Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!
1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus 16GB, 64G,128GB " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.
Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or sometime before Friday!!!
Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.
Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.
Based on some posts earlier today, I was inspired to try to get a phone from Best Buy. I never thought this would be possible because I kept being told by the Rogers Business line that I could only get my phone directly from them or from a "Rogers Plus" store (which never have any stock). Anyway, after waiting since Sept 16, I decided to take a chance. Finding an iPhone 6 SG 64GB was as easy as going on the Best Buy Mobile website and seeing which stores had it in stock (multiple). I called up the one closest to my house and they said they had 1 in stock and that 90% of the time they are able to sell to corporate customers. I put the phone on hold and then called Rogers Business line just to see what they would say, and they confirmed again that I would not be able to buy from Best Buy since I'm a corporate customer and they are not authorized to do the activation. Then I went to see if that was acutally the case.
It took 4 separate phone calls to Rogers but eventually they activated the phone (seriously, every time we called they gave a different reason why they couldn't activate it- saying I had already received an upgrade, saying I had an outstanding balance, saying I was not the primary account holder, etc). I was fortunate that the Best Buy employee was eager to be helpful and he persisted on my behalf until it worked. The fact that I was a corporate customer never even came up as an issue.
For everyone still in line- I encourage you to try your local Best Buy or Future Shop. You can check their stock online and don't need to worry about calling each store individually. Picking up my phone today was a breeze compared to dealing with Rogers reservations directly, even though I'm a corporate customer and was told by multiple Rogers employees that it wouldn't work. For those of you who would rather stay in line, I just cancelled my order so you should have moved down a spot. Good luck!
I am having the same issue and am beyond frustrated. I've moved less than 10 spots in the queue (corporate queue) in about 5 weeks. My order is for an iPhone 6+ 16gb SG. Currently sitting at 63 and am wondering if I'll even have the phone before xmas. I haven't been able to review the pages and pages of other posts in depth, but I gather from the sheer volume, that many others are frustrated. I'm speculating that the corporate queue may be moving way slower than the regular personal queue, which doesn't seem appropriate at all - there should be one queue for all, even if the orders themselves have to be done by separate staff.
It woudl be nice for Rogers to send an update of some kind, but we all know that service is not even close to their strong suit.
This is so upsetting, moved 1 spot over night and am now at 149 on the corporate list for 6+ 64gb SG. Registered on Sept 12th at noon, called rogers a couple days ago and was told that rogers just isn't getting any 64gb or 128gb 6 pluses but looking here we can clearly see they are getting them but they aren't allocating any to the corp group. I have my case for it but serously think I'll never get the phone to put in the case.
Well I called Rogers today. I found out there are 2 kinds of business accounts. Regular Business and Business with company code. I ask why business customers were not getting phones. He said you need to ask Apple. I said to him it has nothing to do with apple. Apple is sending "Rogers" phones, however "Rogers" is just giving them to regular consumers and not the business consumers. I said you can blame apple for the short supply however apple has nothing to do with how you decide to hand them out. So I have a business account with " CODE" and this puts me at the bottom of the Rogers food chain. I have been calling around trying to find a phone from other sources but they all have their own reservations systems.
I've been stalking this thread for quite a while, and I see that a lot of Iphone 6+ 64gb are being shipped. I've been waiting for the Iphone 6+/128gb/silver and was wondering if anyone is waiting for the same phone, and how long have you been waiting it for?
The wait is killing me! lol.