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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

SpeedyC
I'm a Reliable Contributor

Out of curiousity, who else is waiting on an iPhone 6 Plus 64GB Silver?

 

Seems like none made their way into this week's shipment ... hopefully in the next Consumer shipment ...

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello Lopes

Ahh very nice!! Should see it soon!!:)

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pgguru
I Plan to Stick Around
wifes is a 6+ 64gb silver she is still at 47

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

SpeedyC
I'm a Reliable Contributor
Hey pgguru.

I've been stuck on #2 for almost a month.

I wonder who's #1?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello SpeedyC

The #1 is probably some poor soul waiting. I don't think they are that upset as they haven't cancelled yet lol

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

SpeedyC
I'm a Reliable Contributor

A step in the right direction?

http://www.iphoneincanada.ca/carriers/rogers/rogers-google-vp-customer-service/

 

His first task should be to improve customer communications.

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello SpeedyC

I was reading that on Mobilesyrup. Looks like a good addition to the team. Hopefully he can help out and fix all the customer service issues we are having but remember it won't happen over night if he does. It will take months of course.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pgguru
I Plan to Stick Around
we fell 3 spots this week from quitters

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

SpeedyC
I'm a Reliable Contributor

Hi pgguru.

"Cancellations", not quitters Smiley Tongue

 

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello pgguru

They are cancellations or most likely they found another device lol

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

SpeedyC
I'm a Reliable Contributor

Hi all.

 

When this week's shipment makes it to you, can you let us know if you've received the bluetooth speaker 9assuming you reserved in time, of course).

 

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello SpeedyC

Most of them should have gotten it unless u reserved after September 25th.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

SpeedyC
I'm a Reliable Contributor

Hi Meowmix.

 

Just wanted to confirm with the other forum members.

 

The bluetooth speaker is my only consolation for sticking to the reservation system.

 

Ohterwise, I will check other stores more diligently ...

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Aubin1
I Plan to Stick Around

Likewise Speedy.

 

They also made me switch to a share everything plan which is over $10 more than the plan I was currently on, so I got them to compensate me back that money until I actually receive my new phone.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

silva-thilan14
I'm Here A Lot

Hello all...my reserved 6/Gold/64 has been "In Progress" since yesterday. My question is, when does Rogers send you an email verfying if/when the shippment is made? Or is there another process after the in progress one where the email will be sent?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pgguru
I Plan to Stick Around
I have not had an email notifying me its in progress yet
my last phone a 6 was picked up for 2 days before they sent the shipping confirmation

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mikeyjwilson
I Plan to Stick Around

I'm number 482 in line for the 128g 6plus gold........just another 5 more weeks to wait!!!

 

This entire reservation thing is a joke!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Rugid
I Plan to Stick Around
Still in progress for me as of yesterday. I check periodically, so I'll let anyone who is curious know if I get the e-mail with it or not when it ships. I also pre-ordered on Sept. 12th, so I should get the speaker (but who knows?)

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I have the exact same question! My 6/64/Gold went In Progress on Monday. Rogers yesterday said it takes up to 15 days for it to ship.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello bke

Should take around that time. You guys also need to remember they don't count weekends as UPS doesnt pick up on the weekends either.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

bke
I'm Here A Lot

It's super confusing because the guy at the store where my phone is being shipped just said three days. Lol.