Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!
1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus 16GB, 64G,128GB " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.
Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or sometime before Friday!!!
Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.
Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.
I walked into Futureshop on Launch day (as soon as they opened) and got the 6 Spacey Grey 128GB, I ordered a second of the same in that day and had it in exactly 1 week. The one that took the longest was my Plus 64 GB Space Grey I just picked up today, that I reserved.
I have to say the speaker it came with is awesome! I love it! Totally worth the wait right there lol
Been reading this thread for a while. I decided to share what’s been happening to me.
Any insight from anyone would be fantastic.
Successfully reserved iPhone 64Gb SG on Sept 12th.
Given and order number of S4xxx. No email, communication or confirmation after order placed.
I log into reservebusinessdevice.ca to check. S4xxx says no order.
I search by phone number, which displays a second number, S1xxx. It states “Shipped-Closed” (now since Sept 14th). The S1xxx number is also a link, which when I click, gives me an error written in red.
I decide to wait.
I call again Sept 15th to ask about the mystery S4xxx and S1xxx numbers.
Second Rogers rep (very helpful guy) tells me the reservation is there, (spot #132, whatever that ‘really’ means) but there is a problem. The Sept 12th rep entered in wrong email and that’s why there’s two numbers. He says if he edits I could loose my spot.
I say, as long as I’m scheduled to get the device, I can wait.
Sept 19th comes and goes. Still no communication. Still the S4xxx and S1xxx numbers issue.
I call again on the 22nd. Third Rogers rep tells me my order is on hold, pending a required “contract updating”. I ask why didn’t the other two reps inform me about this? He doesn’t know. Says they were probably new. Doubtful.
So I change my plan. Now I pay the same price for HALF the services. Nice. Apparently, the order will now happen and I haven’t lost my spot.
Now October 2nd. S4xxx and S1xxx numbers still result in same errors, no phone, no communication and half the service at same price which I’ve already been billed for.
Yea I know I'm not alone, that helps. And honestly, I can wait if I have to. As much as I want the new gear, it's only a phone.
But considering it's 2014 an email notifcation with some sort of update, or "your order is important to us, it's on the way asap", would be appreciated.
iPhone 64GB SG, Consumer.
September 22 - #4439
September 26 - #3683
September 29 - #920
September 30th - In Progress
October 1st - Shipped (via Text)
So far, everything has been quite smooth and timely for me.
October 2nd - Call from Rogers Store (Richmond Centre) phone is in
(Reservation on web site still says In Progress!).
Thanks, Meowmix for managing this thread - Roger's should give you a phone!
See you all in 2 years for the iPhone 7!