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Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hello Everyone!

 

 

 

Once again i am making the iPhone Questions / Reservation thread!!!!! Apple just announced the new iPhone which is called iPhone 6 & iPhone 6 Plus . The new iPhone's includes a bigger screen, different backing design, better camera & VoLTE & much much more. . This thread will be where you need to post questions & even your reservation numbers once Rogers announces it & puts it up. Please do NOT make another thread about reservation & or about the new iPhone . I would like to keep it as one thread & clean..I am sure getting the iPhone Plus !!!

 

 

 

1). Once Rogers has announce when they will add the iPhone 6 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want " iPhone 6 / 6 Plus  16GB, 64G,128GB  " & the color of the device you want. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

 

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.

- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

 

 

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

 

 

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level  on the account but some stores will decline it.

 

 

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

 

 

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues  / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

 

 

Pre orders will come out Friday Sept 12th & Launch date is Next Friday Sept 19th. I am sure Rogers will follow those orders. As for the device orders & which models Rogers will get. I am sure Rogers will get botboth models like they did last year.

 

Also the prices for both phones are different. So if you are going to get the iPhone 6 Plus, it will be much higher price then the iPhone 6. Rogers will announce the phone prices within either today or  sometime before Friday!!!

 

 

Also remember please post anything related about iPhone 6 & 6 Plus in here please. I know this is a long thread to read, but read it before asking multiple questions in which have been already answered in this post ( if they have been answered on this post / thread). I will do my best like I have for the past 4 years of doing this to answer any questions you have about the reservations or device.

 

 

Here are both links from Apple for the iPhone 6 & iPhone 6 Plus. I know for sure i will be getting the iPhone 6 Plus!.

 

Thank you! Smiley Happy

 

 

***Edited Labels.***

14,820 REPLIES 14,820

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

brian_90
I Plan to Stick Around
It looks like they completely forgot about corporate/business account holders!

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

@Mdsweb

 

Same. 

6+ 128GB SG, comsumer.

originally ~180, dropped to 30 after launch.

 

went "in progress" last thursday. nothing since.

no communication from rogers naturally. It's a real shame that a giant communications company just has no possible way of communicating with customers.

 

And a week to ship out 30 phones! 

 

 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Steve-0
I Plan to Stick Around

@brian_90

 

You are spot on. Corporate customers have been given the backseat to this new device and Rogers has NOTHING to say about it. 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

jkanaris
I Plan to Stick Around

Still sitting at 62, Open, since Saturday. Now it's getting REALLY frustrating.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

wpd
I Plan to Stick Around

The phone I have on reservation went to " in Progress " last Thursday and hasn't moved in 7 days. Since I'm not taking this phone, I'm not too worried about it but, I know there are others in the same boat that are waiting on it. They must of moved people to " in progress " to try and stem the flow of people seeking phones ( and service ) elsewhere.

 

Can someone from Rogers please respond to the gap in time between In Progress and Shipped  ( factually, without towing the party line ) ? Ridiculous to think that the phone was in your warehouse 7 days ago and it's still sitting there today.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

ambroseh
I Plan to Stick Around

Same here.. my 6+ has been "in progress" since last Thursday.  Shouldn't take this long.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

rbruni
I've Been Here Awhile
No jampole is not trolling, I can confirm almost the exact same progression for me, same model. If you look back at my first post almost two weeks ago you'll see I was around 4500. It went down very slowly for awhile, then very quickly and in progress since Monday

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

writergal
I Plan to Stick Around

A couple of cancellations has dropped me from 54 to 52 Open.  *sigh*

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

kingramses
I've Been Here Awhile

I ordered an iPhone 6 plus 128gb GOLD on Sept 19 at 5:00 am

 

September 19 - #154

September 22 - #57

September 25 - In Progress

September 30 - Shipped (via Text)

 

The text told me about an e-mail but i never received it..

Rogers.com website say : In progress...

Never got any phone call too....

 

AND I DONT HAVE MY PHONE!

 

And even worst, Rogers dont want to send me the phone by mail, i have to drive 5 hours to get to the closest ROGERS STORE from my location...

