Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

[Meowmix]

Hello Everyone!

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

Thank you!

***Edited Labels.***

[Meowmix]

Hello bbrennan101

Unfortunately no. It only was up until September 25th.

[Meowmix]

Hello SpeedyC

The shortage is with all the iPhone 6 Plus models. The stores only have a few as reservations have come in and been cancelled in store or never picked up. Apple made way to many of the iPhone 6 but not of the 6 Plus models. Now that its out in China and other parts of the world, they do get a higher priority then US AND CANADA as they need to sell more there. That was the deal with China.

[SpeedyC]

@meowmix

My local Rogers Plus store did say on occasion they get some Plus 16gb models to sell to the general public, i.e. not towards reservations.

So no harm in calling your Rogers Store and checking!

[Meowmix]

Hello SpeedyC

Hmm then that means the 16GB is the least wanted model so they have a few to give out to the stores. Correct. It's worth a shot to call and see!!

[SpeedyC]

As noted:

http://appadvice.com/appnn/2014/10/demand-for-iphone-6-plus-in-china-prompting-apple-to-shift-produc...

[InvisibleMeLego]

I'm still on number 5 open for my 6 plus 16GB SG, for the past 3 weeks it's been stuck there. 

I just called Rogers to upgrade my plan to sharing plan whenver the phone arrives. I have the 6GB for $30 plan from way back before the call. I called them 3 weeks ago about changing my plan, Facebook, online chat and I called twice, no one would give me the time of day. The first person I talked to just now gave me a loyalty discount right away without threatening to cancel. Weird. Overall I'm happy. Keeping my 6GB. 

[Meowmix]

Hello InvisibleMeLogo

Oh very nice!! Yeah same here with me! Was able to keep my 6GB in a loyalty plan they offered me

[SpeedyC]

Until last year, I was still living with my Parents (bummer!). They have 20+ years of Rogers history (TV & internet), but I only have 1.5 (I actually join Rogers Wireless in 2010, but my previous Employer made me switch to their Corporate Plan, which ended this Summer).

Seeing I have to establish my own Rogers history, I guess I'm stuck with accepting the $80/500mb a month plan ...

[mtfuji]

I am on a business corporate plan and I was finally able to get my 6 SL 64G through a Rogers lifestyle store.  I had been waiting on business queue at 48 till last week (started at 578 on the 20th of September).   I had given my name at the store a few weeks ago and the csr told me he would call when he received any.  So I got the call last Friday and have the phone in my hands.  Now just waiting for my unlocked apple reservation for my 6+ should be in the next couple of weeks.  Then I can consider moving elsewhere for my consumers plan.

[writergal]

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@Meowmix wrote:
Hello SpeedyC

Hmm then that means the 16GB is the least wanted model so they have a few to give out to the stores. Correct. It's worth a shot to call and see!!

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That's so true!  I often see 16 GB phones available at the Apple Store when I log into the reserve site at midnight, but not other models (I saw a Gold 128 GB at Yorkdale once (do NOT like Gold), though).

[treyia]

Did anyone else get an email today about their order? 

"Your recent purchase of a Apple IPHONE 6 PL 128GB  GOLD, RSIM4FFLTE ROGERS NANO LTE 4FF SIMCARD RAW, is still being processed. When your device leaves our warehouse, we’ll send you an email with a tracking number and courier details."

It also said to see the attachment with order details (there was no attachment, but the chat support told me it would just be the order number, date it was ordered and that sort of thing - no ETA or anything).

The email also said: "We apologize for any inconvenience and thank you for your patience and understanding."

(I still don't have a number as to where I am on the list, which makes me wonder.) 

[SpeedyC]

Hi treyia.

I still haven't received such an enail 😞

Consider yourself lucky!

Have fun with your new phone!

[jkanaris]

Phoned a local Rogers boutique. One informed me that they had the 64G iPhone 6+ Gold. I told them to put it aside and that I would be there in an hour to get it. I almost Canceled my online reservation of the SG model when I thought I should double check to see whether it was in fact the 6+. Turns out it wasn't!!!!! Close call! Sometimes it pays not to be impulsive. Such a bad experience this time around with Rogers.

[atothelo88]

Was it the 6? If so can I get the location? Reserved mine on Sep 12 and still nothing.

[jkanaris]

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@atothelo88 wrote:

Was it the 6? If so can I get the location? Reserved mine on Sep 12 and still nothing.

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Yes. 

705 Rue Sainte-Catherine Ouest
Montréal, QC
(514) 849-5646

Good luck!

[bbrennan10101]

Meowmix what are the hours for the warehouse to get shipements in?

[Meowmix]

Hello bbrennan10101

It al depends when Apple ships them out to Rogers. Sometimes its night & somtimes during the day

[charlo1108]

The $40 x 2 wasn't on my credit card. I'm on the corporate side and had to double reserve since corporate gets nothing. I reserved as a new line so the $40 x 2 was charged on my credit card, not the bill. On a side note, my corporate reservations that were #21 and #24 respectively on Sept 12 are still IN PROGRESS and I just cancelled it.. what a joke.

[Meowmix]

Hello charlo1108

Then contact Rogers business solutions & explain what is going on or contact ur CC & see what they can do. One way or another they need to refund the $40 back. The system seems to not be changing the statuses in which is causing you not getting ur $40 back. This happens ONLY for the iPhone launches. Never have i seen this before with any other device.

[charlo1108]

So ridiculous.. So tired of calling Rogers every other day.. They are also suppose to be charging corporate customers a slight discount of $469 instead of $485, for the 6+ 64gb for example.. Of course now the agents I call know NOTHING about that.. Has any other corporate customers had issues getting the slight discount?

[charlo1108]

Then I get a random change of service email from Rogers saying I upgraded to a 6+ 128gb iphone (not true, its a 64gb), that means my service is decreased to "Phone only".. What the heck does that even mean? Of course the agent I call has no idea despite me giving her the confirmation number of the "change".. can Rogers do anything right?