sell as well as it appears to be doing, but there's NO way they had prepared the launch like a Global compony sould. WE WERE PLAYED!!!!
Ordered a 6+ 64 gold on first day, week ago got email that it had been shipped , the warehouse is a hour away and still NO phone,
This reservation system is a joke and Rogers customer service is also👎

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello gravann

Apple admitted that they didn't think the 6 Plus would have sold and made more of the 6 instead. Plus they said they had issues making the 6 Plus so is that stalled them a bit on making more. All this is on Google if u want to read it. They fully admitted it. Now if that is the truth God knows but it seems like it is as some tech blogs have spoken to the sources close to the manufacturer and said the same months ago. Before the release.

As for the reservation system it only seems this way for the iPhone reservations. Other devices u will get but only iPhone has this problem. Roge customer service can only say so much. The reps have no clue what is going on and just say what they are told or what they think. Rogers although should have said something or offered something for this wait.


As for ur device. Did u reserve it to a Rogers store or a Rogers authorized store? Could make a difference as u said above.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Smokie
I've Been Around

Queue: #103 out of 1254  ( business customers)
Phone: iPhone 6 Plus
Colour: Space Gray
Capacity: 64GB
Order Date: On 9/12/2014
Reservation Spot: #103

 

 

I have been 103 for weeks now . started at 124 on 9/12/2014.

This is crazy ...... 

 

Any comments or help would be appreciated.

 

thx

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Smokie


There isn't much information to be given as it seems most of the device that come to Rogers go to the consumers and then business and corporate customers.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pasdeignan
I Plan to Stick Around

Hi Meowmix,

 

You're right, it could be a mistake. But copied from sidd's post:

 

"

Queue: Corporate

Phone: iPhone 6

Colour: Space Grey

Capacity: 64 GB

Order Date: September 22th

Reservation Spot: #435 out of 2188

"

 

Seems very similar to my info. The only thing I can assume is that the date posted is incorrect.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.


Queue: Corporate

Phone: iPhone 6 Plus

Colour: Space Grey

Capacity: 64 GB

Order Date: September 13th

Reservation Spot: #289 out of 1254

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello pasdeignan

Hmm could be but only if the users says it's wrong

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Harmz10
I Plan to Stick Around
Found a 128gb silver 6+ at future shop picked it up its amazing just most apps not optimized I advise more ppl to check at future shop and best buy!!