 

By the way my brother have called TELUS last saturday to get a new iphone 6, and wednesday he received it by the mail... so only 4 days later he got his phone directly by the mail.. and on the other side,  rogers customers still waiting...

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

prismantic
I've Been Here Awhile

Just wondering how long it usually takes from the time you get the text message saying "shipped" to the phone call from the store saying the phone is in?

 

I got the text message last night.  Think I will have it before the weekend?

 

If they don't call, should I head to the store anyway?

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

prismantic
I've Been Here Awhile

On another note, my rank just switched from "Ive been around" to "I just joined".... I'm regressing.... lol

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Heavyd1981
I Plan to Stick Around

if anyone is looking for 6plus 64GB GOLD, PM me,  I have two I picked up last night at Fairview from Apple store.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)
@prismantic ... congrats on your new rank! Take a look at this blog post for an explanation of our ranking structure: http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/31

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

nbuchok
I've Been Here Awhile

Update: As a business customer who was crawling in the reservation queue for a 64GB SG 6, I thought I'd mention that today I went from #850 out of 2360 down to #561. Yay for business customers getting some love 🙂 Hopefully we see this again.

 

 nick

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pamena
I Plan to Stick Around

6+ 64GB Silver

 

I started #17 and went to "IN PROGRESS" last Thursday to be delivered at a Rogers Plus store downtown TO.

 

No text, no email, no call and, of course, still "IN PROGRESS" on the web...

 

Whats happening ROGERS?? Does it really take you 1 week (!!!!!!) to ship it?? C'mon!!

 

Smiley Sad Smiley Sad Smiley Sad Smiley Sad Smiley Sad Smiley Sad

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

mtfuji
I Plan to Stick Around

I was able to reserve a phone at the apple store.  I have a business corporate account and on this forum some people say they are getting a hup and others say that they are unable to do hup at the apple store.  As well I am not getting a straight answer with Rogers business support either.  So I wanted to see for myself whether it would work or not.  Needless to say I did not walk out with a phone.  The CSR at the apple store was really helpful when he pulled up my account there was no button to do the hup.  So he called Rogers.  They told him my plan did not qualify and that I would have to change my plan which is utterly rediculous cause when I reserved through business services not once did any CSR tell me I had to do that.  So I then proceeded to call Business Customer service directly to see what was going on.  She told me that I have a corporate plan which I can only reserve online or through specialty stores that deal with corporate accounts and proceeded to give me phone numbers of these stores in my area.  They are Rogers Lifestyle & Uptown Communication stores which are exclusive to corporate accounts.  So I called them to see if they have any phones.  (of course No Stock)  I am stuck waiting for the slow movement of the business reservations I started at 580 out of 580 on September 20 and as of today I am at 517 out of 872 which would lead me to believe the only movement is cancellations.  Meanwhile the consumers line is definitely moving much faster.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Steve-0
I Plan to Stick Around

@nbuchok

 

I'm still sitting numbers 1-2 in one queue and 2-5 in another queue. I've been like this since pre-orders were taken. 

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

@nbuchok

I am also in line for a 64GB SG 6. I was #257 last night and dropped to #205 today. It's the biggest one time jump since launch for me. Now if we could just get some confirmation from lower numbered business customers that it wasn't just a large block of cancellations overnight... You moving 300 spots and me only moving 50 spots is not encouraging...

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Simonlh
I'm Here A Lot

My reservation just changed this morning on the Corporate reservation site. It has gone from "in-progress (Pre-Fulfillment)" to "In progress". I think that means it'll be shipped sometime today, but I could be completely wrong! 

I'm currently #1 in the Corporate queue, waiting for a 6+ 64GB SG

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

nbuchok
I've Been Here Awhile

Boo, I just moved down 50 spots 😞 That's discouraging lol.

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

JS77
I Plan to Stick Around

@ Simonlh

 

Hopefully, it will.

 

However, you may not want to get your hopes up.

 

There are MANY users that are about to enter week 2 of being in progress