Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!
1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus 16GB, 64G,128GB " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.
Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or sometime before Friday!!!
Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.
Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.
iPhone 6+ 128 - SG, ordered Sept 23, now #360 out of 642, Rogers corporate queue
-was told i would get a speaker since I ordered before offer expired so based on when you orded and not when you receive your iPhone (now I realize why they offered the speaker to those who reserved early on.....it is the "carrot handcuff")
-looks like I moved down an average of 1 spot per day for the last coupld of weeks...agree with those who think it is people cancelling their order
- for those wanting to get the Otterboxbox Defender for the 6+...there is also a shortage as supply seems to be coming in a few here and there on their website. amazon is OOS or still waitng for inital stock and other sites like tigerdirect have not even put it in their inventory yet.
-ordered 2 Passorts for other users and they are like #297 out of 403 in the Rogers corporate queue...
Hey Meowmix, you do such a good job keeping people on the forum informed and encouraged....Rogers really owes you big time!
I agree with alfredy, Rogers owes Meowmix big time. Their PR department could learn a thing or 2... or 15.
Also as an update for others interested:
Phone: iPhone 6
Colour: Space Gray
Capacity: 64 GB
Order Date: September 25th
Reservation Spot: #329 out of 2186
If others fill in the same format of info, we might be able to get an idea of the general supply they have and where Rogers is allocating the shipments
Phone: iPhone 6+
Capacity: 64 GB
Order Date: September 15th
Reservation Spot: #41 out of 430
It has been 8 weeks. I have been in the same spot for about 3 weeks now. Dropped a total of 6 spots due to cancellations I assume. I have tried Future Shop and a few Rogers stores and have had the phone IN MY HAND but they are unable to process my upgrade. Beyond frustrating
Phone: iPhone 6+
Capacity: 128 GB
Order Date: September 23rd
Reservation Spot: #89 out of 170
I also went to Apple and had the phone in hand until I was denied due to there being a lock from Rogers.
I hope I get the speaker too as I ordered on Sept. 23rd
Phone: iPhone 6
Colour: Space Grey
Capacity: 64 GB
Order Date: September 22th
Reservation Spot: #435 out of 2188
I just spoke to a rogers rep and complained. Rogers truly doesn't care. been a customer for 7 years now but they just dont care for business. I tried to explain the company i work for is switching carriers to telus but i want to keep giving rogers my business. the rep answered: "Well u can sign up for a consumer plan and get the phone faster" - yea, and what..pay additional $40/month instead of waiting for my firm to finish moving to telus? Or instead of using that extra $40 and buying unlocked? ($40/month * 24 months = price of brand new iphone 6 64GB SG). Plus by saying that Rogers officially acknowledged they are treating business clients poorly - with preference given to consumer clients.
Rogers customer service is a complete joke. They honestly don't care for their customers. I have been a consumer for many years now and the only time I have been able to get a better plan is when I phone in and complain. To me it would make sense to contact your loyal customers and advise if there is something better for them.
This reservation thing has gotten far too out of hand. Rogers supply chain managment needs to be putting pressure on Apple to get the phones or at least get a timeframe of when phones will be sent. Rogers then needs to provide their customers with that info. Understandably this is an Apple issue, however, Rogers is not helping and/or communicating properly.
I sure hope Rogers is monitoring their forums to see how close they are to losing their current customer base. Wake up Rogers management and start understanding that without customer satisfaction YOU will have NO JOB!
In regards to this wait.....I am 240 in line for the 6+ G 128gb, dropped from 890 but that drop took 8 weeks, doing the math I still have about 4 weeks to wait before the phone is in my hands, good thing they increased my plan to charge me $25 more a month so that I can obtain this phone eventually.
Rogers needs to reevaluate how they treat their customers!
i reserved mine day 1 (Sept 12) and slowly moving up the line until that one day last week Oct 29 where i jumped from 214 to 13 in 5 mins (i think this is when apple got that big shipment) and now its starting to crawl again...
im not complaing cause truth is, ive waited this long, whats another day right.
i do have a question. would anyone know when this next "big" shipment will be? im worried that if my phone arrives in december while im holiday and out of the country. i wont be able to pick it up and this bothers me as im hoping they wont pass it to the next customer cause i wont be there to pick it up.
im not blaming rogers at all cause this whole supply problem is due to apple slacking on demand and not meeting customers need.
if you look at this site,
you can see that in the US they are stocked, but us up north...specially in the west...just 16gb for both models availble
Our corporate phones were ordered the first day. Mine is a 6+ 64mb space grey. I started out at 29 in the queue and now I'm number 7. I've been # 7 for more than a month. Ridiculous! Nothing but a runaround from our Rogers Rep. I found out from a friend that the Rogers Kiosk in the mall here can do corporate phones and I didn't really have to wait for the iPhone, if they have one in stock. We asked the Rep today and he said that was true. I guess he couldn't be bothered to tell us that a month ago when they actually had the phone in stock. Put me down with everyone else complaining about really bad customer servvice. It is really a bad policy for Rogers to sell phones to anyone who walks in off the street for the last month, instead of the people that reserved them in advance. To not tell customers they could go to the mall Rogers store to get one is inexcusable.
We need a 4th big player in the telecom business. Only then will the Big 3 get serious about customer service. At this point they have enough customers to consistently generate 1.5-1.8b/year in profits and they seem happy. The moment a 4th player enters, everyone's profits will take a big hit and perhaps customer service, rather than servicing only customers that have no option but to pay $110/month, will improve.
The reason CRTC made changes in the first place is due to the number of complains people had against the big 3, but current CEOs are still trying to milk the cow by not improving customer service. At the end, people will go back and complain and CRTC will be forced to make more changes..had the big 3 looked after their customers in the first place, none would have complained.
But ofcourse, profits before service..
CRTC you better be reading this thread!!